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The Rise of AI in O&P Practices: Are You Ready?

klachey@nymblsystems.com (Katie Lachey) — Thu, 15 May 2025 14:34:03 GMT

2025 Trends in O&P Practice Management: Article III

The Rise of AI in O&P Practices: Are You Ready?

Artificial intelligence (AI) has quickly moved from a futuristic buzzword to a practical reality — and the orthotics and prosthetics (O&P) industry is taking notice.

New research reveals that 80% of O&P practice leaders are interested in using AI and machine learning (ML) to streamline operations, improve documentation, and enhance patient workflows. In an environment where shrinking margins, workforce shortages, and rising patient expectations are daily pressures, practices that adopt AI will have a powerful advantage.

If you're still thinking of AI as "something to watch" for the future, it's time to rethink your timeline. The future is here.

AI Adoption in O&P: No Longer Optional

The latest Trends in O&P Practice Management Technology Report of nearly 100 O&P practice leaders shows a clear appetite for AI across the industry. Leaders aren't just curious — they're ready to invest.

The top areas where O&P practices plan to apply AI first include:

Claims Automation
Clinical Documentation Support
Patient Intake and Scheduling Workflows

As AI-driven tools become more accessible and tailored for healthcare, O&P practices are realizing they can't afford to wait. Those who adopt now will see faster reimbursements, reduced administrative burdens, better compliance, and higher staff satisfaction.

AI isn't just about technology — it's about creating a more efficient, patient-centered, and resilient practice.

Top Benefits of AI for O&P Practices

1. Faster Reimbursements and Cleaner Claims

Billing errors, incomplete documentation, and claim denials slow down revenue and put practices at risk. AI solutions can:

Pre-scrub claims for missing or incorrect data.
Flag documentation issues before submission.
Speed up denial management with automated workflows.

Result: Practices can get paid faster, improve cash flow, and spend less time battling payers.

2. Reduced Administrative Burden

Manual data entry, repetitive form-filling, and compliance tracking are major drains on staff time. AI helps by:

Auto-populating forms with structured patient data.
Assisting clinicians with real-time clinical notes.
Handling back-office tasks like eligibility verification.

Result: Staff and clinicians can spend more time with patients and less time on paperwork.

3. Improved Compliance and Audit Readiness

CMS and payer regulations are constantly changing, making compliance a moving target. AI tools assist by:

Ensuring required documentation is captured during visits.
Updating forms and processes as payer requirements evolve.
Providing real-time checks to catch missing elements before claims go out.

Result: Fewer rejected claims, faster audits, and more reliable reimbursement.

4. Enhanced Patient Experience

AI-powered patient engagement tools make it easier to:

Schedule appointments online.
Receive automated appointment reminders and follow-up surveys.
Complete digital intake forms ahead of visits.

Result: Happier patients, higher retention rates, and better outcomes.

What O&P Leaders Expect from Their Software Partners

The research shows that today's O&P leaders demand more from their technology partners. They expect:

Continuous Innovation: Frequent product updates and new AI capabilities.
Ease of Use: AI tools that work behind the scenes without adding complexity.
Cost-Effectiveness: Solutions that deliver measurable ROI.
Responsive Support: Help when they need it, from people who understand O&P.

If your current practice management system isn't actively incorporating AI or doesn't have a roadmap for doing so, it's time to ask tough questions.

AI Success Stories Are Already Emerging

Early adopters in healthcare who leverage AI are already seeing:

20–30% reductions in administrative workload.
Faster claims processing with fewer denials.
Higher staff satisfaction due to less manual work.

O&P practices have a prime opportunity to join these success stories by implementing AI-driven solutions today.

What to Look for in AI-Enabled O&P Software

When evaluating your next practice management system, look for one that:

Integrates AI-powered clinical documentation tools like ambient note capture.
Includes predictive analytics dashboards for business insights.
Streamlines patient intake with intelligent forms and scheduling.

Pro Tip: Select a partner, not just a vendor. Choose a company committed to continuous AI innovation and responsive, O&P-focused support.

The Bottom Line: The Future Belongs to the Nymbl

Practices that delay adopting AI risk falling behind in efficiency, profitability, and patient satisfaction. Those who invest now will:

Operate more efficiently.
Protect and grow margins.
Deliver a better experience for both patients and staff.

The majority of O&P leaders recognize that AI is not a trend — it's a transformational shift. The only question is whether your practice will lead or lag behind.

How Nymbl Systems is Leading the Way with AI

Nymbl Systems is at the forefront of AI innovation for O&P practices. Our solutions are designed to help practices streamline workflows, enhance compliance, and boost profitability. Key AI-powered features include:

AI Notes: Automatically capture and format clinical documentation with ambient listening technology, allowing practitioners to focus on patient care instead of paperwork.
Claims Automation: Pre-scrub claims to catch errors before submission and accelerate reimbursement cycles.
Predictive Business Intelligence: Gain real-time insights into practice performance with smart, drill-down dashboards.
Intelligent Patient Intake: Simplify onboarding with AI-driven forms and appointment scheduling.

With continuous innovation and a deep understanding of the O&P industry, Nymbl helps practices stay competitive and ready for the future.

Learn more about how Nymbl can help your practice thrive in 2025 and beyond. Schedule a demo.

Want to see the full insights from nearly 100 O&P practice leaders and learn where AI is making the biggest impact?

Download the full 2025 Trends in O&P Practice Management Technology Report here

The Top 3 Technology Investments O&P Leaders Are Prioritizing in 2025

klachey@nymblsystems.com (Katie Lachey) — Thu, 01 May 2025 20:08:51 GMT

Why 71% of O&P Practices Are Dissatisfied with Their Systems — And What Smart Leaders Are Investing In Next

The world of orthotics and prosthetics (O&P) is evolving rapidly. Yet while 90% of O&P practices have adopted some form of practice management software, a surprising 71% report being less than fully satisfied with their current systems. As challenges around profitability, staffing, and operational efficiency intensify, leaders are realizing that outdated technology may be holding them back.

A new, independent research study commissioned by Nymbl Systems highlights exactly where nearly 100 O&P practice leaders are struggling, and more importantly, where they are investing to future-proof their businesses.

If you're relying on aging software or piecemeal solutions, it's time to rethink your technology strategy — or risk getting left behind.

Let's explore the trends reshaping O&P practice management and what investments are critical for 2025 and beyond.

The Big Challenges Facing O&P Practices in 2025

According to a survey, Trends in Practice Management Technology [hyperlink this report], the top challenges keeping executives up at night include:

Shrinking Profit Margins (37%)
Workforce Shortages (28%)
Managing a Growing Patient and Referral Base (19%)

These aren't temporary hurdles. Leaders expect these challenges to persist over the next 3–5 years, putting added pressure on practices to work smarter, faster, and more profitably.

Yet despite adopting practice management systems, most practices aren't seeing the full benefits. Rigid workflows, poor customer support, and lack of innovation were cited as top reasons for dissatisfaction.

Many O&P software systems simply haven't kept up with the realities of running a modern practice.

If your current O&P software isn't actively helping you boost margins, automate workflows, and retain staff, it's not just a minor inconvenience — it's a competitive disadvantage.

Where Smart Leaders Are Investing Next

Faced with persistent operational challenges, O&P leaders are directing their investments into three core areas:

1. Revenue Cycle Management (RCM) Transformation

Managing the revenue cycle is getting harder, not easier. Despite this, 70% of O&P practices are still handling all RCM functions in-house.

Meanwhile, other healthcare sectors have embraced outsourcing to specialized RCM partners, leading to faster payments, fewer denials, and reduced overhead costs.

Forward-thinking O&P leaders are now:

Seeking RCM technologies that integrates pre-submission scrubbing, real-time eligibility checks, and denial management.
Exploring partial or full outsourcing models to lighten the administrative burden.
Prioritizing systems that provide transparency into claims status and cash flow.

Takeaway: Practices that modernize their RCM processes will get paid faster, reduce audit risks, and free up staff to focus on patient care.

2. Smarter Compliance and Documentation

Compliance is a moving target. CMS and private insurers constantly update regulations, making manual documentation risky and inefficient.

New AI-powered documentation tools are changing the game by:

Capturing and formatting clinical notes automatically.
Reducing human error.
Helping practices create clean claims faster.

Takeaway: Practices that embrace AI tools will protect revenue streams, speed up billing cycles, and minimize compliance risks.

3. Inventory and Purchasing Efficiency

Managing inventory used to be a back-office task. Today, poor inventory management can cost practices valuable time and money.

Practices are now investing in O&P software that:

Automates purchasing.
Integrates vendor ordering directly into their practice management systems.
Provides real-time inventory visibility.

Takeaway: Streamlining inventory means less waste, fewer shortages, and better financial control.

Technology Expectations Are Higher Than Ever

When asked what they expect from their O&P software partners, practice leaders made it clear: they want more.

Top expectations for practice management systems in 2025:

Better visibility into business performance (28%)
Improved staff productivity (24%)
More process automation (20%)
Improved clinical resource productivity (15%)

And it's not just about features — leaders are demanding cost-effective solutions, responsive customer support, and continuous innovation from their vendors.

Takeaway: If your current system isn't delivering on these fronts, you're at risk of falling behind competitors who are already modernizing.

The Rise of AI in O&P Practice Management

One of the most promising shifts in O&P software is the adoption of artificial intelligence (AI) and machine learning (ML).

In the survey, a remarkable 80% of O&P leaders expressed interest in using AI to:

Automate claims processes.
Improve clinical documentation.
Streamline patient intake workflows.

Modern O&P software platforms are rapidly integrating AI to help practices work smarter, not harder. From ambient clinical documentation to predictive revenue cycle analytics, AI will soon be a "must-have" — not a "nice-to-have."

Takeaway: Practices that embrace AI will have a significant edge in operational efficiency, profitability, and patient satisfaction.

Are You Ready for the Second Half of 2025?

The O&P landscape is shifting. Practices that continue relying on outdated, rigid systems will struggle with growing administrative costs, staff burnout, compliance risks, and slower growth.

But those who invest now in modern O&P software — with integrated RCM services, AI-driven documentation, automated inventory management, and better business intelligence — will be ready to thrive.

The message from the research is clear: expect more from your technology partners.

Want to see the full insights from nearly 100 of your peers?

Download the full 2025 Trends in O&P Practice Management Technology Report here [link to report]

Building toward modern O&P practice management

klachey@nymblsystems.com (Katie Lachey) — Thu, 24 Apr 2025 15:33:50 GMT

What O&P Practice Leaders Should Look for in a Modern Practice Management System

In the evolving landscape of Orthotics and Prosthetics (O&P), practice leaders are increasingly relying on practice management systems (PMS) to streamline operations. However, recent research indicates that 71% of practice leaders are less than fully satisfied with their current systems, with 32% considering a switch in the near future. Given that 90% of practices currently use a PMS, it’s critical to understand what features drive satisfaction and where current solutions are falling short.

Key Characteristics of an Effective O&P Practice Management System

1. Ease of Use & Efficiency Gains

46% of respondents hold financial leadership roles, and 24% are in business leadership—indicating that administrative efficiency is a top concern.
Practices that reported satisfaction with their current PMS cited ease of use and efficiency as the top benefits.

Nymbl’s intuitive interface and mobile-friendly design streamline daily operations, minimizing training time and enhancing productivity.

2. Revenue Cycle Management (RCM) Capabilities

70% of O&P practices still manage revenue cycle functions in-house, whereas other healthcare sectors increasingly outsource these functions.
Among the biggest areas for improvement in 2025, revenue cycle management topped the list at 39%.

Nymbl offers end-to-end RCM solutions , improving reimbursement rates and reducing administrative workload.

3. Automation & AI Integration

80% of O&P leaders are interested in using AI and machine learning to create efficiencies in claims automation, documentation, and patient intake workflows.

AI-driven features like Nymbl’s AI Notes streamline clinical documentation, automatically capturing and formatting notes for review.

4. Reliable Customer Support & Innovation

Lack of customer support and outdated workflows were cited as primary reasons for dissatisfaction with current systems.
Practices considering a PMS switch prioritize cost-effectiveness, responsive customer support, and ongoing innovation.

Nymbl delivers continuous innovation with 10+ product releases annually.

The Importance of Choosing the Right Practice Management System

Selecting the right PMS is not just a technology decision—it is a strategic business decision that impacts every aspect of an O&P practice. Given that 71% of practice leaders report being less than fully satisfied with their current system, the research makes it clear that many PMS solutions are falling short of industry needs. Practices must consider their long-term growth objectives, operational challenges, and evolving patient expectations when evaluating PMS options.

A modern PMS should not only address immediate workflow inefficiencies but also position practices for future success. Leaders who participated in the research study emphasized three core expectations from their PMS:

Better insights into business performance (28%) – A robust PMS should provide real-time data visibility and reporting tools to help practice leaders make informed decisions.
Improved productivity of administrative staff (24%) – Automating manual tasks and reducing the administrative burden should be a top priority.
More automation of business processes (20%) – AI-driven automation can optimize billing, documentation, and patient management workflows.

With the O&P industry evolving rapidly, practices must ensure that their PMS can keep pace with technological advancements and regulatory changes. The right PMS should not only solve today’s problems but also equip practices with the tools to thrive in the years ahead.

Why Nymbl Stands Out

With industry-leading AI features, a customer-first approach, and robust revenue cycle management capabilities, Nymbl addresses the top challenges facing today’s O&P practices. By aligning with an innovative and responsive technology partner, practices can improve efficiency, enhance compliance, and drive profitability.

As practices look to the future, the need for a modern, intelligent, and scalable PMS has never been greater. The key to success lies in selecting a system that not only meets current needs but also evolves with the industry—one that enhances productivity, ensures financial stability, and supports superior patient care.

See why hundreds of O&P practice leaders have made the switch to Nymbl Systems. Schedule a demo.

Want to see the full insights from nearly 100 of your peers?

Download the full 2025 Trends in O&P Practice Management Technology Report

Nymbl Systems to present CRT Practice Management innovations and insights Medtrade and International Seating Symposium

klachey@nymblsystems.com (Katie Lachey) — Mon, 17 Feb 2025 21:48:07 GMT

Nymbl's innovative solutions on display at national CRT industry conferences

COLUMBUS, Ohio, Feb. 12, 2025 /PRNewswire-PRWeb/ -- Nymbl Systems , a leading provider of cloud-based practice management software for Orthotics and Prosthetics (O&P), Complex Rehabilitation Technology (CRT), and Home Medical Equipment (HME) providers, today announced its participation in two upcoming premier events for healthcare professionals.

Nymbl Systems will present in the CRT Live exhibit at Medtrade , scheduled for February 18-20, 2025, at the Kay Bailey Hutchison Convention Center in Dallas, TX. Nymbl will present with Dan Fedor, billing and reimbursement expert, Compliance Director at VGM Group, Inc. on the topic "Driving Efficiency and Revenue Optimization for CRT Businesses."
Nymbl Systems will also exhibit at the International Seating Symposium ( ISS ), taking place March 20-22, 2025, in booth #602 at the David L. Lawrence Convention Center in Pittsburgh, PA. Josh Lau, Nymbl Founder and CEO, will deliver a presentation on, "Harnessing AI to Enhance Patient Care and Operational Efficiency."

Nymbl Systems continues to push the boundaries of technology for CRT practices, offering solutions designed to improve operational efficiency, enhance revenue streams, and simplify complex workflows. Attendees at Medtrade and ISS will have the opportunity to connect with Nymbl experts, see live demonstrations of the company's innovative tools, and discover how these advancements can transform their practices.

"The CRT market is experiencing tremendous growth, and leaders are looking for new ways to efficiently serve more patients while maintaining quality and protecting profit margins," said Josh Lau, Founder and CEO, Nymbl Systems. "That's exactly what Nymbl solutions are designed to do. We're thrilled to showcase our latest AI-powered software solutions and share actionable strategies at Medtrade and ISS. Our focus is steadfast – deliver innovations that empower our customers to achieve greater efficiency and financial success."

Featured demonstrations include:

LMN: Serving as a critical communication bridge between clinicians, providers, and payers, our new LMN feature reduces claim denials, expedites patient access to essential equipment, and maintains comprehensive documentation for audits.
XML Import: Customers can seamlessly exchange data across systems, reducing manual entry errors, expediting claims and documentation workflows.
AI Notes: Automate the transcription and summarization of clinical notes to significantly reduce time spent on documentation, saving one day per week of administrative work.
Single-page patient intake: Consolidate all critical patient details on one user-friendly screen and reduce intake time by up to 20%.

"We've been consistently impressed by how Nymbl has elevated innovation in the CRT community over the past few years," said Tyler Mahncke, SVP of Clinical Mobility and Accessibility at VGM & Associates. "Their forward-thinking approach and dedication to improving both clinical and operational outcomes have positioned them as a true leader in our industry shaping the future of complex rehab technology."

Nymbl will also make their "Driving Efficiency and Revenue Optimization for CRT businesses" presentation available virtually via webinar on March 6 at 12pm ET.

For more information, including registration, visit https://info.nymblsystems.com/crt-webinar .

About Nymbl Systems

Nymbl Systems is a leading provider of cutting-edge practice management solutions designed specifically for CRT and O&P practices. By integrating advanced technology with user-friendly tools, Nymbl helps healthcare providers streamline operations, optimize revenue, and deliver exceptional patient care.

About VGM

VGM & Associates is the nation's largest and most comprehensive Member Service Organization (MSO) for post-acute healthcare including DME/HME, Respiratory, Sleep, Wound Care, Complex Rehab, Women's Health, Home Modifications and Orthotics & Prosthetics providers. Approximately 3,500 providers with nearly 9,000 locations rely on VGM to connect them to valuable resources every single day.

Media Contact

Katie Lachey, Nymbl Systems, 1 937-308-0898, klachey@nymblsystems.com , www.nymblsystems.com

SOURCE Nymbl Systems

Nymbl Systems Secures Strategic Equity Investment from Frontier Growth to Accelerate Innovation and Expansion

Tue, 17 Dec 2024 16:40:01 GMT

Nymbl Set to Expand Market Leadership with New Investment from Frontier Growth

Nymbl Systems, a leading provider of cloud-based practice management software for Orthotics and Prosthetics (O&P), Complex Rehabilitation Technology (CRT), and Home Medical Equipment (HME) providers, today announced a strategic investment from Frontier Growth, a growth equity investment firm that partners with growth stage vertical software companies to support them through their journey to become market leaders. This partnership provides capital and resources to accelerate Nymbl’s growth, drive continued product innovation, and enhance its ability to support healthcare providers nationwide.

Nymbl’s innovative cloud-based and comprehensive practice management software platform leverages advanced technology, including artificial intelligence, to streamline key processes like clinical documentation and patient intake as well as inventory purchase ordering and revenue cycle management. By automating these workflows, Nymbl empowers providers to improve efficiency, accelerate revenue cycles, and deliver better patient care. Trusted by hundreds of O&P, CRT, and HME businesses, Nymbl is reshaping how healthcare providers operate in a rapidly evolving market.

“This partnership with Frontier Growth is a major milestone for Nymbl Systems,” said Josh Lau, CEO of Nymbl Systems. “Their deep expertise in scaling vertical SaaS businesses, combined with their 'people-first culture’ aligns perfectly with our customer-centric approach, making them the ideal partner to help us achieve our growth objectives. We’re excited to partner with Frontier to expand our reach, develop even more innovative solutions for our customers, and strengthen our mission to help providers deliver exceptional care while optimizing their operations.”

With over 25 years of experience in growth equity investing, Frontier Growth partners with domain experts who transform industries through modern vertical SaaS solutions that customers love. Frontier’s investment will enable Nymbl to scale its operations, introduce new AI-powered features similar to the company’s recently launched ‘AI Notes’ offering, and continue providing solutions that align with the evolving needs of healthcare providers.

“Nymbl Systems is transforming how healthcare providers manage critical workflows,” said Dave Pandullo, Partner at Frontier Growth. “We were extremely impressed by Nymbl’s track record of product innovation and exceptional customer trust they’ve earned, as evidenced by their strong market traction with hundreds of providers across the U.S. We’re excited to partner with the Nymbl team to support their vision of driving continued innovation and improving outcomes for the O&P, CRT, and HME markets. We believe there's a compelling opportunity for Nymbl to continue winning its market, further amplifying value to its customers, and ultimately transform these verticals.”

In conjunction with the investment, Dave Pandullo will join the Nymbl Board of Directors alongside existing investor Ben Trumbull of Tamarind Hill, Josh Lau and Chad Feinberg of Nymbl, and independent director, Mike Morgan, former CEO of Updox.

“Nymbl’s strong track record, exceptional leadership, and customer-first culture set them apart,” said Ben Trumbull, Managing Partner at Tamarind Hill. “We’re excited about the opportunities ahead and proud to support their success alongside Frontier Growth, a strong partner to help Nymbl navigate this next leg of their journey, driving innovation and delivering exceptional value to their partners.”

About Nymbl Systems

Nymbl Systems delivers innovative, cloud-based software solutions that streamline workflows, enhance efficiency, and accelerate revenue for healthcare providers focused on improving mobility and patient outcomes. By harnessing the power of AI, Nymbl’s platform automates processes such as clinical notes and patient intake, enabling businesses to operate more effectively and grow. Based in Columbus, Ohio, Nymbl works with hundreds of O&P, CRT, and HME providers across the U.S. To learn more about Nymbl, visit www.nymblsystems.com or follow Nymbl on LinkedIn , Facebook , and Twitter .

About Frontier Growth

Founded in 1999, Frontier Growth is a growth equity investment firm based in Charlotte, North Carolina that specializes in partnering with founders of vertical SaaS companies to help them scale and reach new heights. By leveraging its deep experience helping growth-stage vertical SaaS companies scale to market leadership positions, Frontier provides tailored support and resources to help drive sustainable growth and scalability. Frontier’s ‘people-first’ philosophy to investing is founded upon putting people before numbers – a belief that it’s the people around the table collaborating together that make the difference in driving true innovation and growth. With over 15 years of experience investing in vertical SaaS, Frontier has completed more than 25 vertical SaaS investments since inception. Frontier typically makes initial equity investments of $5-30 million in mission critical vertical SaaS companies with $3-20 million of annual recurring revenue (“ARR”) and +25% annual growth. For more information about Frontier, please visit www.frontiergrowth.com .

About Tamarind Hill

Tamarind Hill is a venture capital firm dedicated to transforming early-stage B2B healthcare companies into pioneering market leaders. The firm provides strategic guidance, deep networks, and milestone-driven capital to ventures focused on three key areas: decentralized care, economics of care, and healthcare supply chain. Tamarind Hill helps founders transition from early product-market fit to scalable commercialization, enabling them to secure growth capital or achieve attractive exits.

With an operator-first mentality, Tamarind Hill approaches early-stage venture investing with a private equity style, hands-on approach. The team comprises industry trailblazers who have achieved successful exits, using their earned perspective to guide founders on their unique journeys to scale. To date, firm has made roughly 20 investments across two funds, typically leading Seed rounds of $2-7 million while reserving capital for follow-on investments.

For more information, visit www.tamarind-hill.com .

Read the full press release.

Mary Free Bed Orthotics & Prosthetics + Bionics Switches to Nymbl Systems

Mon, 11 Nov 2024 16:14:10 GMT

10-Practice O&P business turns to Nymbl Systems to support its growth and need for greater efficienciess

DUBLIN, Ohio, November 11, 2024 – Nymbl Systems announced today that Mary Free Bed Orthotics &Prosthetics + Bionics has selected Nymbl’s innovative, cloud-based practice management platform. Mary Free Bed O&P+B, a highly respected nonprofit known for its commitment to exceptional care, aims to meet the needs of an expanding network of clinics and mobile units across the Midwest.

“We are experiencing tremendous growth in our business and our previous practice management system was slowing us down,” said Scott Riddle, Vice President of Mary Free Bed Orthotics & Prosthetics + Bionics.. “Speed and accessibility become very important to us. We knew we needed a system that could keep pace with our growth and help us find new efficiencies across every part of our business, so we switched to Nymbl.”

In contrast to their former self-hosted system, Nymbl’s fully web-based platform provides Mary Free Bed O&P+B with the flexibility to access data and manage workflows from any location with internet connectivity. This capability is especially valuable to the Mary Free Bed O&P+B team, which operates four mobile units and often works with patients in diverse settings outside the clinic.

“As a nonprofit O&P provider, we work closely with physical therapy and other specialties within our interdisciplinary care model,” explained Riddle. “One of the things we love about Nymbl is that the entire system is web-based and accessible from anywhere, on any device, at any time, which has been a game-changer, especially with our clinicians conducting home visits and our mobile units out in the field. Nymbl’s accessibility and seamless integration make it possible to grow with confidence in our EMR, knowing it supports both our in-clinic and on-the-road needs.”

Ease of Use: A Critical Differentiator

According to Riddle, one of the standout advantages of Nymbl is its intuitive design. Unlike the previous practice management system, which required navigating multiple modules for different tasks, Nymbl places all necessary tools — from billing to patient management — within a single, user-friendly interface. This shift has significantly streamlined onboarding and training for new employees.

According to Riddle, “With Nymbl, everything is in one easy-to-navigate space, from prescription and purchasing information to billing data, making it incredibly intuitive. This simplicity has made the onboarding process for our new employees much smoother, allowing us to focus on providing the best care possible.”

The ease of use is particularly important as Mary Free Bed O&P+B continues to grow. With each new location and team member, the organization needs a system that facilitates rapid onboarding, allowing new staff to integrate quickly and focus on patient care. Riddle added, “Training employees in Nymbl has been remarkably easier than with previous systems. As we expand, having an EMR that doesn’t require lengthy training means new hires can become productive much faster. It’s just a lot more intuitive, which positively impacts our overall efficiency.”

Improving Efficiency with Task Management and Real-Time Transparency

In addition to accessibility and ease of use, Nymbl’s task management system has proven invaluable for improving communication between clinical and administrative teams. “The tasking system has really streamlined our processes,” explained Riddle. “It’s improved our pipeline and handoff process, giving both clinicians and admin teams real-time transparency without the need for constant messaging.”

With Nymbl, clinicians can easily track a patient’s progress, ensuring nothing gets missed and that every team member is aware of their responsibilities. This transparency has contributed to faster, more efficient workflows, which are critical to the organization’s goal of expanding and enhancing patient care across multiple locations.

A Culture of Partnership and Innovation

Mary Free Bed O&P+B’s transition to Nymbl aligns with the company’s commitment to continuous improvement and innovation. Nymbl’s customer-focused culture has created a strong partnership, fostering a sense of collaboration that resonates with Mary Free Bed O&P+B’s values. Riddle praised Nymbl’s customer service and responsiveness, highlighting the company’s dedication to improving and refining its product based on client feedback. “It feels like a partnership, and that’s what we’re looking for in our relationship with an EMR system. We intend to be with Nymbl for a long time and expect to grow together in the years to come.”

Nymbl’s forward-thinking development pipeline, which includes upcoming AI-driven features, reflects its commitment to providing cutting-edge solutions for the O&P industry. Riddle expressed excitement about the future possibilities, noting that innovations like AI-enhanced documentation could further streamline workflows and improve documentation accuracy. “Nymbl seems to be ahead of the curve on AI, and if they can implement this feature, it could be a real game-changer for us in practice.”

A Wave of Change in the O&P Industry

Mary Free Bed O&P+B’s decision to switch to Nymbl Systems reflects a larger trend in the orthotics and prosthetics (O&P) industry as more organizations seek modern, user-friendly, and adaptable EMR solutions. Nymbl’s growth and success demonstrate the value of its innovative approach, which prioritizes accessibility, ease of use, and responsive customer service. As Nymbl continues to expand, it’s clear that the platform offers significant advantages that resonate with O&P practices nationwide.

To learn more about how your practice can benefit from switching to Nymbl’s practice management system, visit nymblsystems.com/OP .

About the Mary Free Bed Orthotics & Prosthetics + Bionics Program

Mary Free Bed O&P+B’s team of certified orthotists and prosthetists help patients safely achieve the most function, mobility, and independence. They coordinate and integrate every aspect of the patient’s care, including physical, psychological, and social needs. Together, they will create a plan that blends expertise with the latest technology to find the best solution for the patient. Their clinics across Michigan specialize in products and services to empower independence. Services are available for adults and children. The team works closely with the patient to create solutions customized to the patient’s needs, goals, and financial considerations. To learn more about Mary Free Bed O&P+B, visit https://www.maryfreebed.com/services/orthotics-prosthetics-bionics/ or follow them on Instagram, YouTube, and LinkedIn

About Nymbl Systems

Nymbl Systems' software solutions deliver better business outcomes for those who enable better health and mobility through an agile, purpose-built software platform that automates workflows and accelerates time to revenue. Based in Columbus, Ohio, the Nymbl team works with hundreds of O&P, CRT, and HME providers. To learn more about Nymbl, visit www.nymblsystems.com or follow Nymbl on LinkedIn, Facebook, and Twitter.

Read the full announcement here .

Nymbl CRT Software: The Top Reasons Why Complex Rehab Technology Providers Switch to Nymbl

Thu, 31 Oct 2024 21:08:09 GMT

Managing a growing Complex Rehabilitation Technology (CRT) practice today demands a modern platform and practical features that streamline your team's workflows, ensure compliance, enable proactive financial management, and enhance patient experiences.

As CRT providers face growing operational pressures and rising patient expectations, many find that Nymbl's all-in-one CRT solution offers the capabilities they need to thrive and grow. This blog examines Nymbl’s product approach, next-generation platform, and practical features that lead CRT providers to switch from legacy platforms to Nymbl.

Benefits of Switching to Nymbl

First, let's explore a few of the key benefits that CRT providers achieve when they run their business with Nymbl:

• Streamlined Workflows. Nymbl simplifies and automates many crucial processes for CRT teams. The solution reduces manual tasks, from intake and scheduling to claims management and financial reporting. This allows staff to focus less on paperwork and more on their highest-value efforts, such as improving claims management or delivering exceptional patient care.

• Faster Payments. Nymbl's efficient claims management reduces billing errors and speeds up reimbursements, helping CRT providers get paid faster and improve cash flow. Nymbl also offers outsourced revenue cycle management services, handling everything from accuracy checks and claim submissions to accounts receivable management and payment posting.

• Data-Driven Decisions. With comprehensive, intuitive reporting, Nymbl empowers CRT providers to make more informed decisions based on data. This insight and control help CRT providers optimize every aspect of operations, from patient care to financial management.

• Improved Patient Experience. Nymbl is designed to enhance every aspect of the patient journey, from intake to assessments and payments. By smoothing every patient interaction, Nymbl allows CRT teams to focus on delivering exceptional patient care.

Top Nymbl Capabilities for CRT Providers

Let’s explore Nymbl’s practices, platform, and product features that deliver an elevated experience and improved performance for CRT providers.

The Nymbl Approach to Supporting CRT Providers

Any discussion about the value Nymbl delivers starts with our partnership with CRT teams and their experience with our company and product, from implementation and training to ongoing collaboration on product enhancements.

Nymbl takes an integrated approach to data migration, implementation, and training to ensure your practice is up and running rapidly with Nymbl. Once your data is migrated, you always have access — your data is yours, and it's always easy to export it for any reason.

Our team has a relentless focus on exceptional customer support with dedicated contacts on our team, real-time availability through online chat, and a robust help center, all of which power our Net Promoter Score (NPS) of 85+.

Finally, our customer-driven approach to development means our team hears your voice. With ten or more new releases yearly, Nymbl ensures continuous innovation, keeping your business equipped with the latest enhancements and capabilities. Don't just take our word for it, hear from our satisfied customers here.

Nymbl's Cloud-Native Technology

Next, let’s explore how our technology platform differs from rigid legacy solutions that may be web-enabled but are not built on a modern platform. Nymbl's cloud-native SaaS platform offers seamless scalability, robust security, and an optimized user experience.

With a modern, user-friendly interface, Nymbl provides a clean, intuitive experience that simplifies onboarding and daily tasks. Nymbl’s mobile-friendly design allows users to access the platform anywhere on any device to manage tasks, complete home assessments, and check reports. In addition, Nymbl centralizes documents and notes to eliminate the need to switch between different product sections or modules to search for relevant documents.

Nymbl’s Practical Features That Optimize CRT Team Performance

Let’s take a closer look at the features that enable efficiency in patient interactions and internal workflows that are essential for any CRT provider:

• Streamlined Patient Intake, Scheduling, and Payments—Nymbl simplifies intake with a single-page patient intake that efficiently captures all necessary details without navigating around multiple areas of the product. It also integrates calendar management with Outlook and Google for easier scheduling, automatic appointment confirmations to reduce no-shows, and seamless credit card processing for simplified patient transactions.

• Mobility for ATPs and Clinicians—Not only is Nymbl built for any user to access the product from anywhere, any device, but Nymbl also helps mobile staff gain efficiencies during visits to patients’ homes or to multiple locations. Features such as quick access to maps for navigating to a patient’s address, mobile assessments that automatically update the patient chart, and instant media capture to easily upload images directly to Nymbl (not to your phone) take a little work out of each step that adds up to significant efficiency gains.

• Optimized Billing and Business Management— Nymbl equips CRT providers with powerful operational features that enhance efficiency, ensure accuracy, and provide valuable data insights. Reduce manual entry with the ability to digitize and autofill any form with information from a patient chart. Achieve more efficient claims management with a single-page hub and automate billing for Medicare-capped equipment rentals. Simplify financial workflows by automating ERAs, EOBs, and remittance postings through Nymbl’s integration with Waystar. A robust and intuitive AR tracking module and flexible financial reporting tools make it easier to manage outstanding balances and close the books effectively. Finally, Nymbl's business intelligence dashboards and drill-down reporting enable more informed, data-driven decisions.

Watch our latest video to explore the features that help CRT providers streamline workflows, optimize financial management, and enhance the patient experience.

Ready to Make the Switch?

Let’s talk! We want to learn more about your business and your challenges. To learn more and see a personalized demo of Nymbl in action, get in touch with us today.

Nymbl Systems Launches AI Notes to Streamline Clinical Notes for O&P Providers

Thu, 12 Sep 2024 16:45:57 GMT

Innovative AI-powered solution helps O&P clinicians save up to a day a week spent on capturing, summarizing, and editing clinical notes

DUBLIN, Ohio, September 12, 2024 – Nymbl Systems, a software company dedicated to delivering better business outcomes for those who enable better health and mobility, today announced the launch of the industry’s first artificial intelligence-powered clinical notes solution specialized for orthotics and prosthetic (O&P) practices.

Nymbl’s AI Notes helps O&P clinicians balance engaging in quality patient interactions with completing detailed clinical notes that meet compliance standards. Typically, O&P clinicians spend up to 40 percent of their time completing clinical notes. By automating capturing, summarizing, and editing their notes with AI Notes, clinicians can now save up to a day per week of their time.

"With AI Notes, we're tackling one of the most time-consuming aspects of O&P practice management," said Josh Lau, CEO of Nymbl Systems. "Our solution allows clinicians to focus on what they do best – providing exceptional patient care – while ensuring accurate and compliant documentation. This launch demonstrates our continued dedication to creating new efficiencies for practices through modern technology applied specifically for the practices we serve, significantly improving how they run their businesses.”

How Does AI Notes Work?

Within the Nymbl platform, clinicians can use AI Notes to record patient interactions in real time, or they can upload pre-recorded audio. This eliminates the need to write or type notes while interacting with the patient, which creates a more efficient visit with improved focus on the patient. AI Notes transcribes these interactions into editable text leveraging healthcare-specific language recognition through AWS HealthScribe. The solution creates structured summaries within minutes and allows further editing and integration with existing note templates in the system.

With increased efficiencies, O&P clinicians can see more patients each day while ensuring high standards of accuracy and compliance with clinical notes.

AI Notes will be available as an add-on subscription for current customers of Nymbl’s core practice management solution.

See AI Notes and the Nymbl Practice Management Platform at AOPA 2024

To learn more about AI Notes and how it can transform your workflow, talk to our team and see AI Notes live at the AOPA 2024 National Assembly at the Charlotte Convention Center, booth #816, from September 12-15, 2024.

Or visit the Nymbl website to learn more and schedule a personalized demonstration .

Read the full announcement here .

Introducing AI Notes – Streamlining the Clinical Notes Process for O&P Practices

Thu, 12 Sep 2024 13:23:03 GMT

Innovative artificial intelligence-powered solution helps O&P clinicians save up to a day a week spent on capturing, summarizing, and editing clinical notes

Your orthotics and prosthetics (O&P) practice revolves around providing excellent patient care. Yet, O&P clinicians can struggle to balance quality patient interactions with completing the detailed documentation that is necessary for compliance and reimbursement requirements.

Manually typing notes can consume a significant portion of a clinician's day—sometimes up to 40%—with complex interactions requiring as much as 45 minutes to document fully. Many clinicians may resort to jotting down brief notes on paper during visits and then completing the full documentation afterward in their practice management system at the end of the day. This introduces the risk of inaccuracies, incomplete visit notes, and an extended workday.

Additionally, clinical notes must not only be accurate but also formatted in a structured, compliant way to withstand audits, which adds time to the task. Editing, updating patient information, and applying templates further complicate the process.

While this is the status quo, the fact remains that there are significant opportunities to streamline clinical workflows and increase the number of patients clinicians can see in a day. Whether clinicians manage high-volume interactions, such as diabetic shoe fittings, for example, or complex prosthetic cases, the challenge remains: creating accurate, compliant clinical notes without sacrificing valuable patient interaction time or extending the workday.

At Nymbl, we are constantly focused on creating efficiencies for our customers. We believe the area of clinicians' patient visit notes can be dramatically improved with modern technology, including artificial intelligence (AI). Our new solution, AI Notes, optimizes clinical note workflows and improves the accuracy of clinical note-taking for O&P clinicians.

What Is Nymbl AI Notes?

AI Notes is an advanced artificial intelligence-powered documentation feature designed to streamline the clinical notes process for O&P clinicians. AI Notes automates the recording, transcription and summarization of notes, significantly reducing the time clinicians spend on this critical task.

How Can AI Notes Help Your Practice?

There are substantial benefits of leveraging AI Notes within your practice:

Save Time and Increase Productivity

Clinicians can save an estimated one day per week of their time on clinical notes. With less paperwork, clinicians can see more patients and improve overall productivity. 

Enhance Accuracy

AI Notes ensures more accurate notes of a patient visit. With a patient interaction recording, an intelligent transcript, and an automatically generated summary, clinicians can quickly double-check for errors.

Improve Patient Care

With more time for patient interaction and more focus on the patient during the interaction, clinicians can focus on quality interactions and make better-informed clinical decisions. 

Security and Compliance

Administrators can manage access, ensuring notes are only viewed and edited by the appropriate team members. Clinicians use structured note summaries that can easily be converted into standard templates for audit compliance.

How Does AI Notes work?

AI Notes dramatically reduces the time it takes to accurately capture, summarize, edit and complete a clinical note. Let’s explore the details of AI Notes features:

Automated Transcription

AI Notes records patient interactions within the application and converts these audio recordings into structured text in minutes, saving clinicians hours of manual documentation a day. Recordings can also be uploaded if the interaction was recorded with another device.

Complete Transcripts

Users can review the transcript to spot errors or omissions before finalizing the summaries. This adds an extra layer of accuracy.

Structured Summaries

AI Notes automatically generates structured note summaries from the transcript. These summaries can then be further edited and integrated with existing note templates to complete the documentation of an interaction.

Healthcare-Specific Language

By leveraging AWS HealthScribe, AI Notes can accurately transcribe and summarize complex medical information. Typical errors created by simple voice-to-text apps are minimized through specialized transcriptions that recognize medical terminology. As a HIPAA-eligible technology, AWS HealthScribe meets the stringent privacy and security requirements necessary for handling sensitive healthcare data.

User Permissions

Once the solution is licensed, your company’s administrators control access, ensuring only authorized staff can use AI Notes and view clinical notes. 

Seamless Integration

AI Notes is embedded in Nymbl, eliminating disruptions to current workflows and the need to work in multiple applications. 

At Nymbl, we are always focused on user feedback. Since we release enhancements on a regular schedule 10 or more times a year, we will incorporate feedback and explore additional capabilities, such as expanded template options and more advanced AI capabilities, to further streamline your workflow.

Ready to streamline clinical documentation at your O&P practice?

By significantly reducing documentation time, improving accuracy, and seamlessly integrating with existing workflows, AI Notes empowers you to focus on what you do best—providing exceptional care to your patients.

Whether you are a current customer or considering making the switch to Nymbl, discover how AI Notes can give you back valuable time, enhance your patient interactions, and take your practice to the next level.

Learn more and set up a time to see a demo and talk to the Nymbl team about getting started today.

Streamlining Revenue Cycle Management for O&P Practices: Nymbl’s Approach to Supporting Your Financial Health

pherbert@nymblsystems.com (Peter Herbert) — Thu, 22 Aug 2024 15:42:58 GMT

As an O&P practice, your primary focus is always patient care and achieving the best possible outcomes. However, balancing the demands of patient care with the need to manage administration, billing, and the financial health of your practice can be challenging. The complexity of healthcare billing and ongoing regulatory changes can often feel like it takes away from your focus on the people you serve.

Managing claims, dealing with denials, ensuring timely reimbursements, and maintaining compliance require specialized knowledge and significant administrative effort. This dual focus can strain resources and threaten a practice's growth.

Nymbl understands these challenges. We are here to help, and we believe our approach and commitment to responsive customer care will make a difference for your business.

Nymbl's O&P Revenue Cycle Management Services

At Nymbl, our focus on streamlining O&P operations extends beyond the capabilities of our software: Nymbl offers specialized O&P Revenue Cycle Management (RCM) services for our customers using the Nymbl practice management platform. This service helps your practice get paid faster, reduce denials, and lessen administrative burdens so you can focus on your core strength: delivering exceptional patient care.

Here is an overview of the RCM services Nymbl offers its customers:

End-to-End Billing Services. Nymbl’s comprehensive O&P RCM services manage the entire billing process, including reviewing claims for accuracy and compliance prior to submission, submitting claims after validations, managing accounts receivables and denials, and posting payments upon receipt.

Seamless Software & Services. Our O&P billing experts work within your instance of the Nymbl software platform. This ensures real-time data, eliminates the need for third-party integration, and, since the platform always has the latest payer rules, we can submit clean claims for faster payment.

Real-Time Financial Transparency. Once a month, the team guides you through a comprehensive review for total visibility into the revenue cycle process and results. And with the Nymbl platform’s dashboards and reporting, you always have real-time visibility.

Flexible Service Options. Practices can choose from comprehensive services or “a la carte” supplemental services that complement your existing billing processes if you are growing too fast, understaffed, or looking to improve in a specific area.

What Makes Nymbl RCM Services Right for Your Business?

Nymbl offers a unique combination of expertise, advanced technology, and responsive customer service, making our team an ideal partner for your practice:

O&P-Specific Expertise. Nymbl's billing experts have extensive knowledge of O&P-specific payer rules and regulations and specific knowledge of how best to use the Nymbl platform.

Specialized Tools. At Nymbl, we are all about streamlining and improving processes. For example, we use AI-assisted claims scrubbing and a Stripe integration for instant payment adjudication. And we continuously pursue new ways to optimize workflows.

In-House Team. Nymbl maintains an in-house team of experts with deep knowledge of our customers to ensure consistent quality and the highest standards in execution. We don’t outsource your business.

Responsive Service. Our commitment to responsive customer service and a collaborative approach ensures honest and transparent communication, with a dedicated team ready to promptly address any questions or concerns.

Creating Value for O&P Practices

Nymbl’s RCM services create significant value for O&P practices by addressing key challenges and optimizing financial operations.

Get Paid Faster. Streamlined processes and fewer denials lead to quicker reimbursement, improving cash flow.

Lower Costs . By partnering with our team, practices can avoid the high costs of hiring, training, and managing an in-house billing team.

Predictable Cash Flow. Faster claim submissions and reduced denials lead to more predictable and consistent revenue streams that keep your practice healthy.

Focus on Patient Care . By handling the complexities of billing, Nymbl helps you stay focused on changing patients' lives and improving their outcomes and satisfaction.

Compliance and Risk Management . Nymbl's platform and team stay up-to-date with regulations and payer requirements to reduce the risk of audits and penalties.

Scalability and Flexibility. You can tailor and right-size RCM services to fit your business, and as you grow, we can scale our team with you.

Ensuring Financial Health and Growth

For O&P practices like yours, partnering with Nymbl for RCM services means more than just outsourcing billing tasks. It represents a strategic decision to enhance operational efficiency, reduce administrative burdens, and focus on delivering exceptional patient care.

Ready to transform your practice's revenue cycle management? We would love to talk with you about it. Schedule a meeting with one of our RCM experts today to discover how our tailored RCM services can streamline your billing processes, improve cash flow, and allow you to focus on what truly matters—your patients.

Rapid Adoption is Possible with Native-SaaS Software

Tue, 20 Aug 2024 15:23:34 GMT

Many O&P practices run lean operations and have limited budgets to support the hiring of technical resources that are necessary to maintain today’s complex technology environments. To combat this challenge, many practices turn to “cloud” or “hosted” solutions that have the promise of alleviating these burdens.

However, it is important for leaders to understand the differences in all of these terms that sound alike but can be deceiving to buyers. Native-cloud SaaS solutions, like Nymbl, bring a unique advantage to O&P practices who want to access the latest features and capabilities quickly but don’t have the IT resources or budgets necessary to do so.

Continuous innovation and frequent delivery of new functionality are key advantages of SaaS applications that are natively built for the cloud from the outset. This approach allows for regular updates, maintenance, and feature releases without causing disruptions to the user experience, ensuring that the application remains secure, up-to-date, and responsive to user needs.

Key Points to Know:

Automatic Updates: SaaS applications are typically updated automatically, meaning that users always have access to the latest features, performance improvements, and security patches without needing to take any action. These updates are usually deployed in the background, minimizing or eliminating downtime.
Minimal Disruption: Because the application is cloud-based, updates and maintenance can be carried out with minimal disruption to users. The architecture of a cloud-native SaaS application is designed to support rolling updates, where different parts of the system are updated incrementally without taking the entire application offline.
Continuous Improvement: SaaS providers often operate on a continuous delivery model, where new features and improvements are released on a regular basis. This means that the application is constantly evolving based on user feedback, market demands, and technological advancements, keeping it competitive and relevant.
Lower Maintenance Burden for Users: In a SaaS model, the provider handles all the maintenance tasks, including software updates, security monitoring, and infrastructure management. This significantly reduces the burden on the user’s IT team, freeing them to focus on other strategic initiatives.

Contrast with Converted Applications:

Complex Update Processes: Converted applications may not support seamless updates due to their legacy architecture. Updates might require significant downtime, manual intervention, or even temporary service interruptions, leading to a more disruptive experience for users.
Infrequent Updates: Because of the challenges associated with updating converted applications, these updates might be less frequent or more time-consuming. This can lead to longer periods between updates, during which the application might become outdated or vulnerable to security risks.
Higher Maintenance Costs: Maintaining a converted application can be more expensive and resource-intensive than maintaining a cloud-native SaaS application. This is because the provider may need to address compatibility issues, legacy code, or infrastructure challenges that aren’t present in a SaaS application designed for the cloud.
User Downtime: With converted applications, users might experience more downtime during updates or maintenance windows, which can disrupt business operations and reduce productivity.

Let’s talk ! With 12 releases each year, Nymbl’s native-SaaS solutions give O&P practices the ability to keep up with industry trends and access the latest capabilities without requiring heavy IT investments and resources.

Boost Efficiencies with Native-Cloud SaaS Solutions

Tue, 20 Aug 2024 14:41:58 GMT

When a software application is developed as a native SaaS solution from the beginning, cost efficiency is a core consideration throughout the design and implementation phases. This focus on cost efficiency manifests in several ways, primarily through optimized resource utilization, multi-tenancy, and operational cost savings.

Key Points to Know:

Optimized Resource Utilization: SaaS applications are built to leverage cloud infrastructure effectively, meaning they can scale resources up or down based on demand. This dynamic scaling ensures that the application only uses the resources it needs at any given time, reducing waste and lowering costs. For instance, during periods of low activity, the application can automatically reduce its resource consumption, thereby cutting costs.
Multi-Tenancy: A major cost-saving feature of many SaaS applications is multi-tenancy. In a multi-tenant architecture, a single instance of the software serves multiple customers (tenants). This shared infrastructure allows for more efficient use of computing resources, as the same hardware, storage, and processing power are distributed among several users. Multi-tenancy reduces the overhead costs associated with maintaining separate instances for each customer, leading to lower operational costs for the SaaS provider, which can translate into lower prices for customers.
Operational Cost Savings: SaaS applications built for the cloud inherently avoid many of the costs associated with on-premise solutions, such as maintaining physical servers, managing software installations, and performing manual updates. By automating many of these processes in the cloud, SaaS providers can pass these savings on to customers. Additionally, SaaS customers typically pay a subscription fee, which covers ongoing maintenance, updates, and support, providing predictable costs without the need for large upfront investments.
Reduced Total Cost of Ownership (TCO): The total cost of ownership for a SaaS solution is often lower than for on-premise applications, particularly when considering the full lifecycle of the software. SaaS applications eliminate the need for expensive hardware, reduce the burden on IT staff, and lower the costs of upgrades and security management. This makes SaaS solutions an attractive option for organizations looking to manage their budgets more effectively.

Contrast with On-Premise Applications Converted to the Cloud

Legacy Cost Structures: Applications that were originally designed for on-premise environments may carry over cost inefficiencies when converted to the cloud. For example, they might require dedicated resources or maintain separate instances for each customer, which can lead to higher operational costs compared to a native multi-tenant SaaS application.
Inefficient Resource Use: Converted applications may not be able to take full advantage of the cloud’s dynamic resource allocation capabilities, leading to resource inefficiencies. For instance, a converted application might need to be provisioned with more resources than necessary to handle peak loads, resulting in higher costs during periods of low demand.
Higher Maintenance Costs: Converted applications might require ongoing maintenance and support to address compatibility issues, security concerns, or performance bottlenecks. These additional maintenance needs can drive up the total cost of ownership, negating some of the cost benefits of moving to the cloud.

In summary, SaaS applications built from the ground up for the cloud are inherently more cost-efficient, benefiting from optimized resource utilization, multi-tenancy, and lower operational costs.

As a cloud-native SaaS application, Nymbl is able to take advantage of these efficiencies and deliver more enhancements and features to its customers rapidly. In fact, Nymbl deploys new product releases 12 times a year. This ensures users always have access to the latest features, improvements, and security enhancements. Releasing innovation frequently allows Nymbl to respond to user feedback and continuously improve the platform. Additionally, since the platform is a cloud-native SaaS platform, customers are not required to take action when new releases occur.

To learn how Nymbl’s cloud-native SaaS solution can help your practice be nimbler and more cost efficient, schedule a call with one of our Nymbl experts today.

Meeting Modern Security Standards with Cloud-Native SaaS

Tue, 20 Aug 2024 04:01:48 GMT

When a software application is natively built as a SaaS (Software as a Service) solution from inception, security is embedded into its architecture and development processes from the ground up. This foundational approach to security ensures that the application can meet modern security standards and adapt to evolving threats effectively.

Key Points to Know:

Security by Design: A SaaS application developed with cloud-first principles incorporates security measures into every layer of its architecture. This includes data encryption, access controls, identity management, and secure coding practices. The security design is not an afterthought but a core component of the application’s infrastructure.
Data Encryption : SaaS solutions designed for the cloud typically include robust encryption protocols for data both at rest (stored data) and in transit (data being transferred). This ensures that sensitive information is protected from unauthorized access or breaches. Encryption methods are usually compliant with industry standards, such as AES-256 for data encryption and TLS for data transmission.

With cyber threats becoming more sophisticated, it’s crucial to shift the focus from merely preventing breaches to minimizing the damage they can cause. This means implementing robust security measures that limit the exposure of sensitive data, ensuring that when an attack does happen, the footprint hackers leave behind is as small as possible. By constantly evolving security strategies and using advanced technologies, companies can stay resilient, protecting both their assets and their reputation in an increasingly hostile environment.

Identity and Access Management (IAM): From the outset, SaaS applications often integrate with modern identity and access management systems, allowing for fine-grained control over who has access to specific data and functionalities. This includes features like multi-factor authentication (MFA), single sign-on (SSO), and role-based access control (RBAC), which are crucial for maintaining security in a multi-tenant environment.
Compliance with Regulatory Standards: SaaS applications are often designed with compliance in mind, adhering to regulatory requirements such as HIPAA, GDPR, or SOC 2 from the beginning. This proactive approach ensures that the application can serve industries with strict compliance needs, like healthcare or finance, without needing extensive modifications.

Continuous Monitoring and Threat Detection: A native SaaS application built for the cloud is usually equipped with continuous monitoring and automated threat detection capabilities. These features are integrated into the cloud infrastructure, providing real-time visibility into potential security threats and vulnerabilities. Cloud-native SaaS solutions often leverage advanced tools like AI and machine learning for threat detection, anomaly detection, and automated responses.

Resilience to Attacks: Because security is a fundamental part of the design, SaaS applications are generally more resilient to attacks. This includes distributed denial-of-service (DDoS) attacks, where the application can leverage cloud-native defenses such as traffic filtering, load balancing, and autoscaling to mitigate the impact.

Incident Response and Recovery: Cloud-native SaaS applications are designed with robust incident response and recovery mechanisms. This includes automated backups, disaster recovery plans, and failover systems that ensure minimal downtime and data loss in the event of a security breach or failure.

Contrast with Converted Applications

Retrofitted Security: When an on-premise application is converted to a cloud-based model, its security features are often retrofitted. This means that the original application may not have been designed with cloud-specific security threats in mind, leading to potential vulnerabilities. Adding security features after the fact can be complex and may not fully integrate with the application’s existing architecture.

Legacy Vulnerabilities: Converted applications may carry over vulnerabilities from their on-premise versions. These vulnerabilities can be more challenging to address in a cloud environment, where the application is exposed to different kinds of threats. For example, an on-premise application might have relied on perimeter security (e.g., firewalls) that doesn’t translate well to the cloud, where the security model is more distributed.

Compliance Gaps: Applications that were not originally designed for the cloud may struggle to meet modern compliance requirements. Retrofitting compliance features can be difficult and might require significant re-engineering, leading to delays and increased costs. Additionally, ensuring ongoing compliance might be more challenging in a cloud environment if the application was not designed with these requirements in mind.

Limited Monitoring and Detection: On-premise applications that have been moved to the cloud may not have the same level of monitoring and threat detection as cloud-native SaaS applications. Implementing continuous monitoring, automated threat detection, and response systems can be more difficult and may not integrate as seamlessly with the converted application.

Increased Attack Surface: When an on-premise application is moved to the cloud, its attack surface can increase due to the broader accessibility of cloud environments. Without cloud-native security measures in place, the application may be more susceptible to attacks, such as data breaches, unauthorized access, or DDoS attacks.

In summary, a native SaaS application built from the beginning with cloud security in mind is designed to protect data, ensure compliance, and adapt to evolving threats. This proactive approach results in a more secure, resilient, and compliant solution compared to applications that have been converted from on-premise systems, where security might need to be retrofitted, leading to potential vulnerabilities and challenges.

Nymbl is committed to elevating its security standards by pursuing HITRUST certification, with the goal of achieving this significant milestone within the next two years. HITRUST is recognized as one of the most stringent security frameworks, ensuring that organizations meet the highest levels of information protection. Achieving HITRUST certification places Nymbl in the company of industry leaders like Amazon Web Services (AWS), Google Cloud, and Epic Systems, all of whom have earned this prestigious certification. This initiative underscores our dedication to safeguarding our clients’ data and maintaining the trust they place in us.

For more information about Nymbl’s powerful approach to keeping your practice and your patients’ data secure, visit www.nymblsystems.com or schedule a call with one of our Nymbl experts today.

Scalability: How Native SaaS Applications Make It Possible

Fri, 16 Aug 2024 16:18:06 GMT

From the Beginning: SaaS applications are inherently built to scale dynamically with user demand, leveraging cloud resources efficiently.

When a software application is built as a SaaS (Software as a Service) solution from the beginning, scalability is a core consideration in its design. Scalability in this context refers to the ability of the software to handle an increasing number of users, data, or transactions without compromising performance or requiring extensive manual intervention.

Key Points to Know:

Dynamic Scaling: SaaS applications designed for the cloud are built to scale dynamically, meaning they can automatically adjust their resource usage based on current demand. For example, if user activity spikes, the application can automatically allocate more servers or processing power to handle the increased load. This is often achieved through cloud-native features like auto-scaling groups, which automatically adjust the number of active servers (or instances) depending on the current workload.
Horizontal vs. Vertical Scaling: In cloud architecture, scalability is often achieved horizontally rather than vertically.
Horizontal Scaling (Scale-Out): This involves adding more instances of the application (such as more servers) to distribute the load. SaaS applications are typically designed to support horizontal scaling easily, allowing them to handle many simultaneous users by simply adding more instances as needed.
Vertical Scaling (Scale-Up): This involves increasing the resources (like CPU or memory) of an existing server. While this is also possible, horizontal scaling is generally more efficient in cloud environments and is a core strength of SaaS applications.
Load Balancing: SaaS applications built with cloud-native principles use load balancers to distribute incoming traffic evenly across multiple servers or instances. This ensures that no single server becomes a bottleneck, and it helps maintain high performance and reliability even as the user base grows.
Elasticity: Elasticity is a specific form of scalability where the application can quickly expand or contract its resource usage based on real-time demand. SaaS applications are designed to be elastic, meaning they can scale up to handle peak loads (like during a sale or an event) and scale down during quieter periods to save costs. This elasticity is crucial in optimizing cloud resource usage and costs.
Multi-Tenancy: Many SaaS applications are built with a multi-tenant architecture, where a single instance of the software serves multiple customers (tenants). This architecture is inherently scalable because it allows the provider to serve many customers efficiently with shared resources, while still isolating data and configurations for each customer.

Contrast with On-Premise Applications Converted to the Cloud

Legacy Architecture: Applications that were originally built for on-premise environments typically rely on vertical scaling, where increasing capacity involves adding more resources (like CPU or RAM) to a single server. This approach has limitations and can quickly become expensive or impractical as demand grows.
Limited Scalability: When these on-premise applications are converted to the cloud, they often struggle with scalability because their architecture wasn’t designed for the distributed nature of cloud environments. For instance, they may not easily support horizontal scaling, making it difficult to add more instances to handle increased load without significant re-engineering.
Manual Scaling: Converted applications might require manual intervention to scale. For example, adding more servers or resources might involve manual configuration changes, which can be time-consuming, error-prone, and less responsive to sudden changes in demand.
Performance Bottlenecks: Due to the limitations in how they scale, converted applications may experience performance bottlenecks when demand increases. This can lead to slower response times, downtime, or even system crashes during peak usage periods.
Resource Inefficiency: Because these applications weren’t designed with cloud resource efficiency in mind, they may use more resources than necessary, leading to higher operational costs and lower overall efficiency.

In summary, SaaS applications designed from the outset for the cloud are inherently scalable, allowing them to grow and contract dynamically with user demand. This scalability is seamlessly integrated into their architecture, enabling them to handle large numbers of users or transactions without sacrificing performance. In contrast, applications converted from on-premise setups often face challenges in achieving the same level of scalability, as their original architecture may not be well-suited to the flexible, distributed nature of the cloud.

What's The Difference? A New Blog Series from Nymbl

Tue, 13 Aug 2024 22:14:42 GMT

Native SaaS Software vs. Converted On-Premise Software

This is a multi-part blog series on the important differences between software applications that were designed as SaaS solutions from inception vs. on-premise applications that are converted to SaaS.

What Every O&P Practice Should Know

Building software applications as Software-as-a-Service (SaaS)-based solutions from inception offers several advantages over those that have been converted from an on-premise application to a cloud-based model.

Welcome to Nymbl Systems’ multi-part series of educational blogs that are designed to help O&P practices understand the important differences between its practice management solution and other solutions that are available in the market.

As other vendors attempt to convert their antiquated solutions into SaaS-based applications, it is important for practice leaders to understand the potential flaws and gaps in this approach. And because there are so many, we’ve chosen the top 10 topics to explore in separate posts over the next six days.

Everything from system architecture, scalability, and security to productivity and user experiences will be covered. We hope you will join us on this six-day journey. If you aren’t sure about what SaaS-based software vs. cloud-based, you may want to check out one of our recent blogs on this topic first.

Let’s start with the most fundamental difference: The Architecture

When a software application is built as a SaaS solution from the very beginning, its entire architecture is intentionally designed to take full advantage of cloud environments. This means that every component of the software—from data storage and processing to networking and security—is specifically engineered to work efficiently within a cloud infrastructure.

Key Things to Know:

Cloud-Native Design : A SaaS application is built with a cloud-native mindset, meaning it leverages cloud services, tools, and best practices right from the start. For example, the application might use distributed databases, microservices, and containerization, which are all tailored for the cloud.

Performance Optimization : The architecture is crafted to handle the demands of cloud computing, such as managing large volumes of simultaneous users, ensuring low latency, and providing high availability. By being cloud-native, the application can dynamically allocate resources based on demand, ensuring consistent performance even during peak usage times.

Scalability : A SaaS application designed for the cloud can scale horizontally with ease. This means that as more users or data are added, the system can simply add more instances or services to handle the load without significant reconfiguration. In the fast-paced world of SaaS, technology evolves so rapidly that even systems designed with future scalability in mind just five years ago may now seem outdated. Autoscaling, once a cutting-edge approach, has become a necessity to handle today’s growing demands, especially with the advent of AI. As AI applications generate and process massive amounts of data, the ability to automatically adjust resources in real-time is crucial for maintaining efficiency and performance. Staying ahead requires constant adaptation, leveraging the latest technologies to ensure that systems are not just scalable but also optimized for the challenges of tomorrow.

Reliability : Cloud-native SaaS solutions are typically built with redundancy and fault tolerance in mind. This means that the system is designed to continue operating smoothly even if some components fail. For example, data might be replicated across multiple geographic locations to prevent loss during an outage, and services can be automatically rerouted to avoid downtime.

Contrast with Converted Applications

Legacy Constraints : On the other hand, applications that were originally built for on-premise environments often come with legacy constraints. These applications might rely on a monolithic architecture, where all components are tightly coupled and interdependent. This can make it challenging to adapt the application to a cloud environment, where flexibility, modularity, and distributed computing are key.

Performance Bottlenecks : Because converted applications were not originally designed for the cloud, they may encounter performance bottlenecks. For instance, a system that was built to run on a single server might struggle to perform well when distributed across multiple cloud servers, leading to inefficiencies.

Resource Utilization : In a cloud environment, efficient resource utilization is critical. SaaS applications built from the beginning with cloud in mind are designed to optimize how they use computational power, storage, and networking. In contrast, converted applications might be less efficient because they weren’t originally designed to scale or operate in the dynamic environment of the cloud.

In summary, when an application is designed as a SaaS solution from the start, its architecture is optimized for the unique demands and opportunities of cloud computing, leading to better performance, easier scalability, and greater reliability compared to applications that were later adapted from an on-premise setup.

To see Nymbl for yourself, schedule a call with one of our Nymbl experts. .

SaaS Software: More Than Just a Monthly Subscription

Tue, 13 Aug 2024 16:58:59 GMT

In the rapidly evolving world of software solutions, the term "SaaS" (Software as a Service) is often thrown around, sometimes without a full understanding of what it truly means. As more software vendors attempt to transition to cloud-based models, it's crucial for O&P practitioners to differentiate between genuine or native SaaS solutions and hosted software that is simply marketed as SaaS. Unfortunately, some companies are muddying the waters by promoting their hosted solutions as SaaS, leading to widespread confusion. This blog aims to clarify what SaaS really is and why it’s more than just a monthly subscription fee.

Understanding SaaS: A True Cloud-Native Solution

Let’s start by defining what SaaS truly means. SaaS is a software delivery model where applications are hosted in the cloud and provided to users over the internet. Users access the software via a web browser, and all the underlying infrastructure, including servers, databases, and networking, is managed by the SaaS provider. Here are the core characteristics of true SaaS solutions:

Cloud-Native Architecture: SaaS applications are built specifically for the cloud environment from the ground up. This means they are designed to leverage cloud infrastructure, enabling seamless scalability, high availability, and robust security.
Multi-Tenancy: A key feature of SaaS is multi-tenancy, where a single instance of the software serves multiple customers (tenants). Each tenant’s data is securely isolated, but they all share the same underlying infrastructure. This approach maximizes efficiency and allows the provider to deliver updates and enhancements to all customers simultaneously.
Automatic Updates: SaaS solutions are continuously updated by the provider, with new features, bug fixes, and security patches rolled out seamlessly without any action required from the user. This ensures that customers are always using the latest version of the software without the need for manual installations or upgrades.
Subscription-Based Pricing: While SaaS is often associated with a monthly or annual subscription fee, this pricing model is just one aspect of the overall SaaS experience. The subscription fee typically covers everything: software access, maintenance, security, and support.
Elastic Scalability: SaaS applications are designed to scale dynamically with user demand. This means that whether you have 10 users or 10,000, the application can handle the load without compromising performance.

The Misconception: SaaS Equals Monthly Subscription

One of the biggest misconceptions in the O&P industry—and indeed across many industries—is that SaaS simply means paying a monthly fee to access software. This misunderstanding is often perpetuated by companies offering hosted solutions, which are fundamentally different from true SaaS, yet are marketed under the same banner.

Hosted solutions are essentially on-premise software that has been lifted and shifted to a cloud server. While these applications might be accessed over the internet and paid for on a subscription basis, they lack the core benefits of a genuine SaaS model.

Hosted Solutions: A Different Model

Here’s what you need to know about hosted solutions and how they differ from SaaS:

Legacy Architecture: Hosted solutions are often built on legacy architectures that were originally designed for on-premise deployment. These applications are then moved to a cloud server, but they retain many of the limitations and complexities of their original design.
Single-Tenancy: Unlike SaaS, hosted solutions typically operate on a single-tenant model, where each customer has their own dedicated instance of the software. This approach can lead to higher costs, as resources are not shared, and it often requires more complex maintenance.
Manual Updates: Updates in a hosted solution often need to be manually applied to each customer’s instance. This can result in delays, inconsistencies, and higher operational overhead. In contrast, SaaS providers can push updates automatically to all users at once.
Limited Scalability: Hosted solutions might struggle with scalability. Because they weren’t originally designed to operate in a cloud environment, scaling up to meet increased demand can be challenging and may require significant re-engineering.
Maintenance and Support: In a hosted environment, maintenance tasks such as backups, patching, and monitoring are often the responsibility of the customer or require additional services from the provider. SaaS, on the other hand, includes these services as part of the subscription.

Cloud-Based vs. Web-Based vs. SaaS: Clearing the Confusion

Another area of confusion arises when people use the terms “cloud-based,” “web-based,” and “SaaS” interchangeably. While these terms are related, they are not synonymous.

Cloud-Based: This refers to any software, data storage, or service that is hosted in the cloud rather than on-premise. Both SaaS and hosted solutions can be cloud-based, but being cloud-based doesn’t automatically make a solution SaaS.

Web-Based: Web-based software is accessed via a web browser. It could be a SaaS application, a hosted solution, or even an on-premise system with web access. The term simply refers to how the software is delivered to the user, not how it is architected or maintained.

SaaS: As we’ve discussed, SaaS is a specific type of cloud-based software that is designed from the ground up to operate in a multi-tenant, scalable, and secure cloud environment. It goes beyond simply being hosted on the cloud or accessed through a browser.

Why It Matters: The Real Value of SaaS

Understanding these distinctions is crucial for making informed decisions about software investments. In the O&P industry, where accurate data, compliance, and seamless workflows are critical, choosing a true SaaS solution can offer significant advantages:

Lower Total Cost of Ownership (TCO): With SaaS, there are no hidden costs for hardware, maintenance, or updates. Everything is included in the subscription fee, providing a predictable and lower TCO compared to hosted or on-premise solutions.

Better Security and Compliance: SaaS providers are responsible for maintaining the security and compliance of their software. They invest in advanced security measures, regular audits, and compliance certifications, ensuring that your data is protected and meets industry standards.

Continuous Innovation: SaaS providers are constantly innovating, delivering new features and enhancements without disruption. This means your software evolves with your business, keeping you competitive in a rapidly changing market.

Scalability and Flexibility: Whether you’re expanding your practice or adjusting to new regulatory requirements, SaaS solutions can scale with you, providing the flexibility you need to adapt without the headache of managing infrastructure.

SaaS Is More Than Just a Subscription

At Nymbl, we were “born SaaS,” which means our solutions take full advantage of all of capabilities mentioned in this post. We are firm believers in the value that this model brings to our company and to our customers, giving us the freedom to rapidly embrace modern technology innovations while maintaining the most scalable and secure environment for our customers.

If you are interested in learning more about the advantages that Nymbl’s true SaaS-based solution brings to your practice, reach out and let us know .

7 Reasons Why SaaS is Better Than Cloud-Based Software

Tue, 23 Jul 2024 23:23:38 GMT

Is there really a difference between cloud-based and SaaS-based software? At Nymbl, we believe there is, and that’s why we deliver the industry’s only true SaaS-based practice management solutions.

In today’s rapidly evolving technological landscape, practices are increasingly turning to digital solutions to streamline operations and improve efficiency. Two of the most prominent models that have emerged in this digital transformation are cloud-based software and Software as a Service (SaaS). Although often used interchangeably, these two terms represent different approaches to software delivery and infrastructure management. Understanding the nuances between cloud-based software and SaaS is essential for practices looking to optimize their IT strategy, reduce costs, and enhance operational agility. Let’s look at the key differences between these two models and explain why SaaS might be the better option for many organizations.

What is Cloud-Based Software?

Cloud-based software refers to applications, services, or resources made available to users on demand via the internet from a cloud computing provider's servers. Unlike traditional on-premise software, which requires physical servers and infrastructure, cloud-based solutions leverage the power of the internet to provide scalable and flexible resources.

Key characteristics of cloud-based software include:

Scalability: Easily scale resources up or down based on demand
Accessibility: Access applications and data from anywhere with an internet connection
Cost Efficiency: Reduce costs related to hardware, maintenance, and energy consumption
Disaster Recovery: Enhanced disaster recovery capabilities due to data being stored in the cloud.

What is SaaS-Based Software?

SaaS, or Software as a Service, is a subset of cloud computing where applications are delivered over the internet as a service. Instead of purchasing and installing software on individual computers or servers, businesses subscribe to the software on a pay-as-you-go basis.

Key characteristics of SaaS-based software include:

Subscription-Based: Users pay a recurring fee to use the software
Managed Hosting: The SaaS provider hosts and maintains the infrastructure and software
Automatic Updates: Software updates and patches are managed by the provider, ensuring users always have the latest version
Accessibility: Accessible from any device with an internet connection.

7 Reasons Why SaaS is Better Than Cloud-Based Software

While both cloud-based and SaaS-based software offer significant advantages over traditional on-premise solutions, there are several reasons why SaaS is often considered the superior option for businesses:

Lower Initial Costs: SaaS solutions typically have lower upfront costs compared to traditional cloud-based software. Instead of investing in hardware and infrastructure, practices can start using SaaS applications with minimal financial outlay.
Simplified Management: SaaS providers handle all aspects of software management, including updates, patches, and security. This alleviates the burden on internal IT teams and allows practices to focus on what they do best – patient care and services. In contrast, cloud-based software may still require significant management and maintenance.
Rapid Deployment: SaaS applications can be deployed quickly and easily. Since the software is already hosted in the cloud, practices can start using it almost immediately after subscribing. This is a stark contrast to cloud-based software, which may require extensive setup and configuration.
Scalability: SaaS solutions offer seamless scalability. Practices can easily adjust their subscription plans to accommodate growth or seasonal fluctuations. This flexibility ensures that businesses only pay for what they need, when they need it.
Access to the Latest Features: With SaaS, users always have access to the latest features and improvements. Providers regularly update their software to introduce new functionalities and enhance performance. This ensures that practices remain competitive and benefit from the latest technological advancements.
Enhanced Security: SaaS providers invest heavily in security measures to protect their users’ data. This includes encryption, secure access controls, and regular security audits. While cloud-based software also offers security benefits, managing these measures can be more complex and resource-intensive.
Improved Collaboration: SaaS applications are designed to facilitate collaboration. Features such as shared workspaces and integration with other solutions make it easier for teams to work together, regardless of their physical location. This level of collaboration is harder to achieve with traditional cloud-based software.

Nymbl Systems: A True SaaS-based Solution for Modern O&P Practices

For modern O&P practices, having a reliable, efficient, and flexible practice management software is crucial. This is where Nymbl Systems shines as a true SaaS-based solution.

Nymbl Systems offers a comprehensive practice management platform that is specifically designed to meet the unique needs of O&P practices. Here’s why Nymbl Systems stands out:

Tailored for O&P: Unlike generic practice management systems, Nymbl Systems is built with the specific requirements of O&P practices in mind. This ensures that every feature and function is relevant and beneficial to practitioners.
User-Friendly Interface: Nymbl Systems boasts an intuitive and user-friendly interface, making it easy for practitioners and staff to navigate and use the software efficiently. This reduces training time and enhances productivity.
Comprehensive Features: From patient scheduling and electronic health records (EHR) to billing and reporting, Nymbl Systems offers a full suite of features that streamline operations and improve practice management.
Seamless Integration: Nymbl Systems integrates seamlessly with other tools and systems commonly used in O&P practices. This ensures a smooth workflow and eliminates the need for manual data entry.
Scalable Solution: As a SaaS-based platform, Nymbl Systems can easily scale to meet the growing needs of your practice. Whether you’re a small clinic or a large multi-location practice, Nymbl Systems can accommodate your requirements.
Enhanced Security: With robust security measures in place, Nymbl Systems ensures that sensitive patient data is protected at all times. This gives practitioners peace of mind knowing that their data is secure.
Ongoing Support and Updates: Nymbl Systems provides ongoing support and regular updates to ensure that users always have access to the latest features and improvements. This commitment to continuous improvement helps practices stay ahead of the curve.

Which one is right for your organization?

While both cloud-based and SaaS-based software offer significant benefits, SaaS stands out as the superior choice for practices looking for lower costs, simplified management, rapid deployment, scalability, access to the latest features, enhanced security, and improved collaboration. For modern O&P practices, Nymbl Systems represents the best in SaaS-based practice management software, offering a tailored, user-friendly, and comprehensive solution that supports growth and efficiency.

To see Nymbl for yourself, visit our website and schedule a call with one of our Nymbl experts. .

The Importance of User Interface Design in O&P, CRT, and HME Industry Solutions

Thu, 18 Jul 2024 22:48:27 GMT

We are delighted to welcome Grant Lynch to the Nymbl team, where he will head up design and art production. Working in coordination with product, engineering and marketing, Grant will lead visual design, brand artwork creation and content assets, user experience design, and user interface design initiatives. He comes to Nymbl with 22 years of professional experience leading brand and commercial artwork projects at a variety of organizations in healthcare, fashion, academia, and fintech.

His digital interface and mobile product design work have achieved 300k 4+ star reviews in the iOS App Store, currently serve 2.3 million active users, and generate more than $100m in annual revenue. Additionally, his award-winning commercial artwork has driven visual communication and identity for billion-dollar brands. Grant’s work has appeared on popular consumer products, food and beverage packaging, print advertising, and customer-facing marketing materials to audiences of more than one million.

We sat down with Grant to discuss the importance of user interface design in software solutions. Here’s what he had to say.

Describe your vision for how interface design can make Nymbl’s software the industry’s easiest to learn, easiest to use solution on the market.

User Interface Design is a unique and cutting-edge business discipline that centers around human/user-focused research to influence and drive product feature development. It’s a combination of front-end visual aesthetic and back-end user journey mapping; this particular type of design is heavily grounded in navigation schema (i.e. how the user is able to successfully drive around a web interface to find what they are looking for with as few steps as possible) and in creating feature-rich interfaces that have been customized ahead of time with heavy user input and research-generated feedback earlier in the development process.

In healthcare, and specifically within the O&P, CRT, and HME industry, user interface design plays a hugely important role in enabling companies to be successful. Well-designed software solutions are more likely to be adopted by staff members, which leads to increased productivity, better margins, and more time available to spend with patients. By focusing on the needs, preferences, and pain points of users, properly executed design and analysis ensures that user interactions with Nymbl are intuitive, efficient, and effective.

We want our users to be able to complete their tasks in the simplest, most pleasant, and fastest way possible.

Interface design and user experience design are the avenues on which we will be able to achieve that vision. And above all else, the interaction will result in real action taking place, and someone’s life changing for the better as a result.

What are some of the best practices in user interface design that you plan to put in place at Nymbl Systems?

Proper interface design has been properly researched. The voice of the user drives product development within the user interface and user experience design framework, as it greatly increases the likelihood of general adoption and product success upon launch. Typically, the same users (albeit a subset of them for generative research purposes) will be the actual users of the software, so it is imperative to incorporate their feedback into the design process. When the product or feature set is launched, we have a solid idea of what to expect from our user base, ensuring — as much as possible — the success of the product. To receive antithetical feedback upon launch from documented generative and evaluative research would be extremely unlikely, but particularly significant in its own way, demonstrating the multi-faceted value-add of the user interface and user experience design process.

User interface design is grounded in creating an intuitive and seamless interaction between users and technology: software that is easy to train on, easy to use, and simple to navigate through. A well-designed user interface can reduce staff workload, dramatically improve productivity across the organization, facilitate faster platform integration, and ultimately contribute to the positive success of the business. Efficient user interface design also streamlines workflows by providing users with tools and features that align with their tasks and processes. Automation of repetitive tasks, integration of commonly used functions, and real-time feedback are all elements of great user interface design that can significantly enhance productivity across all channels.

The primary goals of user interface and user experience design are to make software easy to use. Intuitive navigation ensures that users can find what they need quickly and efficiently without having to wade through complex menus or convoluted pathways. This ease of use reduces the time spent on learning how to use the software and increases the time available for actual productive work. In addition, this type of design prioritizes simplicity and clarity to reduce cognitive load, allowing users to focus on their tasks rather than struggling with the software and losing time or becoming frustrated.

Having gained a mastery of industry objectives over the past eight years, Nymbl is now in a unique position to capitalize on industry best practices to provide an even more extraordinary client experience than before. Challenges in performing impactful interface design in a specific and unique industry as O&P, CRT, and HME are many; it will be by applying standard design processes and implementing foundational best practices that we can overcome these challenges to great success and use those protocols and systems as a pioneer to others in the industry.

From what you’ve seen so far, what is your perspective on the software solutions that are available today to O&P, CRT, and HME provider organizations?

Many of the O&P, CRT, and HME software systems that have been in place for decades come with digital interface and user experience problems that must be overcome, worked around, or avoided all together. This creates tremendous churn in the industry, as new employees are hit with immediate obstacles that are the fault of no one except for that of outdated, antiquated and non-user friendly software systems. This creates quick burnout, or months of training to acclimate to poorly designed software interfaces. All of these issues slow down patient care, leading to unnecessary and costly delays, where practices see slowing growth as a result.

Nymbl has chosen to make a sizable investment in the User Design and User Experience Design process to add richness, depth, and dimension to our product development process. In doing so, our customers will benefit from having the easiest to use and easiest to train software on the market. We have and will continue to finetune our processes for incorporating customer feedback about features and functions and receive end-result products that reflect their wishes and create a delightful experience for their teams.

To see the Nybml user interface for yourself, schedule a demonstration today.

Nymbl Systems Announces Platinum Sponsorship and Participation at VGM Heartland Conference

cwatson@nymblsystems.com (Chris Watson) — Mon, 10 Jun 2024 19:37:49 GMT

Modern technology that delivers extreme efficiencies for CRT, HME, and O&P providers will be on display in booth #610

DUBLIN, Ohio, June 10, 2024 – Nymbl Systems, a software company dedicated to delivering better business outcomes for those who enable better health and mobility, is proud to announce its platinum sponsorship and participation in the VGM Heartland Conference this week in Waterloo, Iowa, booth #610. As a leader in providing innovative software solutions tailored to the needs of Complex Rehab Technology (CRT), Orthotics & Prosthetics (O&P), and Home Medical Equipment (HME) providers, Nymbl Systems will be demonstrating its software solutions that are designed to streamline operations, enhance patient management, and improve the overall efficiency of providers.

In addition to demonstrating solutions, Nymbl Co-founder and Chief Revenue Officer Chad Feinberg will be presenting an educational session entitled, "Utilizing Patient Engagement to Increase Revenue," that will help attendees better understand how modern technology can be used to build long-lasting, profitable relationships with patients. Feinberg's session will be held on Tuesday, June 11 at 8:30AM.

According to Feinberg, "The VGM Heartland Conference is an excellent platform for us to connect with industry professionals and show the market that there is a better way to leverage technology to create extreme efficiencies and deliver excellent patient care services. Our participation as a platinum sponsor underscores our commitment to supporting the CRT and HME markets with innovative tools to address the unique challenges they face."

According to Tyler Mahncke, President of U.S. Rehab, "I am confident in saying that Nymbl Systems is the strongest software made specifically for complex rehab technology businesses. I have seen US Rehab members increase administrative and clinical efficiencies, reduce days sales outstanding times, and receive excellent customer service from Nymbl. I would highly recommend Nymbl to anyone looking for reliable, innovative, and user-friendly software for their CRT business."

As a platinum sponsor, Nymbl Systems will be featured prominently throughout the conference. Attendees are invited to visit the Nymbl booth to interact with the latest software platforms and discuss their specific needs with Nymbl's team of experts. The team will provide insights into how these technologies can be integrated into existing systems to drive better business outcomes and enhance patient care.

HME and CRT providers who are interested in learning more about Nymbl Systems should visit Booth #610 at the conference, or go to www.nymblsytstems.com to schedule a 1:1 conversation with a Nymbl expert.

Visit PRNewswire to learn more.

Nymbl Systems Launches Innovative Single-Page Patient Intake to Transform O&P, CRT, and HME Industry Efficiency

Tue, 04 Jun 2024 17:34:00 GMT

Nymbl Systems Launches Innovative Single-Page Patient Intake to Transform O&P, CRT, and HME Industry Efficiency

O&P, CRT, and HME providers experience an average of 20% efficiency gains with more streamlined and automated patient intake workflow

DUBLIN, Ohio, June 3, 2024 – Nymbl Systems, a software company dedicated to delivering better business outcomes for those who enable better health and mobility, is excited to announce the launch of the industry's first Single-Page Patient Intake capability. Designed with the ever-evolving needs of the Orthotics & Prosthetics (O&P), Complex Rehab Technology (CRT), and Home Medical Equipment (HME) industries in mind, this new functionality is set to revolutionize the way healthcare providers manage patient data by streamlining the intake process, reducing paperwork, and enhancing overall data accuracy.

At the core of this innovative feature is a user-friendly design that consolidates all necessary patient information onto a single, easy-to-navigate page. Unlike other billing and business management solutions on the market, this design allows intake staff to enter all critical patient data quickly and efficiently, minimizing the need to navigate through multiple pages or tabs and reducing the time required to complete each patient's intake. Early adopters of this new capability have been able to reduce patient intake time by an average of 20%.

"The launch of our Single-Page Patient Intake feature further demonstrates our commitment to rethinking age-old workflows that have limited O&P, CRT, and HME providers' ability to find extreme efficiencies," said Josh Lau, CEO of Nymbl Systems. "As declining reimbursement pressures and rising costs continue to squeeze provider margins, we continue to find new ways to help our customers leverage modern technology to simplify administrative tasks and positively impact their bottom lines."

Comprehensive Data Collection on One Page

Nymbl's Single-Page Patient Intake covers all essential data fields, including basic patient demographic information, detailed insurance details, HCPC coding, and more. It facilitates a comprehensive approach to data collection, ensuring that all pertinent information, including patient contacts, insurance cards, and other files and documents, can be uploaded directly from this page for later access within the patient's chart. This feature supports the initiation of the patient's prescription and pulls items from inventory for any Stock and Bill orders, streamlining the process further.

Recognizing the need for mobility and flexibility in today's fast-paced healthcare environment, the Single Page Patient Intake is fully optimized for mobile devices. Providers can complete the intake process directly from their smartphones or tablets, ensuring ease of access and efficiency even when away from the office.

Looking Ahead: The Future of AI in Automating Data Entry

According to Lau, "This new capability lays the foundation for the potential of integrating AI to further automate data entry processes for our customers. By leveraging advanced AI algorithms, our system will soon be able to automatically extract and process information from faxed documents, eliminating the need for manual data entry. This technology will accurately pull all relevant diagnosis codes, HCPCS codes, and product details, ensuring that our customers can focus more on patient care and less on administrative tasks."

The New Patient Intake is available for all Nymbl users, and instructions for accessing this capability are available in the May Release Notes. For O&P, CRT, and HME providers interested in learning more about Nymbl, visit www.nymblsystems.com to schedule a 1:1 demonstration.

Visit PRNewswire to learn more.

Introducing Our New Single Page Patient Intake

Tue, 04 Jun 2024 17:31:09 GMT

In the ever-evolving landscape of the O&P and CRT Industry, efficiency and patient satisfaction are paramount. At Nymbl Systems, we are committed to providing cutting-edge solutions that simplify administrative processes and enhance the user experience. Today, we are thrilled to unveil our latest innovation: the Single Page Patient Intake feature. This new functionality is designed to streamline the intake process, reduce paperwork, and improve data accuracy, all while providing an intuitive and seamless solution for our users.

A Closer Look at the Single Page Patient Intake:

Our Single Page Patient Intake is a comprehensive solution that consolidates all necessary patient information into one easy-to-navigate page. Here's how it stands out:

1. User-Friendly Design

The intake page is designed with user experience in mind. The user responsible for entering patients into Nymbl can enter all of the patient’s key information quickly and easily, thanks to a clean, intuitive interface. The design minimizes the need for clicking through multiple pages, reducing the time it takes to fill out the form.

2. Comprehensive Data Collection

From basic personal information to patient contacts and insurance details, our intake form covers all essential areas, including the ability to start the patient’s prescription and pull an item from Inventory for any Stock and Bill orders. Additionally, insurance cards and other perinate files & documents can be uploaded from this page to later access within the patient’s chart. Users can input patient data in one go, ensuring they have all the key information they need right from the start.

3. Mobile Optimization

Understanding the need for flexibility, our Single Page Patient Intake is fully optimized for mobile devices. Users can complete the patient intake form on their smartphones or tablets, offering convenience and accessibility when they are not in the office.

In conclusion, the Single Page Patient Intake is more than just a new feature—it's a game-changer for our providers. At Nymbl Systems, we are dedicated to innovation and excellence in healthcare technology. We believe that this new intake solution will not only streamline your administrative processes but also significantly reduce the time spent on data entry of patient information.

Feel free to reach out to our Support team if you have any questions or need assistance with utilizing the Intake Form. We're here to help you every step of the way!

Thank you for trusting Nymbl Systems as your healthcare technology partner.

Read the press release here .

Mobility Awareness Month

cwatson@nymblsystems.com (Chris Watson) — Wed, 22 May 2024 17:32:43 GMT

In the rapidly evolving landscape of Complex Rehab Technology (CRT), providers face unique challenges that impact their ability to deliver timely, effective, and patient-centered services. As we observe National Mobility Awareness Month this May, it's crucial to spotlight these pressing challenges, as more than 18 million people in the U.S. and Canada have mobility issues, and 6 million of them use some kind of assistive device according to NMEDA . At Nymbl, our billing and business management solutions support the businesses that support these millions of patients.

Here’s a detailed look at the top issues CRT providers confront in the mobility management market, underscoring the significance of this awareness month in fostering greater understanding and advocacy.

Regulatory and Legislative Challenges: Navigating the complexities of healthcare regulations and legislation is one of the most formidable obstacles facing CRT providers. This Mobility Awareness Month, it's important to advocate for legislation that recognizes the unique needs of CRT patients. Changes in healthcare policies, Medicare, Medicaid, or insurance coverage can profoundly impact how providers operate, affecting their ability to offer affordable solutions. Specific legislation that clearly includes provisions for CRT is essential and requires continuous attention and involvement from providers and stakeholders.

Reimbursement Issues: The complexities of reimbursement form another significant hurdle. CRT providers often face challenges in obtaining timely and adequate reimbursement from insurance companies. Each piece of equipment requires detailed documentation to prove its necessity, which can be a cumbersome and time-consuming process. During Mobility Awareness Month, it's vital to highlight how these reimbursement challenges delay patient access to needed technology and strain the financial stability of providers. Advocating for better reimbursement rates and processes is crucial for improving service delivery.

Technological Advancements and Integration Challenges: While technological advancements in CRT offer new possibilities for enhancing mobility, they also present significant integration challenges. Providers must continuously update their knowledge and skills to incorporate these innovations effectively. Mobility Awareness Month is an opportune time to focus on the importance of training and education in keeping up with these changes, ensuring that providers can offer the best options to their patients and integrate new technologies smoothly.

High Costs of Equipment and Operations: The high cost of CRT equipment and operational expenses pose substantial challenges. Custom-tailored solutions are inherently expensive due to their specialized nature and the technology involved. During Mobility Awareness Month, we should discuss how these costs impact consumers and explore ways to manage them effectively through efficient business practices and specialized software solutions that streamline operations.

Staffing Shortages and Training Needs: The CRT sector requires skilled professionals who are adept at handling the nuanced needs of patients with severe disabilities. There is often a shortage of trained professionals in this field, which can lead to staffing challenges. Mobility Awareness Month serves as a reminder of the need for ongoing training and professional development to ensure high-quality care. Providers must invest in their teams to keep pace with industry demands and regulatory changes.

Patient Education and Advocacy: CRT providers play a crucial role in educating patients and advocating for their rights. Many patients may not be aware of the benefits of CRT or their rights regarding insurance and healthcare. Mobility Awareness Month is an excellent time to emphasize the importance of patient education and empowerment. Providers must engage in continuous efforts to ensure patients are informed and can make knowledgeable decisions about their mobility solutions.

As we observe National Mobility Awareness Month this May, it is clear that CRT providers face a complex array of challenges in delivering essential services to some of the most vulnerable populations. This month highlights the need for improved legislation, better reimbursement practices, technological integration, cost management, skilled staffing, and proactive patient education. For CRT providers, navigating these challenges is about enhancing the quality of life for individuals who rely on their services to live more independently. For Nymbl, it is about renewing our commitment to ensuring CRT providers have the best possible software solutions that help them serve their patients in the highest quality and most efficient manner possible.

To learn more about how Nymbl supports CRT providers, visit the CRT page on our website or schedule a personal demonstration .

Harnessing AI in Healthcare: Empowering Your Team

Thu, 16 May 2024 14:15:24 GMT

Artificial intelligence (AI) is making waves across industries, and healthcare is no exception. With rising costs and a shortage of skilled talent, leveraging technology to streamline tasks is more critical than ever. It’s essential to understand how it can be implemented effectively, especially in O&P practices, where precision and accuracy are paramount.

Empowerment Through AI

In the current O&P landscape, where reimbursement is tightening and talent is hard to find, AI offers a promising solution. By automating routine tasks, AI can transform orthotists and other clinical professionals into reviewers instead of doers. This shift allows staff to focus on reviewing and validating AI-driven insights rather than getting bogged down with data entry and administrative tasks. The result? Improved efficiency and more time for patient care.

Nymbl’s AI-Powered Solutions

At Nymbl, we are dedicated to leveraging AI to enhance three core areas in O&P practices:

Streamlined Data Intake with AI and OCR: Our AI-powered Optical Character Recognition (OCR) technology simplifies the data intake process. By automatically extracting and digitizing patient information from various sources, our system helps create comprehensive charts quickly and accurately. This reduces the time spent on manual data entry, allowing healthcare professionals to focus more on patient care.
Enhanced Documentation and Transcription: Nymbl’s AI listens to and records patient interactions, transforming them into detailed clinical notes. This feature ensures that all relevant information is captured accurately, reducing the burden of manual documentation. O&P professionals can then review and finalize these notes, ensuring high-quality records without the tedious process of transcription. With large sample data available from the orthopedic surgery world and leveraging our own Large Language Model (LLM), Nymbl has piloted this functionality and can confirm that AI technology can create meaningful efficiencies. These efficiencies turn into more time for practitioners to see patients, and in some cases, practitioners were able to see two or more patients a day with this capability enabled.
Optimized Billing Processes: Our most ambitious project focuses on revolutionizing the billing process. Nymbl’s AI suggests appropriate billing codes and modifiers based on the clinical data provided. It also alerts users when there is a mismatch between HCPC codes and the products used. This feature aims to minimize billing errors, enhance compliance, and streamline the reimbursement process, ultimately improving the financial health of medical practices.

Augmenting Human Expertise with AI

The goal of AI in O&P practices isn’t to replace human expertise but to augment it. AI can handle repetitive and time-consuming tasks, such as scheduling, documentation, and preliminary diagnostics. This frees up staff to concentrate on complex decision-making and patient interaction. By enhancing workflows, AI helps practitioners maintain high standards of care while managing a growing workload.

Ensuring Data Quality and Security

For AI to be effective, high-quality data is crucial. Healthcare practices must prioritize accurate and comprehensive data collection. Additionally, robust cybersecurity measures are essential to protect patient information. Collaborating with data scientists and cybersecurity experts can help ensure that AI systems are both reliable and secure, minimizing the risks of data breaches and biased outcomes. Here at Nymbl, we handle that for O&P practices.

Navigating AI Implementation in Healthcare

Implementing AI in O&P practices requires a strategic approach:

Start Small: Begin with AI tools that handle specific, well-defined tasks. This allows for easier integration and less risk of errors. Nymbl solutions can get you started on your AI journey.
Continuous Training: Regularly update AI models with new data to improve their accuracy and relevance. As our core business, Nymbl continuously updates our models and our software to maintain accuracy and relevance.
Collaborative Efforts: Work closely with AI developers to tailor solutions to the specific needs of your practice. Nymbl employes several AI experts on our product team who work closely with O&P practice leaders who are interested in new use cases and advantages that AI can bring.

Conclusion

AI holds immense potential to transform healthcare, making it more efficient and effective. By empowering O&P business and clinical leaders to be reviewers instead of doers, AI can help address the challenges of rising costs and talent shortages. However, successful AI implementation requires a focus on data quality, security, and transparency. With Nymbl’s innovative AI solutions for data intake, documentation, and billing, healthcare practices can enhance patient care and optimize operations, ensuring a brighter future for both providers and patients.

From Niche to Necessity: The Evolution of Business Intelligence Platforms

Tue, 07 May 2024 14:00:06 GMT

Business Intelligence (BI) platform offerings are no longer a niche set of database management tools requiring deep, technical skills. The field has expanded into a competitive marketplace of solutions – businesses now self-select for their specific needs.

The result of this healthy competition? Access to data and BI tools is no longer a luxury – it’s an expectation. This has elevated data’s role in strategic planning. For healthcare providers, data allows them insight into optimizing care delivery, enhancing patient experiences, and projecting trends to ensure financial health. Visualizing vast amounts of data is now incredibly accessible, making critical information readily available for informed decision-making.

Instead of holding access to data hostage, Nymbl Systems puts your data to work for you. At Nymbl, our BI offerings to customers fall into two categories: “canned” dashboards and customizable, ad-hoc analysis dashboards.

Canned dashboards are developed by our business analysts with DME, O&P, and CRT industry experience to deliver quick insights. These dashboards are aligned with standardized KPIs and are ideal for immediate

access to performance metrics and trends. One of our customers’ favorite reports is the Length of Care Timeline. This visualizes the lifecycle of orders from initial prescription through first payment. Within the dashboard, a user can drill down into metrics for specific practitioners, clerical users, and branches.

Need something more custom? Nymbl users benefit from ultimate flexibility and freedom with ad-hoc analysis access. Owners and practitioners can build out reports and publish dashboards for specific organizational needs. This customization feature is particularly valuable for addressing more complex issues that require nuanced analysis. If that sounds pretty intense, don’t forget that Nymbl’s BI dashboard builder caters to a range of skillsets. While having an analyst is crucial to ensure data literacy and correct implementation, a data-savvy business user has minimal learning curve when interacting with the visual-building tools in Nymbl dashboards.

While we’re excited about these dashboards, we’re not finished making business insights intuitive and easy to access. Nymbl is in the early phases of exploring benchmarking, which would enable healthcare organizations to measure their performance against industry standards or peer institutions. Benchmarking can cover various aspects of healthcare management, including patient satisfaction rates, treatment outcomes, and operational efficiency. In practice, benchmarking is invaluable in recognizing best practices, identifying areas that need improvement, and maintaining competitive standing.

The use of business intelligence tools in healthcare goes beyond simple data access; it transforms data into a strategic asset that empowers organizations to achieve operational excellence and superior patient care. So, if you’re ready to dive into all that Nymbl Drill-Down Dashboards have to offer, we want to have a conversation!

With the Touch of a Button, Nymbl Systems is Automating Data Collection for LLPR

Thu, 02 May 2024 14:00:02 GMT

Nymbl Systems has partnered with the Limb Loss and Preservation Registry (LLPR) to make data collection and submission easier for O&P practices that participate in the effort. An automation within Nymbl’s software allows the transfer of LLPR-collected fields from practices to the database without any additional effort on a practitioner’s part.

How it Works

When an O&P practice using Nymbl Systems decides to participate with the LLPR, their first step is to contact the Nymbl Customer Support team. Then, Nymbl ‘flips a switch’ on their end and begins transmitting data from that practice to the LLPR data base. Users of Nymbl will be able to easily identify any fields transmitted to the LLPR from the business management platform; these fields are marked by a tooltip icon.

“The information is automatically sent as employees and practitioners go about their daily routines,” Josh Lau, CEO of Nymbl Systems, said. “It’s designed to be seamless and eliminate any barriers for practices who want to contribute to this incredibly important effort.”

Why it Matters

LLPR’s data hub is the first collaborative effort of its kind for hospitals and O&P practices. It’s goal is to combine data from these two resources to create “ longitudinal care records for patients that were never before available ”. It is mission-critical to get buy-in from the data contributors (hospitals and O&P practices).

Pictured: Nymbl Systems intake fields with indication on fields that will be transmitted to LLPR’s database from participating O&P practices.

However, these contributors face potential pragmatic challenges of adding more work to overwhelmed employee’s daily routines.

To achieve the goal of LLPR’s data hub – providing information that aids patients and practitioners in making the best decisions for a patient’s care – it’s important to make the contribution of data easy. More business management systems and electronic health records (EHR) systems are realizing the role they play in simplifying the tasks for CPO’s, CP’s, and CO’s alike.

“Seamless workflows are the goal that Nymbl is always working towards. If it’s not intuitive, we won’t push it out in our platform,” said Lau.

As the LLPR’s efforts continue to make advances in data collection and analysis, it’s up to more than the hospitals and individual O&P practices to contribute. For the longevity of the mission, it will be critical that business management systems and EHRs continue to make the transmission of data a seamless process.

Advancing Healthcare Innovation: TLI Assumes Ownership of Limb Loss and Preservation Registry in Collaboration with Amputee Coalition

Tue, 30 Apr 2024 14:00:03 GMT

Guest Written by TLI Foundation

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The Thought Leadership & Innovation Foundation (TLI) is thrilled to share some groundbreaking news that marks a significant leap forward in our ongoing commitment to revolutionize healthcare: TLI has officially accepted ownership of the Limb Loss and Preservation Registry (LLPR™) in collaboration with the Amputee Coalition .

The LLPR, initially established in 2018 under a contract funded by the National Institutes of Health (NIH), has played a crucial role in standardizing, measuring, and reporting patient outcomes data to enhance limb loss treatment and preservation efforts across the nation. With this transfer of ownership from the National Institute of Child Health and Human Development (NICHD) to TLI, we are now poised to embark on an exciting journey to further the LLPR's mission.

The Role of LLPR

The LLPR serves as a centralized data warehouse, addressing critical public health knowledge gaps, refining rehabilitation approaches and guiding the development of functional devices for individuals with limb loss and limb difference. As part of TLI, the Registry will continue its multi-stakeholder model, fostering collaboration among care providers in hospital and orthotics and prostheses practices, payers, device manufacturers and regulatory agencies.

A Transition to Drive Healthcare Innovation

This transition marks a significant stride in our collective journey to drive healthcare innovation and enhance outcomes for individuals facing limb loss and limb difference. Together with the Amputee Coalition, we remain steadfast in providing essential resources and support, ensuring that individuals navigating the complexities of limb loss and limb difference are not alone in their journey.

Demonstrate Your Support

To support the LLPR in its mission to improve outcomes for individuals living limb loss and limb difference, please click here . Your contribution directly impacts the quality of care and functional outcomes for the LLPR community.

We are excited about the possibilities that lie ahead as we embark on this new chapter with the Limb Loss and Preservation Registry. Stay tuned for more updates as we continue our journey to drive transformative change in healthcare. For more information about TLI and its initiatives, please visit www.thoughtfoundation.org and follow us on LinkedIn .
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Nymbl Systems is proud to continue supporting LLPR and is excited to continue to see the organization thrive under the new direction of TLI. If you'd like to learn more about Nymbl System's partnership and automation that connects with LLPR's database, you can contact us below!

Reaching an Understanding: Five Ways Nymbl Keeps ATPs Mobile and Moving Forward

Tue, 23 Apr 2024 13:31:12 GMT

It’s hard to help others outside a niche industry “get” what you do. Both parties in the conversation need to be heavily invested to resolve misunderstandings and assumptions. And even with an investment on both ends, a resolution can be challenging to reach. This is something that feels especially relevant given the latest updates in Centers for Medicare & Medicaid Services’ (CMS) coverage of Seat Elevation systems.

Wayne Grau, Executive Director of NCART , undertook great efforts to comment on and recommend an extension to the February 15 proposal by CMS. His proposal recommended to include mobility-related activities of daily living (MRADLs) as a justification for Seat Elevation systems to be covered. Thanks to his work at NCART, the policy has been updated, and since been made effective, to include this provision. That’s not to say the work is done.

“NCART is very disappointed with the final decision, and we have contacted CMS to meet and discuss this issue. The information we have gathered does not support the final payment level. We are also coordinating our efforts with the ITEM Coalition, which submitted the NCD request. The ITEM Coalition and NCART have concerns that at this payment level, some consumers may be denied access to this incredible product,” NCART shared in a March 2024 newsletter .

Complex Rehab Therapy (CRT) is a field that requires a deep understanding of complex issues. That’s why Nymbl Systems is proud to be a business management partner for many CRT businesses – we know what it takes for you to make it. You don’t have to go to “battle” alone! You can have a partner that gets you and your business goals.

Need to see the proof? Explore these five ways that Nymbl Systems helps ATPs stay efficient and mobile while they advocate for the mobility of others.

We Think You’ll Love These Features

As a partner of U.S. Rehab, Nymbl has been able to work directly with ATPs and owners to find better business management solutions in complex rehab. Check out a few of our users' favorite features found in Nymbl Systems:

Access Anywhere . Nymbl’s business management software is fully accessible from mobile devices – smartphones, laptops, and tablets alike. (Although, we’d recommend a tablet or laptop for... *ahem* practical reasons.) That means when you’re in the field, so are your tools. A carpenter wouldn’t expect their chisel to do the same job as a chainsaw. So why expect a pen and paper or notes app to take the place of your management system, just so you have to re-key an order when you’re back in the office?
Seamless Navigation. I mean, sheesh , have you seen some of the user interfaces on business management tools out there? Not every software is designed equally. But Nymbl Systems’ interface is designed thoughtfully. Navigation is straightforward in our platform. We even had one user start working in Nymbl before their formal training. (Which only happens to take about eight hours to complete!)
Integrated Order Processing. What if you could count on one chore always being done for you when you got home? Cleaning the car, doing laundry, washing the dishes... that’s how you likely feel about data entry. It’s important, but you wish you could avoid it altogether. With Nymbl, you can avoid it. Just upload your XML purchase orders and allow our software to map the order fields into our system for you.
Loaner/Rental Tracking . Never lose track of your loaner equipment. Manage your loaner fleet with Nymbl, check out items to patients, track loaner periods, and easily update the status of your loaner devices in one place.
Billing Cycle Integrations. Nymbl offers revenue cycle management services to help you get claims processed and paid faster. Our RCM experts make the process of getting claims paid incredibly simple. It’s a service that makes Nymbl the perfect partner for back-end billing and front-end workflows alike.

So, if you’re ready to have a partner who has your back and is invested in helping you navigate the complexities of CRT together, it’s time to get to know Nymbl.

Leading the Way: How Nymbl Systems is Navigating EMR Implementations in the HME Market

jblack@nymbl.systems (Joshua Black) — Fri, 19 Apr 2024 14:00:02 GMT

Using an Electronic Medical Record (EMR) software system is a non-negotiable in the tool belt of healthcare providers today. But, finding the right software that has adapted to the Home Medical Equipment (HME) market is a challenge – one that is only surpassed by the challenge of actually implementing a new-to-you EMR system. At Nymbl Systems, we specialize in addressing these challenges to help HME providers deliver top-quality care at today’s pace of business. In this blog, we'll discuss the intricacies of EMR implementation in the HME sector and explore how Nymbl Systems' purpose-built software addresses these challenges head-on.

The Complexities of EMR Implementation in HME

Implementing EMR software in the HME market involves navigating a myriad of challenges, ranging from regulatory compliance to interoperability to inventory management. Let's delve deeper into these complexities:

Regulatory Compliance: HME providers are subject to stringent regulatory standards, including HIPAA and DMEPOS accreditation, which require adherence to strict data security and privacy protocols. Ensuring compliance while maintaining efficient workflows is crucial but often challenging.
Interoperability: Seamless integration between EMR systems and other healthcare software is essential for efficient data exchange and care coordination. However, achieving interoperability among independent systems remains a significant hurdle, hindering seamless information flow across daily workflows.
Complex Billing and Reimbursement: The HME industry's billing and reimbursement processes are notoriously complex, involving multiple payers’ rules, reimbursement rates, and documentation requirements. EMR software must streamline these processes while ensuring compliance with billing regulations to optimize revenue generation.
Inventory Management: Effective inventory management is critical for HME providers to ensure timely delivery of equipment and supplies to patients while minimizing costs and waste. However, managing inventory across multiple locations and complex supply chains poses significant challenges, requiring robust tracking and replenishment workflows.
Mobile Accessibility: HME providers often require access to EMR systems on the go, especially during home visits and emergencies. Developing mobile-friendly interfaces while ensuring data security adds another layer of complexity to EMR implementation in the HME market.

Nymbl Systems' Tailored Solutions

While navigating these complexities can be daunting, Nymbl Systems' purpose-built EMR software offers comprehensive solutions that address the unique needs of HME providers:

Regulatory Compliance: Nymbl Systems' software is equipped with robust security features to ensure compliance with HIPAA and other regulatory standards. Our platform undergoes regular updates to adapt to evolving regulations, providing peace of mind for our users. As well as offering additional security measures such as two factor authentication, password complexity settings, and encrypting data at rest and while in transit.
Interoperability: Our business management software facilitates seamless integration with electronic faxing, sending and receiving claims, running eligibility checks and more, enabling efficient data exchange and care coordination. Through standardized data formats and robust interfaces, we ensure interoperability across our systems, fostering seamless information flow.
Billing and Reimbursement: Nymbl Systems streamlines billing and reimbursement processes with comprehensive functionality, including claims submission and revenue cycle management. Our software helps HME providers navigate complex billing requirements while maximizing revenue and minimizing administrative burdens. Nymbl offers electronic claim submissions, auto posting of remits and uploading EOBs to the chart, and a direct credit card processing integration.
Inventory Management: With Nymbl Systems' EMR software, HME providers can efficiently manage their inventory, including stock levels, expiration dates, COGs (cost of goods) per order, and replenishment workflows. Our platform offers real-time visibility into inventory data, enabling proactive management and cost optimization.
Mobile Accessibility: Nymbl Systems' EMR software is optimized for every type of device, allowing HME providers to access patient data and software functionalities on the go. Our mobile-friendly interfaces ensure seamless access to critical information, the ability to seamlessly capture electronic signatures, and the ability to directly upload photos and videos to the software, enhancing productivity and responsiveness even in remote settings.

Our commitment to developing for customer needs means that we’ll stay at the forefront of addressing the complexities of software implementation in the HME market. Through our purpose-built software solutions, we empower HME providers to overcome regulatory, interoperability, billing, inventory, and mobility challenges, enabling you to deliver exceptional care with confidence. As the healthcare landscape continues to evolve, Nymbl Systems remains committed to innovating and supporting HME providers in their mission to enhance patient care and operational efficiency.

Optimizing Revenue Cycle Management: The Power of Clearing Houses in Healthcare Billing

Mon, 15 Apr 2024 14:00:04 GMT

In the realm of DME (Durable Medical Equipment) billing and O&P (Orthotics and Prosthetics) billing, the role of clearing houses is a pivotal link between providers and insurance payers. Clearing houses, such as Waystar, are key players in smoothing the path of revenue cycle management. Let’s dive into the role of clearing houses, the services they offer, and how they integrate with EMRs.

What is the Role of Clearing Houses in DME Billing and O&P Billing?

In DME and O&P billing, clearing houses operate as a third party between providers and insurance payers. The clearing house’s role is to scrub claims on the front end of submitting a claim to a payer and to format claims correctly before submission. Overall, clearing houses play a critical role in optimizing the revenue cycle management process for providers, helping them streamline billing operations, reduce administrative burdens, and improve financial performance.

Clearing Houses in DME and O&P

Waystar and Change Healthcare are the two most common choices of clearing houses for providers in DME and O&P. They are both specialized in this industry and provide services to help businesses get claims paid. Generally, the services offered by clearing houses include the following:

Claims Submission: This includes receiving claims from healthcare providers and processing them electronically before transmitting them to payers, verifying that the claims are complete and accurate according to industry standards and payer requirements.

Claims Scrubbing: Clearing houses review claims for errors or inconsistencies and scrub them to ensure compliance with coding regulations (such as HCPCS codes). They identify and correct errors before submitting claims to payers, reducing the likelihood of claim rejections or denials and reducing the time claims spend pending approval.

Eligibility Verification: Clearing houses will electronically verify patients' insurance coverage and eligibility for services before claims are submitted. This helps healthcare providers determine patients' insurance status and coverage details, reducing the risk of claim denials due to eligibility issues.

Claim Reconciliation: This includes the facilitation of claim reconciliation between healthcare providers and payers to ensure accurate and timely reimbursement. They track the status of submitted claims, identify unpaid or underpaid claims, and follow up with payers to resolve any discrepancies.

Reporting and Analytics: Clearing houses often provide reporting and analytics tools to help healthcare providers track and analyze their billing and reimbursement activities. This includes generating reports on claim submission, payment status, denial rates, and other key performance indicators (KPIs) to support revenue cycle management.

Nymbl Systems’ Partnership with Waystar

As the most integrated electronic medical record (EMR) system partner with Waystar, Nymbl Systems has been able to pass on many benefits of using Waystar as a clearing house within the Nymbl platform. Nymbl’s integration with Waystar includes:

Integrated claims sending functionality.
The ability to receive remits back to the software using patient statements.
Viewing claim status responses in Nymbl.
Pulling in credit card payments made by patients through Waystar.
Real-time eligibility checks.

This enables providers to navigate multiple pieces of their workflows all in a single software system, saving hours of time in the long run.

Not currently a Waystar customer? No problem. While a majority of the customers that Nymbl serves were already using Waystar before they began using Nymbl Systems, it’s a streamlined process to connect the clearing house to Nymbl for new Waystar users. After getting set up in Nymbl and Waystar, all that’s needed to connect your revenue cycle data from Waystar with Nymbl Systems is a login username and password. And voila! Your systems are connected and accessible from the same platform.

Through rigorous claims scrubbing, eligibility verification, and proactive reconciliation, these clearing houses pave the way for seamless revenue cycle management. Nymbl Systems' partnership with Waystar is a great example of the potential synergy between innovative EMR systems and cutting-edge clearing house services, promising providers streamlined workflows and enhanced efficiency. As the healthcare landscape continues to evolve, the role of clearing houses remains steadfast, anchoring providers to financial viability and operational excellence.

Avoiding Front-End Denials: The Vital Role of Claim Scrubbing

Fri, 12 Apr 2024 14:00:00 GMT

Many practitioners like to joke that insurance payers are more often in the business of denying claims than paying them… and from my point of view, they have a point. To maintain a stable stream of payments, you need a reliable system to help double, and triple check your work.

Accuracy in claims processing is paramount in the complex realm of Durable Medical Equipment (DME) and Orthotics & Prosthetics (O&P). It’s not news to anyone in the industry that claim scrubbing is a pivotal process that ensures claims are not only accurate but also processed efficiently, benefiting both providers and patients alike. But why is it so hard to get claim scrubbing right? I’m going to delve into the significance of this important step for DME and O&P providers, and what we can do to get claims right the first time.

To make sure we’re all talking about the same processes, it may be best to start off with a shared definition & goal.

Claim Scrubbing is the process of reviewing healthcare claims to ensure their accuracy and completeness before submission to insurance payers. This involves running the claims through various checks and edits to identify and rectify errors, inconsistencies, or missing information.

While there are many best practices for claims scrubbing, I’m going to focus on how to work claims on the front-end, before the initial claim is submitted to payers. I’ll also throw in some general best practices & tips for each strategy.

Strategies to Minimize Front-End Denials

Minimizing front-end denials is essential to optimizing revenue cycle management and ensuring timely reimbursement for your business. Front-end denials occur when claims are rejected by clearinghouses at the initial submission stage before they are sent through to insurance payers due to a variety of reasons, including:

Missing or incorrect patient demographic information.
Inaccurate or incomplete coding.
Lack of prior authorization.
Billing for non-covered services or procedures.
Incorrect insurance information.
Failure to meet payer-specific formatting or submission requirements.

Success is all about your ability to be accurate, compliant, and efficient. But that’s enough of the high-level talk – let’s get to the actionable insights. Here are five strategies to mitigate front-end claim rejections:

1. Comprehensive Patient Intake

If your business management or claims management software isn’t efficient or accurate about receiving patient information, it will slow your team (and your claims processing time) significantly. Consider finding business management software that offers AI/OCR integrations to “read” PDF prescriptions and orders into your claims management platform. It will reduce errors and save your team so much time. If that’s out of budget, consider making checklists as a team for areas with common mistakes in patient information, or try these tips to help.

2. Leveraging Technology

There’s no doubt about it – claims management is not moving back to paper. It’s time to invest in a solid software solution that can track status, productivity, and submit your claims electronically. Bonus points if the software includes other automations & reporting dashboards.

Best Practice Tip – Utilize robust claim scrubbing software or services that offer comprehensive checks and edits tailored to DME and O&P billing. Not sure which HCPCS to use? Consider finding software that will check if two HCPCS are compatible, or even recommend a code based on the notes in your order or prescription.

3. Staff Training

Is your team on the same page? Do you have dedicated time to learn as a team about changes in regulations or rules for payers? Consider having monthly or quarterly meetings to train and get on the same page. Take time to regularly engage in educational webinars as a team – there are many options hosted by Medicare, trade associations like AOPA or OPGA, or consulting firms like O&P Insight. Comaraderie can be a good motivator , especially if the team really feels like a team: encouraging each other to do their best!

Best Practice Tip – Establish clear protocols and workflows for claim review, including regular audits to identify and address any recurring issues. Nymbl doesn’t only bring a great amount of financial visibility to your business through canned and customizable reporting dashboards. We also give you visibility into your productivity to monitor orders and claims.
Best Practice Tip – Provide staff with adequate training on claim scrubbing processes and coding guidelines to enhance accuracy and efficiency. While it’s great to have specialized experts for specific insurance payers, cross training your team can put you at an advantage if a team member leaves for a period, or if you someone to “cover” while you search for a new hire. Regular training will also make sure your team stays up-to-speed and sharp on regulations or more abstract, uncommon scenarios in claims.

4. Regular Audits

If you don’t have a solution to help with internal audits, there’s no time like the present. You don’t want to wait until things escalate into fines or legal action. Self-auditing by reviewing claims, verifying documentation, applying codes accurately, verifying billing and regulatory compliance, and having a set plan for error corrections will help you mitigate risk in these areas. Feeling the crunch for time? Using the right business management platform can help you stay prepared by documenting, storing, and reporting on historical documents with little effort. Or, you can get in touch with a consulting firm to help you get organized.

5. Staying Updated on Payer Policies

When your team has allocated responsibilities to stay on top of certain payer requirements, it’s much easier to divide and conquer. Consider having your team work in pods that specialize in certain payers' policies. While not everyone on your team needs to be an expert about every payer, it’s helpful to supply resources for them, like access to webinars hosted by payers. Don’t forget about the quarterly updated schedule of HCPCS codes!

Best Practice Tip – Stay updated on regulatory changes and payer policies to ensure compliance and adapt claim scrubbing processes accordingly. It’s your business’s responsibility to make sure that you’re following the regulations for each payer & keeping an updated list of HCPCS each quarter. Consider diversifying your billing and claims team to have an expert on each insurance payer in your network.

By implementing effective claim scrubbing practices, providers can streamline their revenue cycle, optimize reimbursements, and ultimately deliver better care to patients. In today's evolving healthcare landscape, investing in robust claim scrubbing solutions is essential for success in the DME and O&P industry. It’s time to check out the difference Nymbl Systems offers your billing and claims teams!

Closing Loopholes, Opening Doors: The Medicare Orthotics and Prosthetics Patient-Centered Care Act

Fri, 05 Apr 2024 14:00:10 GMT

In a critical juncture for healthcare policy, the American Orthotic and Prosthetic Association (AOPA) is poised to make waves in Washington, D.C. during the April 2024 Policy Forum . Their mission: to garner support in the House and Senate for the passage of the Medicare Orthotics and Prosthetics Patient-Centered Care Act. With bipartisan backing, this legislation was introduced in the House in June of 2023 and now has 35 cosponsors. The significance of this act for orthotists, prosthetists, and their patients cannot be overstated – it represents a monumental shift towards patient-centered care and a statutory and regulatory separation of O&P from the umbrella of DME, allowing for more appropriate regulation in the future.

This legislation, introduced to the Senate in March 2024 by Senators Mark Warner (D-VA) and Steve Daines (R-MT), promises wins for both patients and the industry – it extends beyond accessibility concerns. Currently, Medicare reimburses the direct-to-consumer shipping of custom orthoses and prostheses, leading to rampant waste and fraud for devices that are not truly OTS. The Medicare Orthotics and Prosthetics Patient-Centered Care Act seeks to put an end to this practice, potentially saving Medicare billions of dollars while ensuring patients receive devices tailored to their needs.

The act also addresses the burden of competitive bidding practices. Patients, especially affected in rural areas, would no longer need to be sent to a second provider with a competitive bidding license if the primary orthotist or prosthetist had a not won a competitive license. This exemption would reduce the burden of access placed on patients and alleviate unnecessarily stringent requirements for providers. Additionally, Medicare beneficiaries will be covered for replacement devices reflecting “reasonable use” in the lifetime of the device. Patients will be able to access replacement custom-fitted and custom-fabricated devices if they meet certain conditions.

“Seniors need quality orthotics and prosthetics care, but hurdles in the industry are making care less accessible while also burdening Medicare and providers,” said Sen. Warner. “This bipartisan legislation would alleviate issues across the orthotics and prosthetics industry so seniors don’t receive unusable devices and also cut unnecessary red tape for orthotists and prosthetists.”

One of the crucial differentiators introduced by the act is its recognition of the clinical nature of O&P care , distinct from durable medical equipment (DME). This crucial distinction acknowledges the specialized care required by patients and ensures appropriate regulation.

As AOPA members convene in Washington, D.C. this month, they are not merely advocating for a piece of legislation; they are championing a paradigm shift in healthcare. The Medicare Orthotics and Prosthetics Patient-Centered Care Act represents a beacon of hope for Medicare beneficiaries in need of orthotic and prosthetic care, and hope for the providers of O&P devices.

Want to learn more about how you can thrive in emerging value-based payment models? Nymbl’s agile solution can help you navigate these new models and manage your business with ease and efficiency.

How Successful Businesses Navigate the Top 3 Challenges in HME

Fri, 29 Mar 2024 14:00:02 GMT

In the rapidly evolving landscape of home medical equipment (HME) providers, business leaders are increasingly confronted with a trio of challenges: navigating complex payer rules for claims, managing high turnover rates among billing specialists, and grappling with complicated software solutions that impede rather than enhance operational efficiency.

These challenges not only strain resources and erode profit margins, but also detract from the core mission of HME providers: to deliver essential medical equipment that enhances the quality of life for their clients. It’ time for a fresh approach to these challenges that have plagued the HME industry.

Complexities of Payer Rules

One of the most daunting challenges faced by HME providers is the complexity of payer rules for claims submission and reimbursement. Each payer, be it Medicare, Medicaid, or private insurance, operates under its set of guidelines, which can change frequently and without notice. This complexity makes the claims process akin to navigating a labyrinth, where a single misstep can lead to denials, delays, and decreased cash flow. It's a situation that demands not only vigilance but also a deep understanding of the nuances of payer requirements—a task that is both time-consuming and fraught with potential for error.

The Turnover Turmoil

Compounding the challenge of complex payer rules is the high turnover rate among billing specialists. The intricate nature of HME billing, coupled with the stress of meeting deadlines and the frustration of dealing with denials, contributes to job dissatisfaction and, ultimately, turnover. Each departure of a billing specialist represents not just a loss of institutional knowledge but also a disruption in cashflow while new hires are brought up to speed. The cycle of training and turnover creates a vulnerability in the billing process, leading to inconsistency in claims submission and the potential for increased denials and delays.

" An ideal software solution would offer the following key features: automated compliance with payer rules, user-friendly design, comprehensive training and support, and advanced analytics and reporting."

The Software Conundrum

At the heart of these challenges lies the software conundrum. Many HME providers are saddled with outdated or overly complicated legacy software solutions that add layers of complexity rather than simplifying the billing and business management process. These platforms often require extensive training, are not intuitive, and fail to integrate seamlessly with other systems, resulting in inefficiencies and errors. The need for constant manual intervention not only slows down operations but also increases the risk of human error, further complicating the claims process.

The Case for Intuitive Software Solutions

The need for intuitive billing and business management software in the HME space has never been more pressing. Such solutions can alleviate the challenges mentioned above by providing a streamlined, user-friendly interface that minimizes the learning curve and maximizes efficiency. An ideal software solution would offer the following key features:

Automated Compliance with Payer Rules: Automatically updated to reflect the latest payer rules and regulations, ensuring claims are submitted correctly the first time, reducing denials and delays.
User-Friendly Design: Intuitive interfaces that require minimal training, allowing both seasoned professionals and new hires to navigate the software with ease.
Comprehensive Training and Support: Robust training programs and responsive customer support to ensure users can leverage the software's full capabilities and address issues promptly.
Advanced Analytics and Reporting: Detailed insights into the billing process, identifying bottlenecks and opportunities for improvement, enabling data-driven decision-making.

A Mental Shift

The transition to intuitive software solutions represents more than just an upgrade in technology—it signifies a paradigm shift in how HME providers approach billing and business management. By adopting solutions designed with the user in mind, providers can significantly reduce the time and effort spent on administrative tasks, allowing them to focus more on patient care and less on paperwork.

In addition, intuitive software can help mitigate the effects of high turnover among billing specialists. When training is simplified and the learning curve is minimized, new hires can become productive more quickly, reducing the impact on cash flow during transition periods. Additionally, by automating routine tasks and ensuring compliance with payer rules, these solutions can decrease the likelihood of errors and denials, further stabilizing the billing process.

Looking Forward

For HME leaders, the message is clear: embracing intuitive billing and business management software solutions is not just an option; it's a necessity for navigating the complexities of the modern healthcare landscape. By prioritizing ease of use, automation, and integration, Nymbl Systems helps HME providers can overcome the challenges of complex payer rules, high turnover rates, and cumbersome software, setting the stage for improved operational efficiency, enhanced cash flow, and ultimately, better patient outcomes.

The HME Industry: Are You Ready? We Are!

Fri, 22 Mar 2024 14:00:00 GMT

Join us at Medtrade 2024

Nymbl Systems is poised to revolutionize the Home Medical Equipment (HME) industry with the unveiling of its intuitive software solutions at Medtrade 2024 . As a seasoned vendor with a rich history in supporting hundreds of Orthotics & Prosthetics (O&P) and Complex Rehab Technology (CRT) providers, Nymbl Systems extends its expertise to address the unique challenges faced by HME providers. The announcement marks a significant step towards simplifying complex billing workflows and enhancing business management in the HME sector.

At the heart of Nymbl Systems’ innovation is the application of cutting-edge technology, including artificial intelligence (AI) and cloud-based computing. These advancements enable the development of software solutions that are not only more agile and intuitive but also capable of offering unprecedented levels of automation, flexibility, and accessibility. This approach is a breath of fresh air for HME providers who have long struggled with the complexities and manual-intensive processes that have undercut profitability and hindered growth.

Josh Lau, the founder and CEO of Nymbl Systems, emphasized the company's commitment to working closely with HME customers to forge real solutions that streamline operations and boost business profitability. Nymbl Systems is presenting HME providers with an alternative to the outdated and inefficient status quo, promising a new era of operational efficiency and business success.

Nymbl Features for HME

The Nymbl HME solution is distinguished by several standout features – an intuitive intake process facilitated by AI-powered auto-population and a one-page intake screen makes receiving and processing referral orders seamless. Users can easily navigate the system and create new patient orders with little-to-no training, thanks to the software’s modern user interface. Nymbl Systems also ensures clean-order creation from the outset, leveraging an intelligent, document-aware order creation process alongside flexible validation rules.

Nymbl Systems offers comprehensive HME billing and business management tools, including drill-down dashboards that allow HME leaders to monitor every facet of their business effortlessly. These features are part of a complete solution that extends beyond software to encompass exceptional customer service, as evidenced by Nymbl’s A+ customer service rating. The company’s dedication to customer-centricity is further demonstrated through various initiatives designed to incorporate customer feedback directly into its product roadmap.

Early adopters in the HME industry have already begun to recognize the simplicity, agility, and transformative potential of Nymbl’s solutions. Chad Feinberg, Chief Revenue Officer at Nymbl Systems, shared feedback from early adopters who appreciate not only the innovative software solutions but also Nymbl’s unique partnership approach, which empowers providers to navigate market changes with confidence and optimism.

Nymbl Systems invites Medtrade 2024 attendees to experience the Nymbl HME software firsthand at booth #1227. For those interested in a more personalized demonstration, appointments can be scheduled through the button below, or by contacting Nymbl Systems directly at (859) 351-0232.

Tech Innovation in DME Management: Bringing Efficiency to Healthcare

Thu, 21 Mar 2024 14:30:02 GMT

It's Never Too Late to Make The Switch

It’s time to address the state of business management software in the DME (Durable Medical Equipment) industry. While other industries have stayed on the cutting edge of technological advances, DME’s legacy software providers have lagged in implementing new, proven technology. It’s time for a change. You deserve the best available technology to make sure you have the most seamless workflow solutions.

To achieve this, you also need a partner who is agile enough to implement new technologies in a timely manner. So where did legacy software providers go wrong? And how do you find a partner that will continue to improve as your business grows? Get ready to dive in – we’ll answer these questions and more.

The DME Dilemma

The systems used to manage prosthetics, orthotics, and other durable medical equipment haven’t seen many advancements that would make daily routines more seamless. If I were to describe certain daily workflows for DME businesses, I’d say they are about as quick and fun as untangling 100 feet of Christmas lights in -5ºF. Outdated systems, heaps of paperwork, shaky patient engagement features, missing documentation, and unchecked billing processes. It’s enough to make anyone’s anxiety spike just thinking about the ways things can go wrong.

And to add insult to injury, most legacy software providers aren’t as flexible or available as you need them to be. A “take it or leave it” attitude might be okay if you’re setting a dinner menu, but it’s not okay when it comes to healthcare management solutions. Your software needs to be optimized to work for you.

Enter the New Solution

What if we told you there is software out there that can help integrate your inventory, billing, and admin needs in one place? It’s the hero you need and deserve, tackling inefficiency with intuitive workflows that help you complete daily tasks without interruptions caused by disjointed workflows. Enter Nymbl Systems, the all-in-one solution with workflows that can be navigated intuitively and reporting that allows you to get insight into your business's health, instantly.

1. DME Inventory Management

Streamline inventory tracking, order processing, and patient documentation with features like drill-down business intelligence dashboards and one-page Intuitive Intake™ order forms. Our predictive analytics and reports will have your DME operation running smoother than a well-oiled machine, while you maintain visibility to every stage of your workflows through our dashboards.

2. RCM Medical Billing Services

Scrubbing claims, working denials, and posting payments is complex and painstakingly detailed. It’s just as challenging to hire, train, and retain an in-house team of specialists. Our software automates workflows, verifies insurance eligibility, and ensures compliance.

With fewer errors and audits, your time spent thinking about revenue can return to a low-stress event. And if you need support for your in-house RCM team, we’ve got Nymbl-trained billing experts on our team ready to lend a hand.

3. Business Management Software:

With customizable dashboards, you'll be making informed decisions like a pro. You’ll have the visibility you need to make sure your business is growing healthily, and you’ll also be able to flag down problems before they snowball. With features that span all types of workflows, our all-in-one solution handles everything from inventory management to patient communication with ease.

The Future Looks Bright

With the solutions brought to you by Nymbl Systems, managing DME has never been easier. Once you have the right tools behind you, you can focus on what truly matters – delivering exceptional care! The outcomes will be nothing short of remarkable.

In the fast-paced world of healthcare, embracing technology is key to staying ahead in the game. With integrated DME inventory management, RCM medical billing services, and business management software, the potential for growth in your DME business is looking brighter than ever. Embrace the tech revolution with Nymbl Systems and make healthcare more efficient for everyone!

Nymbl.Con 2024 Recap: Where Innovation Meets Experience

Fri, 23 Feb 2024 18:40:50 GMT

At Nymbl Systems, we're proud to be part of a community that is shaping the future of healthcare through years of innovation and experience. If you missed Nymbl.Con 2024, or any presentations given in Scottsdale, AZ, you’ll find the highlights (and future plans for Nymbl Systems) in session summaries below. Thank you to all the Nymbl Systems users who attended – it wouldn’t have been the same without every one of you!

A Hike Through Nymbl | Todd Yaquinto and Rob Guckenberger

In this session, Rob (Nymbl Systems’ CIO) and Todd (Senior Product Manager) took us on a thrilling hike through the future of Nymbl Systems. They showcased the incredible potential of AI and automation in revolutionizing patient care and business operations. Imagine a world where intelligent systems handle repetitive tasks, allowing healthcare professionals to focus on what matters most – providing the best care for their patients. With groundbreaking insights and real-world examples, this presentation left us inspired and ready to embark on the journey toward a more efficient and patient-centric healthcare system.

Bonus! New features, like one-page patient intake, AI-generated clinical notes, and patient engagement were unveiled in this session. If you want to learn more about these and other features coming in 2024, reach out to us at Info@NymblSystems.com .

LLPR Update: Empowering O&P Research | Jeff Brandt, CPO

Jef f Brandt, a member of the Limb Loss Preservation Registry’s (LLPR) External Collaborative Panel, used his session to refocus our attention on a major problem facing the O&P market: outdated and underwhelming research about the use of orthotic and prosthetic devices. His presentation took the time to highlight the benefits of proactive research, not just for the industry, but for patients as they make life-altering decisions with practitioners about their care.

Key Takeaway: Contributing to this database and the ongoing research doesn’t cost a thing – it won’t even cost you extra time to get involved if you are a Nymbl Systems user! If you would like to contribute your practice’s data to ongoing research for O&P, let us know. We can “flip a switch” that allows your data to be securely shared with the LLPR for their research. Any fields that will be shared with LLPR will be marked in our system, once you’ve turned this setting on.

Streamlining Administrative Tasks with AI | Zain Qayyum

Communication is the lifeline of healthcare. Zain Qayyum, CEO of Medsender , shared his vision of a seamlessly connected healthcare ecosystem that transforms the way healthcare professionals exchange information. Medsender ensures secure, efficient, AI-supported communication while minimizing errors. However, he mentioned that AI isn’t necessary or even helpful in all applications. Zain took the time to break down where AI can help in healthcare and the limitations it faces due to security concerns and shaky reliability in the early stages of development.

Key Takeaways: Be sure that any AI used in your workflow is compliant with HIPAA and does not compromise PHI. Medsender is continuing to develop new ways of using AI as a tool that fits naturally into your workflow, but AI tools won’t (and shouldn’t) act as a replacement for human knowledge.

Nymbl ROI and Tech Savvy Recap: Unlocking the Full Potential of Nymbl Systems |

Josh Black

In his sessions, Josh Black emphasized the tangible benefits that accompany the adoption of Nymbl Systems. As a Sales Engineer, and resident “Nymbl Genius,” Josh knows there are numerous features that allow businesses to operate with greater efficiency that sometimes go underutilized or unnoticed. By leveraging our comprehensive suite of features, healthcare providers can unlock remarkable efficiency gains and significant revenue increases. From automating error-prone manual work to reducing costly denials, Nymbl Systems sets the stage for a future where business excellence and exceptional patient care go hand in hand.

Key Takeaways: If you want to learn more or if you are unfamiliar with Nymbl’s features like ERA bulk posting, serialized loaner tracking, or direct scanning into the software, it’s time to get in touch! You’ll thank yourself for taking the time to learn new features when you see the impact it can have on your business’ ROI.

Navigating O&P Compliance with Confidenc e | Lesleigh Sisson, CFo, CFm

L esleigh Sisson, CEO of O&P Insight, zeroed in on the key compliance challenges faced by O&P practitioners in her session. She explored common risk areas that can lead to denials, and the critical need to implement a plan to help your practice stay compliant. From documentation best practices to regulatory updates, Lesleigh left no stone unturned to ensure attendees were left more knowledgeable about compliance in the ever-evolving world of O&P.

Key Takeaways: Keep in mind the seven elements needed in a compliance plan – implement written policies, procedures, and standards of conduct; designate a compliance officer and committee; conduct effective training and education; develop effective lines of communication; enforce standards through documented guidelines; conduct internal monitoring and audits; respond promptly to detected offenses.

Practical Utilization of Medicare LCD and Policy Article: Lower Limb Prostheses for Clinician | Sam Brouillette, CP

In his presentation, Sam Brouillette, Manager of Clinical Education at SPS , left us all feeling more informed after clearing up the differences between Medicare LCD and Policy Articles. With multiple examples of reviewing the differences between the two, we’re ready to ace a quiz on it! There’s more to unpack than his time allowed for, but Sam didn’t leave us without resources in his presentation.

Check out one of the resources! Medicare Minute℠: LCDs and Policy Articles: What's the Difference?

Living in a World Without Denials | Mariah Streicher

By proactively preventing denials and ensuring clean claims right from the start, Mariah Streicher, a Channel Sales Manager, showed everyone how Waystar empowers healthcare providers to optimize revenue cycles and enhance staff productivity. With accurate, complete, and actionable data at your fingertips, you can deliver a seamless billing experience.

Key Takeaway: The path to a world free of denials requires four pillars: getting it right from the start, ensuring every claim is clean, responding with data-driven intelligence, and supporting continuous improvement.

Among these presentations, we had an incredible line-up of Nymbl Systems users who hosted our panel discussion and addressed questions on how they make the most of the software Nymbl provides. We also had 17 individual breakout sessions that allowed attendees to have small group conversations with members of the Nymbl team. We loved these breakout sessions and the questions that were brought up! We’re all about making sure you feel incredibly equipped to use our software, and that you’re getting the most out of it.

If you are ready to embrace innovation and discover how Nymbl Systems can revolutionize your practice, reach out to us anytime at Info@NymblSystems.com . Together, we'll carve a path towards better outcomes, improved efficiency, and a brighter future for healthcare.

See you next time at Nymbl.Con!

Getting it Right: Meet the RCM Team

Fri, 02 Feb 2024 14:19:30 GMT

Meet The Nymbl RCM Team!

With years of experience in O&P revenue cycle management on our side, you can count on the Nymbl Systems RCM team to get it right when it comes to managing your claims submissions, appeals, and payment posting. Get to know the people working behind the scenes!

Sandra Mora

Medical Billing Specialist Team Lead

Explain your job to a 5-year-old: I help with claim payments.

Experience: For the last 17 years, Sandra has navigated the realms of DME/HME billing, specializing in oxygen therapy & respiratory equipment. Her proficiency also extends to diverse areas such as enteral nutrition, feeding pumps,

incontinence, ostomy supplies, wheelchairs, hospital beds, and now orthotics & prosthetics. She was a DME medical billing supervisor for 16 years and has taken the team lead role for our Medical Billing Specialists team.

What Sandra likes about Nymbl Systems: " I love that my job welcomes unique perspectives, offers flexibility, trust, and fosters a collaborative environment with awesome co-workers. Our Internal RCM Team is comprised of brilliant individuals! I value the teamwork and support within our team; it makes a positive impact on our success. We are all in this together!"

Words to live by: “Once you make a decision, the universe conspires to make it happen.” – Ralph Waldo Emerson

Allison Woodward

Accounts Receivable Team Lead

Explain your job to a 5-year-old: I fight insurance companies!

Experience: Prior to Nymbl, Allison was a Patient Care Coordinator at Advanced Ortho Pro in Indianapolis. Before that, she was an AR Specialist at Transcend Orthotics & Prosthetics in South Bend, IN.

What Allison likes about Nymbl Systems: "I love the “team” dynamic! Everyone is so very nice and welcoming, and they all seem to really love their jobs which says a lot about this company. I also love the flexibility and ability to work from home as my husband’s job has us moving A LOT."

Words to live by: “I don’t make mistakes, I make happy accidents!”

Cece Christopher

Reimbursement Team Lead

Explain your job to a 5-year-old: I'm a Medical Wizard, Harry!

Experience: Cece really found her home in O&P about 5 years ago when she joined Active Life (Ottobock). She's worked in a lot of different positions and worn many hats at once. She's been on the front end, back end, and worked the last 2 years as a triple-certified practitioner as well. She

worked as a full-time practitioner in 2023 and it fine-tuned her knowledge of devices and patient care. In the end, Cece really missed the RCM side & is happy to return to it!

What Cece likes about Nymbl Systems: "I love that every day presents a new challenge to find my way through. I love the community and trust built between the teams and management and just the overall collaborative environment."

Words to live by: "Don't make yourself small for anyone. Be the awkward, funny, intelligent, beautiful little weirdo that you are. Don't hold back. Weird it out."

Dee Dee Atchison

Director of Billing and Compliance

Explain your job to a 5-year-old: I help get people paid.

Experience: Dee Dee has been in medical billing and medical software in one form or another for 25+ years. She's been in the O&P space for the last 12+ years.

What Cece likes about Nymbl Systems: "I love that we have built a model that incentivizes the Nymbl RCM Team to submit clean, correct claims that get paid the first time. Our customers can be confident in our passion for detail and delivering the services that will share success between our companies!"

Words to live by: You haven’t failed until you stop trying.

Amy Blacklock

Billing Specialist

Explain your job to a 5-year-old: Sometimes people need help, and I ask other people to pay for that help.

Experience: Amy brings 4.5 years of experience in O&P billing, and an additional of 6.5 years in experience in admin & customer support/service to Nymbl's RCM team.

What Amy likes about Nymbl Systems: "I like the culture – everyone is reliable and respectful, and I’ve felt from day one that I can go to anyone with any question, and someone will have an answer, or know who to send me to."

Words to live by: “Aut viam inveniam aut faciam.” I will either find a way, or I will make one.

Danielle DeLong

Medical Billing Specialist

Explain your job to a 5-year-old: I type on a computer.

Experience: Danielle brings 10 years of experience at with her from various positions including: RCM analyst, medical biller, customer service rep, and onboarding facilitator.

What Danielle likes about Nymbl Systems: " The simplified workflow, real time updates – it's very user friendly."

Words to live by: Not every day is good, but there's good in every day.

LaNell Elliot

AR Specialist

Explain your job to a 5-year-old: Helping to provide a better quality of life.

Experience: LaNell brings 19 years of experience in medical billing with her, 4 of which were spent directly in O&P billing and 13 years of experience in DME billing.

What LaNell likes about Nymbl Systems: "I think Nymbl's RCM Service is a fantastic option for businesses who are really busy and need help."

Words to live by: Always stand up and take responsibility for your actions. It is easier to face the consequence now then to deal with them later.

Raquel Esquivel

Reimbursement Specialist

Explain your job to a 5-year-old: A giant puzzle.

Experience: Raquel brings 7+ years of posting experience in O&P field with her to Nymbl Systems.

What Raquel likes about Nymbl Systems: "I like that I get to do what I like (posting) from the convenience of my home. For me posting gives me the satisfaction of knowing something is completed."

Words to live by: "Feel the fear and do it anyway."

Justin Howard

RCM Technical Manager

Explain your job to a 5-year-old: I help our team that helps our users make money.

Experience: While Justin's career background started in sports, working in a gym for a church for almost 12 years, he now helps the Nymbl RCM team grow and helps wherever he can.

What Justin likes about Nymbl Systems: " As a Nymbl employee, I really like where our company is going and enjoy that we look to the future as much as we look at the present with our users. Everyone attempts to learn from the past, at Nymbl we take that seriously so we can make improvements as we continue to grow. As well as our team culture and the passion that everyone has in their role!"

Words to live by: Ask 3 questions daily to yourself and others: “You good?, You OK?, Do you need anything?"

Diane Konkus

Medical Billing Specialist

Explain your job to a 5-year-old: I help people get their booboo’s paid for.

Experience: Diane brings 16+ years of experience working in intake, authorizations, and billing with her to Nymbl Systems.

What Diane likes about Nymbl Systems: " In my short time here I can say the insurance look up in the system does save a lot of time. And I know the company is always working to make things more efficient for us."

Words to live by: “Work to live not live to work."

Robin Paolino

Medical Billing Specialist

Experience: Robin brings 7 years of experience working for a DME company, beginning by working in the intake department before transitioning to the billing department.

What Robin likes about Nymbl Systems: "I love the team members, the willingness of everyone to share information, work together, and collaborate on any issue as it arises."

What made her interested in her career: " I always wanted to do something in the medical field since high school. After a lot of research billing caught my eye."

Stacey Sjoen

Billing Specialist

Explain your job to a 5-year-old: I verify and bill insurances.

Experience: Stacey has been working in the field for 15 years. When she started, she worked in the lymphedema department at her company. She worked her way up to running this department before switching over to orthopedic billing, where she's worked for the past couple of years before coming to Nymbl Systems.

What Stacey likes about Nymbl Systems: "I like that everything is done in real time. It is very easy to communicate with one another."

Words to live by: Everything happens for a reason.

Shila Young

AR Specialist

Explain your job to a 5-year-old: I help people make money.

Experience: Shila brings 15 years of experience with her to Nymbl Systems after working in pharmacy, hospital, and government settings.

What Shila likes about Nymbl Systems: "I like that Nymbl takes the RCM processes very seriously, ensuring quality work is being produced and benefiting our customers in the best way possible each and every day."

An interesting fact about Shila: She was born on Christmas and has a twin.

Five Business Advantages That Come with a Cloud-Based EMR

Tue, 30 Jan 2024 21:05:53 GMT

It's Never Too Late to Make The Switch

Among EMRs (Electronic Medical Record systems), there are two main types of servers to choose from: cloud-based servers or on-premise servers. And while the cloud has revolutionized the business world , we won't get deep into the complexities of how it works today. Instead, we're focusing on why 68% of IT decision-makers in healthcare are defaulting to cloud-based services when upgrading or purchasing new technical capabilities . The simple reason is that switching to the cloud is making a difference for their bottom line. Keep reading to see how it can make a difference for yours, too.

What are Cloud-Based EMRs?

To put it simply, a cloud-based EMR (or any cloud-based service) stores data on internet servers that are accessed remotely by software or application users. A common example of cloud-based software is Instagram or Gmail. You can access data from any device, anywhere with an internet connection while logged into your account.

The same principle applies to cloud-based EMRs. That means that healthcare providers can make remote, in-person patient visits and still have full access to their EMR's database of patient history, contact information, or even billing records. And, anyone on that same EMR system will be able to see new activity in real time.

What are the Top Five Benefits of the Cloud for a Business?

Accessibility

As mentioned, cloud-based platforms allow healthcare professionals to access patient data and applications from anywhere with an internet connection. This flexibility is valuable for remote visits, and collaborative care scenarios where practitioners need access to information on-the-go and in-real-time.

Scalability

Cloud computing enables healthcare offices to scale their infrastructure according to their needs without significant upfront investments in hardware or software. They can adjust computing resources, storage, and applications as the demand fluctuates, which helps in optimizing costs.

Enhanced Security and Compliance

Cloud service providers invest heavily in security measures, often surpassing what individual healthcare offices can afford. They implement robust encryption, access controls, and compliance certifications (such as HIPAA in the United States) to ensure patient data remains secure and meets regulatory requirements. Additionally, cloud platforms often have built-in backup and disaster recovery solutions, reducing the risk of data loss.

Streamlined Communication

Cloud-based platforms facilitate seamless collaboration and communication among healthcare providers, patients, and other stakeholders. Features like secure messaging, document sharing, and real-time updates enable efficient workflows and better patient engagement.

Integration with Advanced Technologies

Cloud computing enables integration with emerging technologies like artificial intelligence (AI), machine learning, and big data analytics. Healthcare offices can leverage these technologies to improve reporting insights (like Nymbl Systems use of AWS dashboards ), predict health outcomes , and optimize operational processes, ultimately leading to better patient care and outcomes.

Alternatives to the Cloud

On-Premises Solutions

With on-premises solutions, healthcare offices host their software applications, databases, and infrastructure within their own physical premises or data centers. They purchase and maintain servers, storage devices, networking equipment, and software licenses to support their IT infrastructure. This approach offers full control and customization over hardware and software configurations, which may be preferred by some organizations for security or compliance reasons.

However, on-premises solutions often require significant upfront capital investment in hardware, software licenses, and ongoing maintenance costs. They may also lack the scalability and flexibility of cloud-based platforms, as scaling resources usually involves purchasing and provisioning additional hardware.

Hybrid Solutions

Hybrid solutions combine elements of both cloud-based and on-premises approaches. In a hybrid model, healthcare offices may host certain sensitive data or critical applications on-premises while leveraging cloud services for less sensitive data, backup and disaster recovery, collaboration tools, or burstable computing resources during peak demand.

Hybrid solutions offer organizations the flexibility to balance security and control requirements with the scalability and cost-effectiveness of cloud computing. They can also provide redundancy and resilience by leveraging both on-premises infrastructure and cloud resources.

How do Cloud-Based EMRs Stack Up Against On-Premises Solutions?

Control: Server-based storage offers greater control over hardware and software configurations, while cloud storage relies on the service provider for infrastructure management.
Scalability: Cloud storage provides more flexible and scalable solutions compared to traditional server-based storage, which may require physical upgrades to accommodate growth.
Accessibility: Cloud storage enables remote access to data from anywhere with an internet connection, whereas server-based storage may be limited to on-premises access or require complex remote access solutions.
Maintenance: Cloud storage reduces the burden of hardware and software maintenance on organizations, as this responsibility lies with the cloud service provider.
Costs: Cloud storage offers more predictable and flexible pricing models, while server-based storage may require higher upfront capital investments and ongoing maintenance costs.

Wrapping It Up

We know that each practice has workflows unique to their operation. You need a partner that is flexible enough to suit your needs. In our opinion, that made choosing to build Nymbl Systems on the cloud a no-brainer. Our customers get the scalability and the insights from custom reporting dashboards that they need to keep growing.

Ready to learn more about the innovative and thoughtful design behind Nymbl Systems? Start learning more today!

10 Reasons Why O&P Practices Should Consider Revenue Cycle Management

cwatson@nymblsystems.com (Chris Watson) — Thu, 25 Jan 2024 16:38:31 GMT

10 Reasons Why O&P Practices Should

Consider Revenue Cycle Management

Orthotic and prosthetic practices play an important role in improving the quality of life for individuals with mobility challenges. However, managing the financial aspects of these practices can be complex and time-consuming. With complex payer rules and regulatory requirements that are constantly changing, many practices experience an endless cycle of claim denials and ever-growing AR balances.

One effective solution that has gained popularity in recent years is leveraging third-party firms that perform revenue cycle management (RCM) functions on a practice’s behalf. Now is the time for O&P practices to explore the many benefits that using a third-party RCM partner can deliver:

Access Expertise: Orthotic and prosthetic practitioners are experts in their field, but managing the financial aspects of a practice requires a different set of skills and knowledge. RCM involves tasks such as billing, claims processing, and insurance verification. Each process requires a deep understanding of healthcare regulations and industry standards. By turning over RCM functions to a specialized firm, you can tap into their expertise and benefit from professionals who are well-versed in the intricacies of medical billing and coding.
Improved Efficiency: By using an RCM specialty service, O&P practices can significantly improve operational efficiencies. Dedicated RCM firms have the infrastructure, technology, and trained personnel to handle these tasks efficiently. They can streamline processes, reduce errors, and accelerate revenue collection, allowing your practice to focus on what it does best—providing quality care to patients.
Cost Savings: Managing an in-house RCM department can be expensive. It requires hiring and training staff, investing in software and technology, and dealing with overhead costs. Using an RCM partner can be a cost-effective alternative. You only pay for the services you use, eliminating the need for ongoing payroll expenses and infrastructure investments. This can lead to substantial cost savings for your practice.
Reduced Billing Errors: Billing errors can result in claim denials, delayed payments, and even compliance issues. RCM firms specialize in accurate coding and billing practices which reduces the likelihood of errors that can hinder your revenue flow. Their expertise in navigating the complex healthcare reimbursement landscape ensures that claims are submitted correctly the first time, leading to quicker reimbursement.
Enhanced Cash Flow: O&P practices rely on a steady cash flow to operate smoothly. Outsourcing RCM functions can help improve cash flow by accelerating the billing and reimbursement process. With faster claim submission, reduced denials, and efficient follow-up on unpaid claims, you can expect a more consistent and reliable revenue stream.
Focus on Patient Care: Perhaps one of the most significant benefits of using an RCM specialty team is that it allows your practice to prioritize patient care. When you don't have to worry about the complexities of billing and collections, you can allocate more time and resources to providing excellent orthotic and prosthetic services. This can lead to higher patient satisfaction and improved outcomes.
Compliance and Risk Management: The healthcare industry is highly regulated, with ever-changing rules and regulations. Staying compliant can be challenging, but it's crucial to avoid costly penalties and legal issues. RCM specialists stay up to date with the latest healthcare laws and regulations, ensuring that your practice remains in compliance. This reduces the risk of audits and penalties, giving you peace of mind.
Access to Advanced Technology: Most RCM firms invest in advanced technology and software tools that can streamline the billing and coding process. These tools can help identify trends, optimize revenue collection, and provide valuable insights into your practice's financial performance. You gain access to these technological advantages without the upfront costs.
Scalability: O&P practices may experience fluctuations in patient volume and revenue throughout the year. RCM firms offer scalability, allowing you to adjust services based on your practice's needs. Whether you're expanding, downsizing, or facing seasonal variations, RCM outsourcing can adapt to your situation.
Data Security: Protecting patient data is a top priority in healthcare. Reputable RCM firms have robust security measures in place to safeguard sensitive patient information. They adhere to strict compliance standards, such as HIPAA (Health Insurance Portability and Accountability Act), to ensure data privacy and security.

The expertise, efficiency, cost savings, and improved cash flow provided by specialized RCM organizations, like Nymbl RCM, make them valuable partners in the healthcare industry. By outsourcing these essential tasks, your practice can focus on its core mission of improving the lives of patients with mobility challenges while enjoying the peace of mind that comes with well-managed financials.

Nymbl Systems™ Announces New Revenue Cycle Management Service for O&P Customers

Wed, 24 Jan 2024 13:38:42 GMT

Nymbl Systems™ Announces New Revenue Cycle Management Service for O&P Customers

Team of highly trained billing specialists working within the Nymbl Systems software help reduce administrative burdens associated with getting paid and accelerate time to revenue for O&P practices .

January 24, 2024, Columbus, OH – Nymbl Systems, the leading provider of billing and business management software and services for orthotics and prosthetic practices (O&P), announced today the availability of a revenue cycle management (RCM) service to its more than 200 O&P practices. The new service will help customers get paid faster and reduce the administrative burdens associated with billing so they can focus on patient care and growing their practice.

“With the growing complexities of payer rules and regulatory mandates, it is getting harder for O&P practices to get paid for the great work they do,” said Josh Lau, CEO of Nymbl Systems. “Based on input from our customers, we decided now was the right time to offer access to our team of highly skilled billing specialists who know the O&P industry inside and out. We’re already producing valuable results for several clients, and we are excited to roll this out to all of our O&P customers.”

Nymbl’s full range of RCM services for O&P practices include:

Reviewing claims for accuracy and compliance prior to submission
Submitting claims once the validations are completed
Managing accounts receivables and denials
Posting payments once they are received

The RCM team also conducts monthly reviews with practitioners and operators for complete transparency. O&P leaders can also monitor progress at any time directly from within the Nymbl financial dashboards they are used to. With O&P billing specialists on hand, practice leaders can now focus on patient care and growing their business with confidence because they know their claims will be paid.

How it Works

Nymbl customers can either select certain functions within their revenue cycle to be managed by the Nymbl RCM experts, or they can leverage the full range of services for end-to-end revenue cycle management. And because the Nymbl team works directly within the customers’ Nymbl software instance, there is no need for complicated data extracts or disparate reporting systems. Customers are able to see billing status at any time, from anywhere, just as if it were their own internal billing team completing the work.

Nymbl RCM services are now available to Nymbl software customers. To learn more about Nymbl RCM services and see if it is a good fit for your organization, visit www.nymbl.healthcare/rcm today.

About Nymbl Systems

Nymbl delivers better business outcomes for those who enable better health and mobility through an agile, purpose-built software platform that automates workflows and accelerates time to revenue. Based in Columbus, Ohio, the Nymbl team works with hundreds of O&P, CRT, and HME providers. To learn more about Nymbl, visit www.nymbl.healthcare or follow Nymbl on LinkedIn , Facebook , or Twitter .

How To: Simplify Your Wheelchair Rental Fleet Management

Thu, 11 Jan 2024 19:41:42 GMT

How To Simplify Your Wheelchair Rental Fleet Management

Worn out upholstery. Break repairs. Battery replacements. Damaged wiring. With long-term use of wheelchairs, many issues may cause a patient to need a rental while their equipment is being repaired. Manually tracking your rental fleet while using a system separate from your sales orders and documentation is tedious, especially when it comes time to bill for the service. Keep reading to learn how digital inventory management and automated billing can make your workflow more seamless and your rental management easier.

Integrated Digital Inventory Management

The paper trail of sales orders and documents with patient, physician, or therapist signatures can be hefty. Managing hard copies of all these documents is time-consuming and introduces the risk of

misplaced documents. Plus, when you or your ATPs are on the go, you can’t access your real-time inventory levels.

With digital inventory management, you can keep your forms secure and organized. And, when a wheelchair needs repairs that can’t be completed on-site, it’s easy to check out rental equipment and assign it to a patient profile. No matter where you are, you can use a platform to view exactly what rentals are available, where your rentals are, and which documents you’ve gotten signed for a patient.

Automated Rental Claims

While some rentals are short-term, long-term rentals will often require different modifiers to be updated over the life of the rental, so claims are submitted properly. Manual updates to these modifiers can be a logistical challenge and introduce human error (forgetting to update modifiers before sending claims to payers). With automated rental claims, you won’t need to set a reminder to update modifiers on claims before submitting them. Instead, you can rest assured that modifiers are updated according to the schedule that is preset by an ATP when claims are auto-generated for your billers to review.

How are Automated Rental Claims Set Up?

When you start a new automated claim, you’ll begin by setting up HCPCS modifiers. You’ll be able to choose multiple options for modifiers, according to the custom fee schedules of your insurance payers. Before you start the auto-billing process, you’ll enter the number of billing periods for the rental. Finally, you’re ready to assign the claim and send it to your billing department.

The Solution is Clear

If you’re ready to start your search for business management software that’s built for Complex Rehab Therapy (CRT) businesses, you won’t need to search for long. Nymbl Systems offers the above features to help you manage your rental fleet (and more)! Simplify your workflows with our 100% cloud-based, incredibly accessible business management software. We believe that when healthcare providers have the freedom to focus on what truly matters – delivering exceptional care – the outcomes are nothing short of remarkable.

That's why we are relentless when it comes to implementing new features, creating time-saving reports and customizable workflows, and making sure we have the most dedicated customer support team you've ever met. We’re the agile and simple-to-use business management platform, created intentionally for healthcare providers in Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) to achieve better outcomes.

By choosing Nymbl Systems, you're not just getting business management software – you're joining a community of healthcare professionals who share your passion for innovation and a commitment to delivering exceptional care. Let's create a better future, together.

See It With Your Own Eyes

Nymbl Systems is an all-in-one business management solution, niche-built for the CRT, O&P, and HME industries. Watch one of our trainers show you how to set up and manage an automated rental claim in our software by filling out the form below!

Navigating Change: Five Business Challenges O&P Practitioners Face in 2024

Mon, 11 Dec 2023 17:03:57 GMT

Navigating Change: Five Business Challenges O&P Practitioners Face in 2024

Orthotics and Prosthetics (O&P) practitioners play a vital role in increasing the quality of life for individuals with limb disabilities or loss. However, the business landscape for O&P professionals is constantly evolving, presenting a new set of challenges in 2024. From technological advancements to changing regulations, O&P practitioners are facing several business challenges that present an opportunity to grow. But survival in times of change will require adaptability and innovation.

Challenge #1 – Technological Advancements

One of the primary challenges O&P practitioners face in 2024 is keeping up with the rapid pace of technological advancements. As 3D printing , artificial intelligence , and advanced materials become more integrated into the field, O&P practitioners must invest in ongoing training and education to remain competitive. Additionally, integrating these technologies into their practices requires substantial initial investments, which can be a financial burden for smaller O&P clinics.

Solution: To overcome this challenge, practitioners can explore partnerships with technology providers, attend relevant conferences and workshops, and consider seeking financial support through grants or subsidies to facilitate the adoption of these technologies.

Challenge #2 – Evolving Regulatory Environment

The regulatory landscape for healthcare providers, including O&P practitioners, is continually changing . Compliance with regulations, such as HIPAA (Health Insurance Portability and Accountability Act) and Medicare/Medicaid guidelines, is crucial. Non-compliance can lead to significant legal and financial consequences. Keeping up with these evolving regulations and ensuring the highest standards of patient care can be daunting.

Solution: To navigate the complex regulatory environment, O&P practitioners should establish robust compliance programs, invest in staff training, and stay updated on changes through professional associations, legal counsel, and government resources.

Challenge # 3 – Reimbursement Challenges

In 2024, reimbursement challenges continue to plague O&P practitioners. Insurance companies are increasingly scrutinizing claims, leading to more denials and delays in payments. This can put a financial strain on O&P practices, especially smaller ones with limited resources to manage these billing complexities.

Solution: O&P practitioners can address this challenge by investing in billing and coding expertise, streamlining their billing processes, and ensuring accurate documentation. They should also diversify their revenue streams by offering cash-pay services and exploring partnerships with insurance companies.

Challenge #4 – Market Competition

The O&P industry is becoming more competitive, with larger corporate chains expanding their reach and local practitioners vying for the same pool of patients. This increased competition can make it challenging for smaller O&P practices to thrive and grow.

Solution: To remain competitive, O&P practitioners should focus on their unique strengths, provide exceptional patient care, and build strong relationships with referral sources, such as physicians and physical therapists. Differentiating themselves through specialized services and personalized care can help them stand out in a crowded market.

Challenge #5 – Patient Expectations

In 2024, patient expectations are higher than ever. Patients expect faster turnaround times, custom solutions, and a seamless experience throughout their treatment journey. Meeting these expectations while maintaining high-quality care can be demanding.

Solution: O&P practitioners should invest in efficient workflow processes, improve communication with patients, and leverage technology to streamline administrative tasks. Providing personalized care plans and actively seeking patient feedback can also help meet and exceed patient expectations.

While O&P practitioners face several business challenges in 2024, they also have opportunities for growth and innovation. By staying adaptable, investing in education and technology, and focusing on patient-centered care, O&P practitioners can overcome these challenges and continue to make a meaningful impact on the lives of individuals with limb disabilities. The O&P industry may be evolving, but with the right strategies and dedication, practitioners can thrive in this changing landscape.

Which of these challenges are you feeling most deeply impacted by?

How To: Add a Task in Nymbl Systems

Fri, 08 Dec 2023 18:18:34 GMT

What Tasks Allow You To Do

Generally, a new task is created when an action needs to completed. This allows you to keep track of next steps in one clean location. There are a number of ways to add a new task in Nymbl: using a notification message to generate a task, creating a task from a patients chart, or creating a task from scratch.

If you're using the new tasks page in Nymbl, we'll walk you through that process in the latter half of this post.

Quick Navigation

Adding a Task in V1

Option 1: Create a new task off a notification (the message will pull in automatically as the description) by clicking "Create Task".

Option 2: Create a new task on the V1 tasks page. Click on your name at the top, then click "Tasks" from the dropdown menu.

Option 3: Create a new task on a patient's chart. Adding a task from here will save you the step of adding in the patient's name on the "Patient" field later on.

After clicking on New Task in any of these places, the below modal appears where you will:

Name the task
Add a description
Assign a user to the task
Note: If you are creating the task for yourself, you can leave the "User" field Blank.
Add the Patient
Add a Prescription *if needed
Add a Claim *if needed
Assign a Due Date & Priority level

A user will receive two notifications: first, when a new task has been assigned to them and second, on the date the task is due.

Note: The Task will automatically be marked as Read in your Notifications once you mark it completed.

Adding a Task in V2

Option 1: Create a task on the new "Tasks" page. Click on your Name at the top. Then click "Tasks New !" from the dropdown & click on "+ Add New Task" in the top right corner or in the lefthand menu under "Productivity".

From there, click on the dropdown arrow to choose a task template or enter the desired task name. Then add the desired:

Description
Assigned Used
Task Due Date

Then you can add:

Patient
Prescription *if needed
Claim *if needed
Priority level

If you are just creating the task for tracking, go ahead and check "Completed".

Press "Submit" when you're ready to add the task.

Nymbl Talk: Precision in Practice – Ensuring Compliance in O&P

Wed, 06 Dec 2023 21:58:31 GMT

Walking the Line

If you've ever felt the pressure of time restrictions bearing down on your ability to complete quality claim submissions, this Nymbl Talk is for you! Your choice of business management software directly impacts your ability to streamline workflows.

In this session, we talk with O&P Insight about specific features in Nymbl Systems that will help you stay compliant and make the most of each hour in your week.

In this talk, we'll cover:

What compliance means
What standards you need to reach to stay compliant
Common errors to avoid when submitting claims
Documentation that does not meet compliance standards
Electronic vs Paper Notes
How Nymbl helps practices stay organized and compliant & more!

Fill out the form to view the session.

Leading the Charge: Meet the Nymbl Exec Team

Wed, 29 Nov 2023 16:49:23 GMT

Meet The Nymbl Exec Team!

Get to know the leaders at Nymbl Systems who shape our culture of innovation.

Josh Lau

CEO

Explain your job to a 5-year-old: I’m like the captain of the ship.

Best part of the job: We’re like a family here. We back each other up, help each other shine, not just for building an amazing product, but for building each other. There is a high degree of flexibility and trust here.

Stand out moments: Nymbl isn't just a product to me - it represents the future of effective, efficient, and enjoyable work. It's a testament to what modern technology can achieve, and it's a delight to witness its evolution and growth.

Words to live by: "Stay hungry, stay foolish." - Steve Jobs, Apple

Chad Feinberg

CRO

Explain your job to a 5-year-old: Growing a technology company.

Best part of the job: I absolutely adore the vibrant culture and tight-knit community that Nymbl has fostered! Nymbl is where the magic happens, and I'm so grateful to be part of this incredible journey.

Stand out moments: I met Josh in the early 2010's and he shared his passion for what he was doing but also wanted help at the same time. I was wanting to take a chance to build something exciting with Josh.

Words to live by: Hard work is the most important thing in life. It is something that everyone can do.

Jim Tighe

COO

Explain your job to a 5-year-old: Work with people to improve things.

Best part of the job: Nymbl truly addresses the needs of our customer base and has the ability to scale.

Stand out moments: Before I was introduced to some of the folks at Nymbl, I was told they were a smart, high-energy, and fun group of people. Since then, I can affirm all that is true, plus I can add a high level of direct communication, respect for each other and a feeling of ownership in the company’s success by supporting our customers.

Words to live by: Just be yourself. Life is harder if you aren’t.

Rob Guckenberger

CIO

Explain your job to a 5-year-old: I get to work in the magic factory behind the screen you use.

Best part of the job: Nymbl is a fun and challenging place to work. There are lots of opportunities, lots of ideas, and a lot of drive to make those ideas a reality.

Stand out moments: Nymbl is always growing and getting better. We’re always challenging ourselves to find ways for it to do more and do it more efficiently and easily.

Words to live by: “Life’s a journey, not a destination.” - Aerosmith

Dan Capri

CTO

Explain your job to a 5-year-old: Find the best tools and share!

Best part of the job: I love that Nymbl's development is driven by listening to the needs of our customers. It's great to work at a healthcare software company that is forward thinking and willing to bring in modern ideas in software development to bolster the product.

Stand out moments: Everyone at Nymbl has a passion for what we do. Show me a Nymbl employee and I will show you someone who is willing to wear many hats and put in the work in service of helping our customers reach their goals.

Words to live by: “A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.” – Lao Tzu

Jon Bishop

CSO

Explain your job to a 5-year-old: Doctors use our website.

Best part of the job: We have a great culture where everyone really cares about the providers and practitioners we serve.

Stand out moments: We continue to push the boundaries of what an EMR & Practice Management software can be. All the fruits of that labor translate into our customers being able to provide better overall patient care. It’s very fulfilling to hear the thanks and appreciation of our customers in helping run, grow, and support their business.

Words to live by: Life isn’t about what happens to you, it’s about how you react to it.

Nymbl Systems Joins National Quality Limb Loss & Preservation Registry

Mon, 20 Nov 2023 14:56:09 GMT

We are excited to announce that Nymbl Systems has joined the National Quality Limb Loss & Preservation Registry (LLPR)!

Nymbl Systems, a full-suite practice management software for the O&P, CRT, and HME professions, has joined the National Quality Limb Loss & Preservation Registry (LLPR).

The LLPR is the first hospital systems and prosthetic/orthotic facilities collaborative database to focus on the acquired and congenital limb difference, as well as limb preservation populations. The Registry addresses a substantial public health knowledge gap for a population that has no current reliable data repository. The information housed in the Registry will help to prevent limb loss, influence clinical practice guidelines, refine rehabilitation approaches, and guide development of more optimal care plans for people living with limb loss. As a collaborative data hub, the Registry collects data from hospital and O&P EHR systems and other outcomes measuring systems, to create a longitudinal view of a patient's care journey.

The Registry is l ed by Mayo Clinic under contract with the National Institutes of Health and the Department of Defense. The Registry is enrolling both prosthetic/orthotic providers and hospital systems. It will transition to further operate within a nonprofit parent organization to be named in 2024. The LLPR represents key stakeholder groups including healthcare team members, researchers, regulators, manufacturers, payers, industry representatives, and patient groups. The LLPR provides data to compare the effectiveness of different surgical approaches, assess the efficacy of different clinical practices, and evaluate different assistive technologies.

“We are extremely excited about our partnership with the LLPR,” says Chad Feinberg, Co-Founder and Chief Revenue Officer at Nymbl Systems. “This partnership will help enable patients to get better care with the data that we are able to collect."

“We are very appreciative of the LLPR and the other companies that are involved to help move the Registry forward. It takes everyone working together towards a common goal, which the LLPR has provided us with. Five years from now, we will look back at the amazing success and impact that this project had and will continue to have on the industry.”

To learn more about the Registry, including how you can get involved visit llpr.org .

Check out this press release to learn more about this partnership!

How To: Add a Questionnaire in a Patient Chart

Thu, 16 Nov 2023 16:54:18 GMT

Need to add information to a patient's chart quickly? With Questionnaires, you can! Get info from patients and have it logged in Nymbl in no time. Follow the steps below to set up your Patient Questionnaires!

How to Add a Questionnaire in Patient's Chart

To add the questionnaire to a patient’s chart, go to Notes > press Questionnaire.

2. The box below will appear, and you can select the name of the form you want to fill out.

3. Fill out the form with the correct answers and press Save.

4. Once you created the form, it will generate a note like this. The answer with be underlined.

5. You can press Save Draft if you need to go back and edit it or Save & Publish if the note is completed.

Nymbl Systems is Now a Partner of AAHomecare

Wed, 08 Nov 2023 21:10:39 GMT

Nymbl Systems Joins AAHomecare as Newest Member!

Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) business management software, Nymbl Systems, has joined AAHomecare as a corporate member. Nymbl Systems is proud to be a part of a community that recognizes and advocates for the value provided through HME products and services.

“We are proud to partner with AAHomecare, whose mission and vision are so closely aligned to Nymbl Systems,” said Josh Lau, Founder and Chief Executive Officer of Nymbl Systems. “As HME providers are supported by AAHomecare advocates, providers can continue delivering better outcomes to patients. We’re passionate about supporting healthcare providers as they care for others.”

Nymbl Systems is an agile and simple-to-use business management platform, created intentionally for healthcare providers in Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) to achieve better outcomes. Nymbl believes that when healthcare providers have the freedom to focus on what truly matters – delivering exceptional care – the outcomes are nothing short of remarkable.

“In our partnership with the AAHomecare network, we are ready to establish new connections and be a part of building up this community in accomplishing its goals. Amid a changing landscape of reimbursement models and legislation, Nymbl Systems is committed to helping navigate these with efficiency and agility,” said Lau.

Nymbl Talk: How Globalized Data Collection Improves Outcomes for Patients

Mon, 06 Nov 2023 16:27:03 GMT

How Globalized Data Collection Improves Functional Outcomes for Patients

Because of the partnership between Nymbl Systems and LLPR (Limb Loss and Preservation Registry), you could impact the future of healthcare and patient outcomes without changing a single step in your daily routine.

Join Chad Feinberg and Jenn Rosati for a closer look at the work LLPR is accomplishing across the U.S. to create better outcomes for patients and providers alike.

"We are extremely excited about our partnership with the LLPR. This partnership will help enable patients to get better care with the data that we are able to collect." - Chad Feinberg, CRO Nymbl Systems.

Fill out the form to view the session.

Championing Our Customers: Meet The Nymbl Sales Team

Fri, 03 Nov 2023 14:31:18 GMT

Meet Our Sales Team

With any major change in your business, including choosing a business management software, you need to be confident that you can trust the people involved. At Nymbl Systems, we’re proud to have a stellar team in sales that will keep your best interests in mind throughout your evaluation process.

Every potential Nymbl customer is taken through demos by our Business Development Representatives (Sales Team) where we can learn more about your needs and help you make decisions about what will help your business flourish. It’s like having a well-traveled guide who takes the time to get to know where you want to go before showing you the way.

When you decide to become a Nymbl User, your Business Development Representative will relay all they've learned to a Training and Implementation Specialist who will be your 1:1 resource throughout your transition to Nymbl Systems.

Get to know the sales pros that we love, and that you will too!

Dinos Papamihail

Account Executive

Best part of the job: I love how easy Nymbl is to use, but also how robust the system is. You don’t have to be the most technically savvy person to be able to manage all of your business' needs in one software.

Explain your job to a 5-year-old: Solving problems through innovative solutions.

Stand-out moments: I enjoy meeting new people and learning about their journey. Being able to help folks achieve their business goals while making their lives easier is a great feeling.

Words to live by: Set some goals, then demolish them.

Josh Black

Sales Engineer

Best part of the job: Nymbl is a fun and dynamic environment that allows you to push yourself.

Explain your job to a 5-year-old: I help people find ways to make their jobs easier.

Stand-out moments: Honestly, I love the niche aspect of healthcare, and I have always been a big tech guy, so it was a perfect fit.

Words to live by: “The only person who can pull me down is myself, and I’m not going to let myself pull me down anymore.” — C. Joybell C.

Luke Wymer

Business Development Representative

Best part of the job: My favorite part of Nymbl is that it is an exciting revolutionary business focused on creating better outcomes for its customers. My father was a salesman and always said he made a living taking care of people. I want to do the same.

Explain your job to a 5-year-old: I help businesses to find solutions for better outcomes.

Fun Fact: I am a Cleveland Browns and Ohio State fan, have one dog, and enjoy playing golf.

Words to live by: "Opportunities don't happen. You create them." — Chris Grosser

Andrew Van Landuyt

Business Development Representative

Best part of the job: Problem-solving to enhance the lives of everyone who interacts with a business or practice is challenging yet fascinating to me, and I enjoy working with others to achieve the best outcomes for all parties.

Explain your job to a 5-year-old: I help people help patients.

Fun Fact: I am a Michigan sports fan getting by in Columbus. With family ties to the University of Michigan, I’ve known no other fandom, and it has made for some wonderful (and not-so-wonderful) memories.

Words to live by: Nothing diminishes anxiety faster than action.

Nymbl Talk: How to Build Your Business Management Ecosystem

Fri, 27 Oct 2023 16:25:24 GMT

Refine Your Business Management Ecosystem

Nymbl Systems Account Executive, Dinos Papamihail, and OPGA President, Adam Miller, discuss the best practices in business and practice management. You'll learn strategies to mitigate risk and overcome common pain points in day-to-day management. You won't want to miss this conversation about how to become even more efficient by building out a complete management ecosystem.

In this conversation, you'll gain insight in the following areas:

How do you manage backups of your patient data in case of emergency?
What platforms/softwares are needed to have the most robust software ecosystem?
How do you make sure employees are as productive as possible?
How do you have full visibility into pre-delivery and post-delivery items?

Fill out the form to view the session.

How To: Add Widgets to Your Dashboard

Tue, 24 Oct 2023 18:53:51 GMT

Need to keep information at your fingertips? We have the perfect solution for you - a range of convenient widgets that you can effortlessly add to your dashboard. These incredible widgets are designed to enhance your browsing experience and make finding the information you need faster and more efficient than ever before.

Quick Navigation

Types of Widgets

Adding Widgets to Your Dashboard

Click your Name in the top right corner > click Profile .
Click the Edit button > click the white box and add from the list of widgets.

Note: Billing related widgets are on a permission level basis. Please contact your admin to give you access to these.

3. Click Save when done.

Types of Widgets

Appointments Widget

This will list the total number of Appointments for the Branch you are logged into. If you hover over the widget, it will allow you to:

Add an Appointment
Go to the Calendar
Go to the Appointments List

Active Patients Widget

This will list the total number of Active Patients for the Branch you are logged into. If you hover over the Widget, it will allow you to:

Add a New Patient
Go to the All Patients List
Go to the Prescription Summary
Generate the Patient Intake Link

Upcoming Appointments & Missing Notes Widgets

The Upcoming Appointments & Missing Notes widgets only populate data for those with the "Practitioner User Role". If you do not have this user role, then you will not see any data populate here.

If you are listed as the "Attending Practitioner" on an appointment, you will see your upcoming appointments and 30 oldest appointments that do not have a "Saved & Published" note attached to it in the "Missing Notes" widget.

Prescription Summary & Tasks Widget

The Prescription Summary & Tasks widgets are primarily used for clerical use. However, the Tasks widget is applicable for all users.

The Prescription Summary widget will show by default the prescriptions you are assigned to in the 0-30 aging range. Click the gear to change the aging (Options: 0-30, 30-60, 60-90, 90+). If you are not listed as the "User Assigned to the Prescription", no information will populate in this widget.

The Tasks widget will show any tasks assigned to you. The name of the task, the priority, due date, and patient attached to the task. If you are listed as a manager of any employees, you can click the gear to view your employee's tasks, as well.

Billing Widgets

The Outstanding Claims with No Activity, Estimated Monthly Delivery, Daily Sales Outstanding, and Projected Vs. Billed widgets all require the "Billing Widget" permission. Please contact your admin if you do not have access to these widgets and should have access to them.

The Outstanding Claims with No Activity widget shows all claims that have no activity starting at 30 days. If you click on the gear, you can filter by a specific branch or by all branches (if you have permission to access all branches).

The Estimated Monthly Delivery shows all prescriptions with a projected delivery date in the current month.

The Daily Sales Outstanding shows the average number of days it takes each branch to collect on a claim. You will need access to all branches for this widget to populate.

The Projected vs. Billed widget shows each branch and the billed vs. projected prescriptions so far this month. Prescriptions need a "projected delivery date" added to them to appear in this widget. This widget is run off of the GL so it will currently be refreshed nightly.

Hover over the "?" to see more information on each widget for calculation details.

Growing Through Changes: Three Things to Expect in Nymbl’s Set-Up Process

Wed, 04 Oct 2023 16:08:43 GMT

Growing Through Changes: Three Things to Expect in Nymbl’s Set-Up Process

There are a lot of white-knuckle moments that come with owning & managing a business: dealing with conflicts of opinions within teams, trying to predict the impact of economic conditions on supply chains (yikes), or weighing the pros and cons of utilizing new and evolving technology in your workflows. (I’m looking at you, AI bots.)

Change, being a common thread here, is inevitable. While big changes to your business can feel indomitable, you’ll find that embracing changes can lead to a better, more efficient business when you have the right support behind you.

If you’ve considered moving your business management onto Nymbl Systems, we want to provide clarity on what you can expect from us amid a major change in your business. After all, there’s no better place to be than on the same page!

1:1 Relationships

If you’ve already gotten a demo of Nymbl Systems from one of our Business Development Representatives (BDRs), you know that we focus on getting to know your business workflows, set-up, and size from the get-go. This way, we can guide you towards specific features that are useful to you.

You’ll also gain a good understanding of Nymbl’s most popular features, like setting up custom forms and workflow checklists, or using scheduling integrations. We’re here to answer any questions you have while you’re exploring all there is to know about Nymbl.

Haven't demo'ed Nymbl Systems yet? Explore the features or schedule a demo today !

The best part? When you’re ready to sign with Nymbl Systems and get set up (AKA: go through implementation and training), you’ll be matched with one trainer that’s with you through every step of the process; from learning the software to setting up your claims.

We Get to the Point

Once you’ve signed on the dotted line, the changes will come fast – but always on your schedule! Your trainer will work with you to establish five times you are available to complete the trainings covering the following areas in Nymbl Systems:

Session 1: Nymbl Basics – Introductions, Log In, Navigation, Adding a Patient, Patient Charts, and Scheduling
Session 2: Nymbl Flows – Work in Progress (WIP), Tasks, and Messaging
Session 3: Nymbl Maintenance – Adding Templates, Work Schedules, Admin
Session 4: Nymbl Billing – Generating and Sending Claims, Applying Payments
Session 5: More Nymbl Features – Purchasing & Inventory, Questionnaire, CRM, and Reporting

After each session, you’ll get a recap email of everything that was covered and a link to your training recording.

Beyond the training and implementation sessions, we’ll also help you work through sending your first test claim, help you post your first payments, and provide templates for you to import your existing data into Nymbl Systems with ease.

Thanks to our intuitive interface, most customers are able to easily navigate in Nymbl Systems even before the training sessions are completed. Plus, with each training session only taking about 1.5 hours to complete, you’ll be on your feet in no time.

Collaborative Change

Part of the beauty of Nymbl’s implementation process is knowing that no two businesses will use our software in exactly the same way. There’s an art to the workflows your business has established.

But implementing new software can and should mean that you get to update your current workflows and get more visibility, better tracking, and greater efficiency from them.

Even after your training is complete, our support will stick with you to lend advice and consult on how you can reimagine workflows and make the most of Nymbl’s features so you get back more of your most precious asset – time.

Case Study: Learn how ēlizur freed up a full-time position by switching to Nymbl Systems & updating their workflows. Read More >>

With these three expectations in mind, we hope your transition to Nymbl Systems comes with as few surprises as possible and hopefully, far fewer, white-knuckled management calls to make.

How To: Create Custom PDF Forms

Thu, 14 Sep 2023 15:47:35 GMT

We all have specific needs when it comes to how we operate. Customization isn’t a luxury anymore, it’s a necessary tool that helps us work more efficiently. Get a leg up on streamlined workflows by utilizing the (long-anticipated) custom PDF form builder feature in Nymbl Systems! It only takes a few minutes to get set up – just follow the directions below.

Quick Navigation

What Custom Forms Allow You To Do

Upload Editable/Fillable PDF forms
Map values to be auto populated from within the Nymbl System
Open up the form within a patient profile
Generate a copy of the form with or without pre-populated values
Edit the forms right in the browser
Add signatures on the forms
Save the form right in the browser without having to save it to your device first
View and open the from within the files and document section

Getting Started

Rather watch a video? Follow this link to learn to set up and map your editable PDF forms. Follow this link to learn to complete and save out the PDF forms to a patient’s chart

Prep: This is a permission based feature. Please ensure you have the permission turned on by going to Maintenance > Branch/Company > Users or User Groups and selecting the "Custom Forms" permissions: Add, Edit, Delete, & View.

Once you have the permission turned on, go to the Maintenance → Templates → Form Templates. (If you don't see it yet & you have permissions on, log out and then log back in & you should see it at the bottom.)

Existing Custom Forms that have been previously uploaded will be displayed on the left with a red triangle icon next to them to identify they were uploaded before this feature.

( Please note: If any of these forms are editable PDFs & you'd like to utilize the editable PDF feature, these will need to deleted first by clicking on it, then pressing the red Delete button, then re-uploaded following the steps below.)

Adding a New Custom Form

To add a new Custom Form that is an Editable/Fillable PDF , click on the “Custom Form” button on the right. ( Please note: in order to utilize the meta-tags to pre-populate information, you will want to ensure the PDF you're about to upload it already editable/fillable. If it is not an editable PDF, it will function the same as the current Custom Form functionality.)

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Add the Name of the form in the “Description” field.
Select the “File Type” category you'd like the filled out & saved form to appear as. ( Reminder: You can add your own file types under Maintenance > Templates > File Type Templates.)
Click “Choose File” and select the editable PDF on your device you'd like to upload.
Then click the “Upload” button that appears on the right once the form has loaded, then the form will appear in the list on the left.

All fields can be edited after uploading except the form/file name, form/file name must be unique. Once the form has been uploaded, it is ready to be used as an Editable PDF in the patient's chart.

Creating an Auto-Populating Custom Form

If you would like to auto-populate patient's information onto the form in certain fields, follow the steps below to add the meta-tag mapping.

After initial upload, you can directly start mapping fields, the system will identify all fields on the form that have been made editable and be listed under the "Map Form Fields". ( Please note: These field names are directly related to the name of the field entered when creating the editable PDF & not the field name showing on the form. You can edit this PDF in Adobe and update the names of the text boxes if they are not all named properly, then re-upload the form if needed. It will also show in the order of how the text boxes were created.)

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Under each field, you can select the “Tag Class” & “Tag” (exactly like the Note Template meta-tags) for each field. ( Please Note: We are creating an extensive list of fields to add to our meta-tag list so this is not the final list.)

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If you scroll down to the bottom, you will see an option to preview the form, including the ability to add a patient & a prescription to it to see what it will look like when it is pulled into a patient's chart as a preview.
To save the meta-tag selection, click the “Save” button at the bottom or top.

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If you need to come back and map more fields at a later time, click the "Edit with Mapping?" checkbox, then press “Edit”. Then you will be able to continue mapping fields.

Utilizing the Custom Forms in the Patient's Chart

In the “Patient's Chart”, under the “Forms” tab, you will see a few changes:

The green “Custom Form +” button is no longer available here. Any new forms will be added in the Form Templates page of Maintenance now.
You will still see all “Custom Forms” uploaded. However, there is a “PDF icon” next to any that can be edited & saved in the patient's chart.
The non-editable forms can still be downloaded as they previously functioned.

Click on the pdf icon on the right pictured below. ( Please note: Clicking on the name of the form will just open it in a new tab & will not auto-save into Nymbl or populate any data. You need to click on the PDF icon for this functionality.)

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In the pop-up, you will select the prescription this form is for or select “General Documents” if it does not need to be tied to an Rx.

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Review any of the fields that pre-populated information based on the meta-tags.
Free type in any fields that did not have a meta-tag mapped to it. For any forms that have toggles, checkboxes, and drop downs, you can select those too.
You can add a “signature” and utilize other tools like adding additional text boxes, uploading images, and other tools by clicking on the pen icon next to the printer or download option.

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For adding a signature after selecting the button above, click on the signature icon pictured below, which will bring up a box like this to sign.

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Once you press “Done”, you can re-size your signature and drag it to the signature line on the form.

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When you have completed the form, press “Save”.

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Once saved, you can go to the patient's “Files & Documents” tab under the section you selected above and will see the form. (You may have to hit the Refresh button to see it.)
If you click on it, it will open the form as a saved PDF in a new tab.

Please Note: This feature is only included in the current Elite & Professional packages and can only be enabled by a Nymbl staff member. Please contact us if you have questions about your access to the PDF Custom Form Builder feature – we’d love to help!

Have No Fear, AI is Here

Thu, 31 Aug 2023 16:06:08 GMT

How AI is Solving Pain-Points in Data Migration

Have No Fear, AI is Here.

Data management isn’t the only place that AI tools have been making a splash lately. There’s been amazing advancements in AI-assisted medical decisions on imaging tests and even an unconventional solution for the elderly that used AI to reduce loneliness by 95%.

HME News reported that 86% of their audience thinks AI will have a significant impact in the HME industry . In their survey, 55% of respondents predicted that patient experience will be most changed by the advent of new technologies in AI.

So, What Does AI in Patient Experience Look Like?

If you’re like us, you’re constantly looking for ways to work more efficiently so that you can focus on the parts of your job that you love – AI can be a great helping hand for that. Patient experiences can now be automated so that you spend less time on monotonous tasks and more time face-to-face with the patients you care for. With Nymbl Systems as your partner, you can expect us to always pursue new developments that lead to better outcomes for you. A better bottom line for you is the best outcome for us.

How AI is Used in Nymbl Systems

When was the last time you audited your manual workflows for bottlenecks that could be automated? How about the last time you evaluated your data migration processes? Nymbl Systems could be the answer for your business to become more efficient in many areas, especially when it comes to data management.

Instead of storing data in multiple software systems designed for different workflows, Nymbl Systems combines powerfully designed workflows (like patient intake with automated reminders and claims management with auto-billed rental claims) into one platform with one shared data base.

You can rely on the fact that Nymbl is continuously seeking out innovative solutions for everyday workflows. And with an automated data migration process powered by AI, new and existing customers are able to navigate data more seamlessly than ever.

Ready to see what else Nymbl Systems is capable of? Check out more features in a free demo with our team!

Nymbl Talk: Why Nymbl Systems is a No-Brainer for Your Business

Thu, 31 Aug 2023 15:43:10 GMT

Boost Your Billing and Business Management Efficiency

Do you have a billing software system? If you don't, then this discussion is for you! Join us to discover why a billing system, specifically Nymbl Systems, is a no-brainer for your business. With billing in our software, integrations like Stripe, satisfaction surveys, retail options, and point-of-sale capabilities, Nymbl can be a retailer's main software system.

In the on-demand Nymbl Talk, you will learn about:

- Our billing and business management software

- How it can support your business and day-to-day

- Inventory management, integrations, billing, patient surveys, and more.

Fill out the form to view the demo.

Nymbl Systems is Listed in the 2023 Inc. 5000

Tue, 15 Aug 2023 17:42:17 GMT

We're Excited to Announce our Recognition on the 2023 Inc. 5000 List!

Nymbl Systems ranked No. 690 for overall growth.

We are extremely excited to announce that Nymbl Systems has been recognized as one of the fastest-growing private companies in America on the 2023 Inc. 5000. Nymbl ranks #690 overall, #96 in software, #7 in Ohio, and #3 in Columbus, OH.

This prestigious ranking provides a data-driven look at the most successful companies within the economy’s most dynamic segment – its independent, entrepreneurial businesses.

“This is a great accomplishment and we’re honored to have our names with other great companies that previously made the list such as Microsoft, Dell, Dominos, and more. All of this wouldn't have been possible without the hard work of our dedicated team and the trust from our amazing clients,” remarks Josh Lau, Chief Executive Officer, and Founder of Nymbl. “We're excited about the waves we're making in the O&P, CRT, and HME sectors with our innovative tech solutions. This is just the beginning for Nymbl Systems.”

Ranking on the Inc. 5000 is an incredible accomplishment for Nymbl, recognizing the company’s 1000% percentage growth over the last three years. Lau, Feinberg, and the rest of the Nymbl team are grateful for this honor and cannot wait to see what the future holds for the company and its loyal users.

“We are extremely appreciative of being recognized as one of the Inc. 5000 fastest growing companies in America,” says Chad Feinberg, MS, Chief Operating Officer, and Co-Founder at Nymbl. “Our journey as a company has been nothing short of exhilarating and as we reflect on this achievement, I want to make sure we celebrate the incredible people who made this happen.”

Read the press release below to learn more about this exciting accomplishment for Nymbl Systems.

For complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, location, and other criteria, go to https://www.inc.com/inc5000/2023 .

Personally? We Think our Trainers are the Best Around.

Thu, 27 Jul 2023 18:38:25 GMT

Meet Our Nymbl Trainers

When you change business management workflows, you need to know that you can trust the people involved. At Nymbl Systems, we’re proud to have a stellar team of trainers who have your back when questions arise.

Every new Nymbl customer is assigned to one trainer for the entirety of their transition. It’s like having a well-traveled guide who takes the time to get to know where you want to go before showing you the way. Plus, our trainers are efficient! Our average training time takes only eight hours before customers feel comfortable implementing on their own.

Get to know the training pros that we love, and that you will too!

Brittney Fox

Director of Training & Implementation

Best part of the job: I absolutely love being part of the bigger picture for our customers. They are working with us to make their practices more efficient and ultimately spend more time with their patients. Through this, I feel like I’m a part of their day-to-day duties in a profession that I admire so much.

Explain your job to a 5-year-old: I train and help other people.

Stand out moments: A customer once told me that we were a part of making his dream of owning his own business come true, which will forever be a favorite moment for me.

Words to live by: Happiness is the highest level of success.

Lauren Schaefers

Training Specialist

Best part of the job: I love working with, and helping a variety of people. My job is constantly allowing me to build relationships with a vast array of people across the United States!

Explain your job to a 5-year-old: Helping others to feel confident.

Stand out moments: I am constantly in awe hearing our customers “why.” Countless people in the O&P world start their businesses with a deep desire to help others which always inspires me.

Words to live by: Always leave people better than you found them.

Yarissa Maxey

Training Specialist

Best part of the job: What I love about Nymbl as a workplace is its strong sense of community and collaboration.

Explain your job to a 5-year-old: I help people learn and grow.

Stand out moments: I love witnessing individuals acquire new skills and gain confidence in their abilities. Also, the opportunity to create meaningful connections with our customers is extremely rewarding.

Words to live by: Embrace change; it’s the only constant in life.

Kymerie Grand

Training Specialist

Best part of the job: I love being able to connect with our customers. I get the opportunity to meet great people and help them navigate a system that I truly stand behind.

Explain your job to a 5-year-old: I teach adults on computers.

Stand out moments: I enjoy interacting with other departments in our monthly meetings, being able to learn and see the progression of the organization and how we all play a part.

Fun Facts: I am a definitely sports fan! I’m from NY, so a huge Giants & Knicks Fan!

Case Study: Reducing Claims Denials with Nymbl Systems

Wed, 19 Jul 2023 20:02:03 GMT

Reducing Claims Denials with Nymbl Systems

How ēlizur swapped their set of five management platforms for Nymbl Systems and dramatically increased productivity while improving their bottom line.

At-A-Glance

Ēlizur has been a musculoskeletal solutions provider for 30 years throughout Pennsylvania, Ohio, and West Virginia.
With five existing software platforms to manage, Nymbl Systems was the answer to ēlizur’s workflow inefficiencies.
Nymbl Systems’ automated appointment confirmation feature was efficient enough to eliminate 40 hours of labor a week, allowing for resources to be reassigned within the company.
Ēlizur saw a five percent reduction of denials in claims processing during their first month using Nymbl Systems in conjunction with Waystar.

ēlizur’s Challenge

Since beginning business in 1993, ēlizur has forged a path to become an industry leader in musculoskeletal solutions by challenging the status quo. While many stock and bill practices simply manage inventory for clinics, ēlizur revolutionized the industry by providing clinics with their own clinical specialist to assist in continuity of care. Ēlizur even created its own business management software, MyOrthoMD, which has been acquired by DonJoy/Enovis and renamed to MotionMD

Previously, ēlizur used a combination of platforms to manage business: MotionMD on the front end, Brightree for billing, Microsoft 365, FileMaker®, and 50,000 Excel spreadsheets. Aaron Calla, Manager of Orthotics and Prosthetics, and Scott Huber, Director of Clinical Operations, realized that to scale ēlizur’s share in new markets, they would need to seek out a more efficient business management software. 

“Those five platforms couldn’t communicate with one another,” Calla says, “So, everything was a manual process. And every time you have a manual process you have unnecessary labor, and you will have unnecessary risk that's involved, right? Because when you have to do a manual transfer, or every time we do something manually, you have that margin of error that's going to take place and you're never going to be perfect.”

The challenge they were trying to overcome wasn’t a simple one. The software system would need the ability to move through multiple workflows: patient intake, appointment reminders, patient records, billing, claims management, and product inventory.

The Solution

At an on-site ABC accreditation visit, a peer remarked to Calla that their existing management software was inefficient for ēlizur’s applications.

"... Just tell me what’s the best software you’ve ever seen," Calla said, "Let’s start there. And Nymbl is what she told me.”

While searching for new software to compare with Nymbl Systems, Calla had created a list of what he needed the software to do to keep up with ēlizur’s growth. At the top of that list was visibility. Neither Calla nor Huber were disappointed by Nymbl Systems in this regard.

“The clerical productivity report and different reports that Nymbl already has canned are phenomenal. Most importantly, the prescription summary page, particularly the V2 data that we’ve had access to, is phenomenal,” said Huber. “I love Nymbl.”

Once partnered, ēlizur was able to work with Nymbl Systems to refine features of the software and even provide input on new features.

One of the features that ēlizur had developed in MotionMD was the ability for providers to “batch sign” SWOs at the end of the day. This feature is in the works in Nymbl Systems, thanks to input from ēlizur.

“The batch sign is a huge thing,” says Huber. “Rather than signing multiple SWOs at the end of the day, providers have the ability to do it once and acknowledge they’re checking it. Now, the feature is 99% of the way there.” 

“We could tell the commitment was there. This partnership, as Aaron said, is phenomenal… they wanted to earn our business. We could tell that we wanted to vice versa work with them.” New Paragraph

The Results 

After migrating their records from their five platforms to Nymbl Systems, ēlizur saw results quickly in claims management and efficiency.

An immediate outcome was a five percent reduction of denials in claims processing. Additionally, Nymbl Systems’ automated appointment confirmation feature was efficient enough to eliminate 40 hours of labor a week, allowing for resources to be reassigned within the company.

“Hindsight is always 20/20,” said Huber. “Looking back, we should have made the transition a longtime ago.” New Paragraph

See Nymbl Systems in Action

Ready to see the outcomes your business could reach? Schedule a demo with the Nymbl team today and see for yourself how simple and powerful your workflows can be. New Paragraph

Nymbl Systems is now partnered with Essentially Women

Tue, 16 May 2023 14:59:48 GMT

We are excited to announce that Nymbl Systems is now partnered with Essentially Women, a division of VGM & Associates!

This partnership will allow Nymbl to help revolutionize the mastectomy industry as we deepen our relationship with Essentially Women and VGM. We are very excited to work with EW and their members throughout this journey.

Essentially Women is a community for providers catering to the needs of post-mastectomy, compression, mother/baby, and women’s health. Through a shared commitment to helping members navigate the industry to best serve their customers, EW fosters lasting relationships that help the more than 750 member locations and vendor partners build alliances and strong business. They provide the resources members need to lower costs, maximize revenue, operate more efficiently, and expand business operations. For more information, visit www.essentiallywomen.com .

“Essentially Women is incredibly excited to partner with Nymbl Systems. Nymbl's business management system will allow our members to streamline their processes by helping with complicated billing processes, customizable forms, appointment reminders, and more. As a true partner, Nymbl has a focus on customer driven improvement to their operating system, allowing our members to make suggestions for improvements to their software.”

- Nikki Jensen, Vice President, Essentially Women

The experience and expertise that the EW organization and its members offer will allow us to continue to learn about the industry and create functionality and features in our software to benefit the members and their businesses. Read these articles in HME News and HomeCare Magazine to learn more!

Check out this press release to learn more about our exciting new partnership!

Nymbl Systems: Industry-Leading NPS Score

Wed, 10 May 2023 20:36:23 GMT

Nymbl's Support Team has a Net Promoter Score (NPS) of 80

At Nymbl Systems, we put our customers first. We take pride in listening to our customers and taking their suggestions into consideration. Our Support team is no exception, with an industry-leading Net Promoter Score (NPS) of 80 and daily inquiries handled through multiple channels, such as chat, phone, and email, they continue to be highly-rated. Chat and phone calls are answered right as they come through by a live support agent, and emails are typically responded to within an hour of receiving them.

NPS is a measure used to gauge customer loyalty, satisfaction, and enthusiasm with a company. We calculate this score by asking our customers one question: “How was your most recent interaction with the support agent at Nymbl Systems?” . This question is asked in an email sent out immediately following the resolution of the Nymbl user's support ticket.

In order to receive a positive NPS, a user must submit a 9 or 10 which is considered a promoter score, versus a detractor or passive score which is between a 1 and 8. Out of 253 responses since January 1, 2023, Nymbl Support has received 218 promoter scores, resulting in an outstanding NPS of 80. The Software as a Service industry as a whole has an average NPS of 31.

Case Study: How Nymbl Transformed P&O Group’s Success

Thu, 13 Apr 2023 19:05:51 GMT

Discover How Nymbl Systems Transformed P&O Group’s Success

Glenn Matsushima, a certified prosthetist, and orthotist found his passion in the orthotics and prosthetics (O&P) space after working in physical therapy. Glenn founded Prosthetic & Orthotic Group, Inc. in 2001, a company focused on being patient-oriented and patient-centric. To achieve success in their growing company, P&O Group needed fully web-based software to streamline operations across multiple locations. That’s when they found Nymbl Systems – the ultimate solution for their business needs.

“We do have different models throughout our company. We have our brick-and-mortar, which the conversion and the usage of Nymbl helped to streamline and standardize,” said Glenn. “But we also have mobile units that cover the Colorado area, from Vail to Pueblo, to Denver. Nymbl allows them to use this EMR on their phone or a tablet, just as easily as they can in an office. They’re on the fly, and the software has helped quite a bit there. We are able to be real-time with scheduling and billing.”

- Glenn Matsushima, CPO FAAOP, Owner, Prosthetic & Orthotic Group, Inc.

By partnering with Nymbl, P&O Group experienced significant benefits on both the clinical and operational sides of their business. Clinically, the software helps to regulate patient care and workflow by ensuring consistent training for all practitioners. Operationally, they could run cost analysis and referral-based data reports uniformly across all locations. By standardizing the work between their multitude of offices, they keep their business running efficiently and successfully.

Read the whole case study here to learn more about Nymbl and P&O Group's relationship.

To learn more about P&O Group, visit their website .

Businesses Find Support They Need to Grow in Dublin

Wed, 05 Apr 2023 14:54:04 GMT

Businesses Find Support They Need to Grow in Dublin

Nymbl is excited to be working out of Dublin, Ohio!

Nymbl moved their headquarters from Lexington, Kentucky to Dublin, Ohio in August 2023. Our company is currently working out of the Brick House Blue co-working space and plans to move to our own office space later in the year.

"We were thrilled to be relocating our business to Dublin, Ohio for three main reasons: our lead investor Tamarind Hill, the amazing work environment with Bridge Park and Brick House Blue nearby, and the thriving tech scene," said Josh Lau, Nymbl's founder and CEO. "We chose Dublin as the headquarters for our business, and it has been a wonderful decision... The community around Tamarind Hill has been full of local founders and other professionals who have been great to work with. Additionally, we have had no problem finding talent quickly and efficiently."

We are excited to take advantage of the economic development resources and amenities that the city has to offer, and to see how it allows our business to thrive.

Check out the article here to read more!

Nymbl Systems is now partnered with ACU-Serve

Mon, 27 Mar 2023 13:54:05 GMT

We are excited to announce that Nymbl Systems is now partnered with ACU-Serve!

ACU-Serve, an end-to-end revenue cycle management company, has announced that it signed an agreement with Nymbl Systems.

Complex rehab therapy (CRT) providers create, deliver, and support specialized medical equipment, devices and services to people with disabilities. These products often require customized, individually tailored solutions to help patients regain or maintain functional independence. The two companies are working together to fill the void for purpose-built automation systems that meet the uniquely complex billing and business management requirements of CRT providers.

“As the CRT industry continues to grow, we see more of our CRT-oriented customers struggle with business systems that don’t meet their needs – from both a front-end, intake perspective and a back-office, billing perspective. Nymbl brings a fresh approach to addressing the needs of CRT providers, with its roots deeply embedded in the O&P practices where many of the same challenges existed until Nymbl came along.”

- Jim Knight, Chief Executive Officer, ACU-Serve

By automating workflows and generating cleaner orders with Nymbl, we are confident that CRT providers will be able to help patients get what they need quicker while also facilitating faster reimbursements. We are excited to be working closely with ACU-Serve to meet both the clinical and business needs of the CRT market.

Check out this press release to learn more about this new partnership!

To learn more about ACU-Serve, visit their website .

O&P Almanac Member Spotlight: Nymbl Systems

Mon, 27 Feb 2023 18:07:12 GMT

Software Solutions: Ohio company offers a cloud-based system to streamline O&P practice management

We are honored to be featured as the Member Spotlight in the O&P Almanac March issue!

The O&P Almanac is the most respected source for industry insight and association news in the orthotic and prosthetic profession. The magazine features topics like emerging technologies, coding and reimbursement education, people and businesses in the news, industry modernization, and more. The Member Spotlight features different companies and businesses in the orthotics and prosthetics space.

Nymbl is excited to be one of the March 2023 Member Spotlights. Chad Feinberg, our Co-Founder and Chief Operating Officer, explains how Nymbl got its start in the O&P space and where our company is headed in the future.

Check out the article on page 30 of the March issue, or read the digital issue here here to learn more about how our software fits into the future of the O&P profession.

Nymbl Systems is now a NCART Manufacturer Member

Mon, 27 Feb 2023 18:00:01 GMT

We are excited to announce that Nymbl Systems is now a National Coalition for Assistive & Rehab Technology (NCART) Manufacturer Member!

The National Coalition for Assistive and Rehab Technology (NCART) is a national non-profit organization, bringing together suppliers and manufacturers in the Complex Rehab Technology (CRT) space. The organization gives individuals with disabilities and chronic medical conditions access to the products and services they need. These can include medically necessary manual and power wheelchairs, seating and positioning systems, and other adaptive equipment. The CRT space is unique and specific, and Nymbl is excited to be a part of it.

“We are thrilled to join the NCART organization and be part of such a passionate and dedicated community. This opportunity allows us to further our commitment to enhancing the lives of individuals with disabilities and we cannot wait to collaborate and make a positive impact together.”

- Josh Lau, Founder and Chief Executive Officer, Nymbl Systems

As a NCART Manufacturer Member, Nymbl is able to help advocate for the CRT space and the individuals it supports. We are honored to join this organization and to help provide specialized equipment and services to the people who need it most.

Check out this article in HME News to learn more about the new membership!

To learn more about the National Coalition for Assistive and Rehab Technology, visit their website .

Nymbl Systems is now partnered with U.S. Rehab

Thu, 05 Jan 2023 18:43:02 GMT

We are excited to announce that Nymbl Systems is now partnered with U.S. Rehab, a division of VGM & Associates!

This partnership gives Nymbl access to industry-leading experts in the CRT profession and educational resources for our customers, helping them to run even more efficient businesses.

“U.S. Rehab has worked closely with Nymbl Systems over the last several months to build out the most intuitive, accurate, and error-proof practice management software in the complex rehab technology marketplace and we couldn’t be more excited about bringing this solution to our members across the U.S. Our goal was really to put a practice management system together that allows our provider partners to spend less time on the complicated billing process and more time with their patients, which will ultimately lead to better profitability and less stress. We are confident that Nymbl’s software, their leadership team, and great customer service will be well received in the CRT community.”

- Tyler Mahncke, Vice President, U.S. Rehab

Check out this article in HME News to learn more about the partnership!

Nymbl Systems is now integrated with PEL

jblack@nymbl.systems (Joshua Black) — Mon, 23 May 2022 15:36:11 GMT

We are excited to announce that Nymbl Systems is now integrated with PEL!

This integration allows users to purchase through PEL's website and have the purchase orders instantly pull back into the Nymbl software for tracking.

Seamless purchasing, tracking, and patient management.

Nymbl Systems is now integrated with SPS

Mon, 21 Feb 2022 00:31:13 GMT

We are excited to announce that Nymbl Systems is now integrated with SPS!

This partnership gives clinicians access to SPS’ full portfolio of products in Nymbl’s simple-to-use system, giving them back valuable time to focus on what matters most – the patients.

Nymbl Systems adds newest advisor, Brian Sandager, Chief Operating Officer of Cerner Government Services

jblack@nymbl.systems (Joshua Black) — Fri, 25 Sep 2020 21:41:29 GMT

Nymbl Systems adds newest advisor, Brian Sandager, Chief Operating Officer of Cerner Government Services

Lexington, Ky. –September 15, 2020 – As the Nymbl team welcomes its newest advisor, Brian Sandager, to its Advisor Panel, we are eager to learn from his guidance and apply his years of industry experience to improve our organization. Sandager will be its first advisor outside of the Orthotic and Prosthetic industry. He will join our current advisors Lesleigh Sisson, Chris Doerger, and Glenn Matsushima. Sandager, the 2020 recipient of Washington Exec’s Chief Operating Officer of the Year award, brings operational, macroeconomics of healthcare, and large-scale healthcare information technology experience to the team.

A graduate from the University of Kansas, Sandager earned his bachelor’s degree in Business Administration and Accounting. In 2001, Sandager joined Cerner Corporation and quickly moved into a financial role supporting the consulting business across the world. Over the next decade, he managed Cerner’s life sciences business on the West Coast, led operations in Australia and delivered new business in Southeast Asia before moving on to lead Cerner’s Central European businesses. Upon returning to the US in 2010, he led delivery and growth across multiple states and large health systems before being appointed CIO for Circle Health in Massachusetts. During the last two decades, Sandager gained indispensable knowledge about the health care industry and emerged as an industry and corporate leader.

In April 2019, Sandager moved into a new role as the first Chief Operating Officer of Cerner Government Services, a wholly owned subsidiary of Cerner Corporation, which is focused on transforming how the government delivers health care by bringing the best of its commercial practices, breakthrough innovation and global experience to serve the unique missions of its federal military and civilian health clients including the Department of Veterans Affairs, the Department of Defense and the U.S Coast Guard.

When Sandager was asked about his primary focus at Cerner, he stated, “Our focus will remain on the transformation of health care. Our Veterans, Service members and caregivers deserve the best health care possible. As a nation, we need to evolve how we deliver health care as our economy and future depends on it.”

Nymbl Systems is revolutionizing the orthotic and prosthetic industry by solving complex problems with simple solutions. It leverages the latest technologies to simplify workflow and let practices focus on what matters most – the patients. By reducing training, time spent in the software, and reporting Nymbl allows practices to grow faster. Nymbl is always looking to improve as a company and as a practice management solution, Brian will be a key advisor to help with this moving forward.

The Nymbl team is incredibly thankful for the opportunity to learn from Sandager’s valuable industry knowledge of how large-scale healthcare information systems operate, grow, excel, and thrive. Applying his expertise, mentality, and experience to Nymbl will allow for faster growth, improvements within the software, and a better user and patient experience. Josh Lau, CEO of Nymbl Systems, had this to say about the new addition to the team, “Brian is the perfect fit for our Advisor Panel, he has the right mindset, persona, and experience to help put Nymbl on the right track to become the perfect practice management solution in orthotics and prosthetics.”

Middle Tech Podcast | 62. Josh Lau of Nymbl Systems: Should They Stay or Should They Go

jblack@nymbl.systems (Joshua Black) — Sun, 18 Aug 2019 21:45:17 GMT

Middle Tech Podcast | 62. Josh Lau of Nymbl Systems: Should They Stay or Should They Go

Josh Lau, Nymbl Systems CEO, is changing the game for a myriad of businesses with his O&P practice management software. But after raising money and building a team, the company is thinking about getting out of Lexington for a number of reasons. Go watch Episode 62 of the Middle Tech Podcast to learn why! Click the icon above to check it out!

Nymbl Systems meets with KY Representative Andy Barr in Washington DC to discuss O&P legislation

jblack@nymbl.systems (Joshua Black) — Thu, 09 May 2019 21:49:06 GMT

Nymbl Systems meets with KY Representative Andy Barr in Washington DC to discuss O&P legislation

On May 8th, 2019, Nymbl Systems founder, Josh Lau, accompanied by OPGA President Todd Eagen and OPGA Gov’t team member Tom Powers, traveled to a meeting with Kentucky Representative Andy Barr in Washington DC to discuss O&P legislation to help advance the O&P profession and ask for support of the Medicare O&P Patient Centered Care Act. Thank you Representative Andy Barr for the meeting!